I want to start out by saying that I am an employee of Henry Brown and work in the service department. That being said, I have worked places that you get pushed behind "Real Customers" as if you weren't important. I was never treated like that.. Hubby and I were not sure what we wanted so we took many test drives...Willy was patient, kind and very professional with us. He was never pushy or made me feel like I was wasting his time, even though I felt like I was. Once we chose our 2019 Chevy Traverse, everything went quickly and smoothly in finance with David Ide...... Again he was not pushy, super nice and professional. Mike Miller the Sales Miller made sure I was getting the best treatment along the vehicle buying path... and that I was!! I watch all the salesman here on a daily basis and really like them all and like the way they deal with customers... Thanks for making my buying experience an awesome one!!
I have now been to this dealership both to buy and now for service. I ended up not purchasing here, but only because I was looking for a very specific used vehicle and was on a short timeline. However, the sales person was great. Additionally, I am now using Josh as a service adviser and he is great too! Highly recommend this dealership for buying or service!
We had a great buying experience and even had good support in service until service could not determine the problem with the low tire light. It appeared on the trip home from the lot. We have had the car in the shop three times and several phone calls. Each time they felt it was something different including the tires. On the third trip they replaced the rear tires to match the front, but that was not the problem. When that didn't correct the issue, service became defiant with my wife like it was our fault the light keeps returning. There answer this time was to take the car to another of their stores were they can put it on their computer to determine the problem. But they said we had to pay $99 for this service. We are unhappy, but are very happy with the car and we are convenced the car is safe. We will be purchasing another car in the next six months and this small problem has given us second thoughts about returning to CarMax
CarMax is much smoother than any other car buying experience you will ever find. Their salesman Matthew Johnson is a great guy. He was very patient and helped me find the perfect car after I spent months researching. He really knew what he was doing and gave me a wonderful experience. I would recommend CarMax to anyone!
I went there looking for a Jeep I saw on Cars.com and they got me a carfax report and test drive (a good long freeway and street drive) as soon as I arrived. They were extremely friendly and honest. They admitted that the Jeep had been in an accident but proved that it was only a fender bender. As a matter of fact, they guarantee not to sell cars with any type of frame or flood damage. They even replaced the battery for free because they noticed some corrosion on the connection when I was inspecting it. They let me look the car up and down, inside and out as much as I wanted. They HARDLY charge ANY fees! It's great. The taxes and fees together were only 10 percent of the list price. Best customer service I've ever had at a dealer! They even sent me off with a full tank. :) Thanks Phil at the Gilbert branch for helping us!
My family is in the middle of transitioning from Minnesota to Arizona, and my wife's car broke down on the way there. We stopped at Auto Hall, and our experience was great. Bryan was so helpful, and knowledgable out his inventory. Not only was he not pushy or trying to pawn off a car on us that they want out of their inventory, he welcomed us to find a better offer on the car we chose. Once we decided on the car we wanted, he made the buying process easy and fast. We were in and out of the dealership in under 30 minutes. My wife wanted to add on some features to the car, and not only did he understand what we wanted, he had them taken care of in a timely manner. He was very communicative throughout the entire process, and treated us as if we were family who were there to buy a car. I will be buying my cars from here for now on.
I was greeted in the parking lot with a good morning and a smile, and was shown to my sales person, (not just go through there and turn right). Staff was very pleasant to work with, lunch was good, and the knowledge level was off the hook. Probably the best car buying experience I have had, even the finance experience was great. Thanks Brad
They want to sell you a car. It is up to you to research and feel good about what you pay. My truck is a nice truck
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