2019 Dodge Journey for Sale in Independence, MO

Well organized operation - quality cars - excellent sales person - hassle free process - Don't offer great deals however. If you go to a another dealer, you can do better but you will have to work hard to get the better deal and probably put up with irritating car dealer tricks.

We were in the market for a vehicle and had decided on a Jeep. We initially thought of buying a used one but after researching the difference in price, we decided we were more interested in purchasing new. We initially went to Landmark Jeep in Independence. That Monday we put down a deposit, signed paperwork and were told that even if everything in the world went wrong, we would have our new vehicle by that Friday at the absolute latest. After two days, we were finally informed that the Jeep we had selected, had been sold to another person. We tried to work with the Sales person and manager but all they wanted to do was upsell us even though they legally broke a contract. We drove there for two days straight and then also on a Saturday in order to attempt to work with them and figure out other alternatives. Unfortunately, we were the only ones makes a real effort to be fair. I even spent my birthday in their dealership trying to help them complete the sale by coming up with different solutions or alternative. That Saturday (yes, 5 days later) I went one last time to try and work something out, at their request. Ultimately they found a different Jeep but over $500, they allowed us to walk out the door. They didn???t care about how much they had inconvenienced us, how much time we had spent trying to work with them, how many times they had asked us to drive out there to ???work things out??? or that they had broken a contract with us. So, we walked out of the dealership. We wanted a Jeep. We opted to give Lees Summit Chrysler Dodge Jeep Ram a chance. We were already upset, annoyed and frustrated at the terrible experience we had just been submitted to with Landmark dealership. When we arrived, we had already taken on the mindset that we didn???t want to settle and we knew what we wanted. Kourtney met us at the door and was super friendly. I was apprehensive since we had such a terrible experience with Landmark and I was preparing myself to be ???sold??? a vehicle. We explained the situation to Kourtney and she apologized profusely for what the other dealership had done. IIt was not even her fault but she was willing to apologize for something that she certainly didnt have to. She became determined to change our mindset on the Jeep buying experience. We gave her all the information we had for the Jeep we wanted. She had us walk out to a vehicle they had on the lot that was similar to what we wanted just to confirm it was what we were looking for. Then between her and the manager, they searched high and low for the specific Jeep we were looking for. Jeep had already stopped production on the 2016 models in order to build the 2017 models and therefore they could only work with the existing inventory in the country. They finally found the Jeep we wanted in Alabama and arranged to have the vehicle driven to us. We received our Jeep 4 days later and are absolutely in love! Kourtney went above and beyond with us and although she didn???t know it at the time, if we would???ve had another bad experience, we were just going to go to a Toyota dealership and purchase another pickup (we love them as well). Her personality and care was exactly what we needed. She convinced us that Jeep was still the way we wanted to go. She would check up on us and give us status updates without even being asked. She asked for feedback and if there was anything else or more that she could do for us. She wanted us to not just be happy with our Jeep (she knew we would be!) but to be happy with our buying experience. I???ve purchased and owned quite a few new vehicles and I???ve never had such a pleasant purchase experience as I did with her. She not only sold a vehicle, she sold a brand and a dealership. She turned a nightmare experience with another dealership into a dream experience at the Lees Summit dealership. Thank you to everyone at the Lees Summit Chrysler Dodge Jeep Ram dealership! ?

I was looking for a Ford Escape found this 2017 at Bob Sight very low mileage great price color I wanted so I purchased it and drove it away. I had a great salesman and everyone was very helpful. A great place to buy a Suv

I first came to Show Me Auto Mall at the beginning of the month for an oil change and I asked Dillion to have them take a look at my trunk as well to see if they could possibly see what's up with my trunk not popping, I told him I only had $100 on me to spend for the visit so he cut me a deal. I made an appointment for the next day to get my trunk fixed! Later on that Tuesday afternoon before I left town I discovered that I had $100 missing out of my car that was in it prior to my visit. I went right back up there and spoke with Dillion who apologized and with the owner(didnt catch his name) of course nobody fessed up to taking the money but I still kept my appoinment for Wednesday anyways because it's been over a year since Ive used my trunk! They fixed my trunk that Wednesday and it was only a $20 little rubber piece part and they charged me $100 for labor that seemed unfair because theres no way it took an hour to install that simple piece! But I was just happy to have my trunk fixed! A week and a half later my trunk quit working... I called up there and I spoke with Bryce I believe and explained about what happened with my money on the Tuesday and how I felt being over charged for the labor on Wednesday so I just wanted to get my trunk looked at again and not be over charged he told me to bring it right in! So today(Tuesday) i took it in and Dillion told me what they did to help me out. They cut me a deal on diagnosing it again and let me have a loaner for free for a few hours so I could take my boy to go see the Easter Bunny because it was going to take them a few hours to fix the croading I had going on with my trunk. My experience didnt start out the greatest with my money coming up missing but Dillion did everything he could to keep a customer happy! I work where customer service is a huge thing and Dillion and Bryce went above and beyond to make sure I was taken care of! I will be back!

