We had a great buying experience and even had good support in service until service could not determine the problem with the low tire light. It appeared on the trip home from the lot. We have had the car in the shop three times and several phone calls. Each time they felt it was something different including the tires. On the third trip they replaced the rear tires to match the front, but that was not the problem. When that didn't correct the issue, service became defiant with my wife like it was our fault the light keeps returning. There answer this time was to take the car to another of their stores were they can put it on their computer to determine the problem. But they said we had to pay $99 for this service. We are unhappy, but are very happy with the car and we are convenced the car is safe. We will be purchasing another car in the next six months and this small problem has given us second thoughts about returning to CarMax
CarMax is much smoother than any other car buying experience you will ever find. Their salesman Matthew Johnson is a great guy. He was very patient and helped me find the perfect car after I spent months researching. He really knew what he was doing and gave me a wonderful experience. I would recommend CarMax to anyone!
I visited this dealership yesterday. Riley was amazing! Prior to visiting the dealership I called and spoke with Riley over the phone. Told him what I was looking for. When I got to the dealership I noticed it was very family-orientated. Took a test drive on the car that I had researched. Liked it. Finished the financing process, and was out of the dealership in about an hour. It was a refreshing view of a dealership and customer service! Thanks!
Andrew was so awesome! He found us exactly what we we’re looking for at a great price! The manager Ryan made the signing process quick and stress free and made sure we understood our paperwork! It was a very pleasant buying experience!
Needed a replacement Kia Sedona for work and needed it fast. They were the first to contact me back and setup nearly everything over the phone and email as I live in Tucson and had to keep working during the process. Once I was pre-approved all that was left was to head up, test drive, and sign. Super friendly and helpful every step of the way even to a Wildcat fan like myself. Do yourself a favor and shop with these guys. They will get you what you need at the price you are looking for. Good to know there are still trustworthy family owned businesses still out there even if they are Sundevil fans. These guys are quality people.
An AWD Mini Countryman was on the agenda. Spoke to Frank the week before and he guaranteed me they had two. When I entered the showroom, there it was: gorgeous, filled with the amenities I was looking for and the price range I had expected. All of the associates we dealt with were super friendly. I would highly recommend Mini of Tempe. Ask for Frank, he is very knowledgeable and will do his best to get a great deal for you.
I stopped by to view your new inventory and was greeted by Ed Himes. I must tell you this is the best experience in my 65 years of buying cars. Edward is a true example of what it should be. Rudy Bickel
First - the car value and description online were exactly what I was looking for. A good quality vehicle at a good price. Second - communications with Jimmie Evans was very clear and straightforward, with no pressure or hard sell. Third - Jimmie quickly brought me to the vehicle when I arrived and let me take a test drive. Fourth - Negotiating the final numbers was done professionally and fairly. Be honest with them and they will be honest with you. Last - drove off with my new vehicle after friendly interactions with all involved.
I wish I could give this dealership 10 stars. Anyone that has ever purchased a vehicle from a dealership knows the nightmare it can be. The long grueling hours, the back and forth negotiations not to mention hit after hit on your credit. I've been there many times in my life and hated every minute. But that was NOT the case here. This was absolutely the BEST car buying experience ever!!!! I never even had to go to the dealership. We managed the whole deal over the website and phone, during my lunch break. I told them the terms I was hoping to get (not really expecting to get them), and within less then an hour it was done! Then as if that wasn't already awesome, they brought the car and the paperwork to me and within 20 minutes, BAM, DONE! LOVE, LOVE, LOVE these guys! Major kudos to Tyler, he rocks!
From the time I got there was greeted pleasantly now with the people they worked diligently to try to get me into what I needed they help me probably several Vehicles show me sell vehicles just Pleasant all around experience good people good employees makes you feel good about what you purchased thank you
Thank you to Albert, Michael and Daniel for a very pleasant relaxed vehicle transaction. I was helping my sister with the purchase of a newer car and you made it very comfortable, with no pressure to buy. The final price was very fair and my sister was very happy with her car. I would refer anyone to your dealership.
I enjoyed my experience with Ramsey and dealership was clean and very helpful and honest about what he promised to help me get my truck
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