Navigation System not Working -- Service Rep Braynt Jones
December 3, 2018
2014 Ram 1500 Add on: Navigation System Backup Camera Trailer Brake It is extremely rare for me to write reviews but my experience with Lustine Chrysler Dodge Jeep Service department is by far the best experience I have ever had trouble shooting a problem. I took my truck in because the Navigation System was not working, Bryant got me in as soon as I arrived and had the technician to start trouble shooting the problem. Bryant came back to me about an 1 hour later and told that they think it was the radio unit needed to be replaced. So they put one on order and sent me home. Bryant kept me updated constantly of the status of the order. The radio came in and we scheduled a time for me to drop my vehicle off and they got me a rental for the day. Couple days later Bryant called and said that my truck was ready. I picked up the truck and on the way home tried the Nav System it was still was not working. So I turned around and went back to the the dealership, Bryant was very remorseful and apologetic and ensured me that we would get to the bottom of it. It was the holidays so I decided to schedule another time to drop my truck off after the holidays. I dropped the truck off and got another rental car for about a week, they replaced the Navigation antenna and that didn't work. The only other thing to do was replace the radio again. But in order to do that the Chrysler Regional Technician would need to validate the issue. So they had to schedule a time to bring the truck back to when the regional technician was there. Bryant kept me informed weekly while we waited for the Regional Tech to be available. Finally, got a call from Bryant and we set a time for me to drop the truck off again. The Service Manager wanted me to drop it off a day early so that he could come familiar with the issue. During his evaluation he found that when the Back-up Camera was disconnected that the Nav System worked fine. So they called Lustine Toyota, right next door, to schedule a time for the technician who installs all the after market back up cameras, unfortunately the technician was on vacation. They put me in contact with the Lustine Toyota Server Lane Manager Thomas Ramey to schedule a time for me to have the technician who installed the Backup Camera. All in all Bryant kept me well informed of the status of everything that been going on with my truck. He truly wants his customers to happy with their service. I would highly recommend this service department.