Since the 1980's I owned all Ford products. 1 time I bought a Nissan Maxima ST, loaded, and hated it from the moment I got it home. Within 2 years I traded it for a loaded Lincoln MKS. That was the only time I stepped out of the Ford Line. The wife was looking at new Explorers, but the sales rep, and managers tried pulling some crap on us so she decided to step out of the Ford brand and found a Charger Daytona dressed out exactly the way she wanted it, and it was at Olathe Dodge. Living in Springfield, IL., we refuse to buy vehicles from around here because they like to treat people like they're stupid. I bought five of my last seven cars up in Chicago, but the like cars we found up there had a lot of stuff my wife didn't want, so she didn't want to pay 2-5 thousand more for them, plus Olathe had the best price offers. I started emailing with Karl Peterson. I ask a lot of questions, and he came back with the answers. He was treating me like I lived down the street, which I really appreciated, because I know I'm just in internet land (at that point) so I really appreciated it because he really did a great job. I eventually phoned to show true intention. We talked and set details. I'm trying not to go into great details, but he knew we were driving five hours and he really accommodated us and our situation. The only disappointment was waiting for the business office to close the deal, but they were busy. During my experience the managers didn't interfere with the sales reps, and I believe it shows that they trust their reps, but I think I would've liked if one of them came down and thanked and congratulated us, but that's a minor detail. Bottom Line, Well worth the drive, and now I'm looking at switching to a Dodge, Karl is out there - in a great way. I couldn't wait to get to KC area to meet him, LOL. The car is fabulous, the Wife is beyond HAPPY (So my life is great, ha ha), everything went as promised. There is no need to worry if you travel a distance, because they are true to their word. I have dealt with dealers who know you're driving a distance and will try to flip things and take advantage. I was a little concerned about that, but NO NEED. This is one of, if not THE BEST transaction. Thanks Karl, and Brad (Finance/Business Mgr.).

Erin, Troy and Michael are the trio every dealership would be proud of ��. We came to buy a used Jeep but left with a brand new Compas Jeep. When we first got there Erin suggested this new Compas Jeep but we thought we would not be able to pull that much. We ended up trying 2 used 2011 vehicles but after we tried the one he recomended it was no brainer. We have decided to purchase it. Troy did his magic with numbers and met our tight budget He is very experienced manager and I would recommend him anytime. Michael made payment super easy. Erin I just wished we listen to your advise and went straight for the one you have recommended, would save us so much time. Thank you very much to all of you on an exceptional customer service. Wish you a great business and many years to come. Amra and Farid.

John Link provided an excellent sales experience. Great service finding a great used vehicle to suit my needs. No pressure and easy process. Thank you!

Victory did me right they worked with me so well from looking at the inventory to the buying and paperwork signing process they helped me out

We decided to look at a new van and when we just couldn't work that payment into our budget John worked his magic and was able to get us into a certified van at a lower payment that we cost work with. We are super happy with it.

Everybody was just great they call me if you times wanted to know if you know this is okay or could they do anything for me these people really know what's going on and I felt like I was one of the family

The sales guy Lorine was really awesome , I have been shopping for Chevy equinox since December and I test drove at least six of them and I never found the right one until I came to this place and everything down within 30 minutes after test driving this car . I was super excited I finally bought the car I wanted and the owner was so nice to do other things for me to please me to make sure I was super happy I recommend this place to anybody

My shopping experience at landmark was great. The salesman was great and straightforward. They didn't try to sale me unnecessary ad on's. I would recommend this dealership to friends and family.

Fred greeted me in the lot introducing himself and asking if he could help me. I told him I was just looking at that time, he gave me some space to look around without feeling pressured. When I was ready to ask questions and talk Fred was there. There was no pressure from Fred or anyone else at the dealership. I'm 64 years old, bought many cars and this was the most enjoyable experience I have ever had purchasing a vehicle. You want a fair price and a good purchasing experience I would recommend.