Best Car Buying Experience Ever
December 3, 2018
We were starting to look for a Lincoln MKX since the lease on our MKC was expiring within 3 months. We had previously gone to another dealership (that we had bought 5 new cars from in the past!) and was basically told that they could not get us into the vehicle we wanted with the payments that we wanted. That night I was doing an internet search and found the MKX in color we wanted, with more options than we thought we could get at the Kayser dealership. I sent an inquiry that night (after store closing). I had a reply from Alfred Hall Jr; the next morning shortly after 6 am. We talked on the phone and I told him what I wanted to do, that I would not waste his time or mine if we could not get the payments where I wanted them to be and that I didn't want to spend hours at the dealership waiting for a manager's approval, then waiting for finance. He understood completely. He told me that he would be able to work everything out. He called me later that day and gave me figures that were better than expected. We were scheduled to pick up the car 2 days later, but my husband wanted to see the vehicle. We drove up to Kayser (about an hour from our home) and was immediately greeted by Alfred. He had the vehicle ready for us to look at. Even though we have had 2 previous Lincolns, he took the time to explain things that had never been explained before. We met briefly with Vik from Finance who told us that he would have all of our paperwork ready when we returned in 2 days. In talking with Alfred, we found that we were eligible for more discounts/rebates, which was another plus since that brought our monthly payment down even more. Alfred was genuinely interested in making sure that we received the best sales experience. He answered all of our questions, took more than enough time to ensure that we were happy. I feel that he went above and beyond to exceed our expectations. There was never any "high pressure" or "sales tricks". I felt that we were dealing with a very honest, reputable person and dealership. We had the same experience when we came back to finalize the paperwork. Again, Alfred took time to make sure that we had all of our questions answered, even though the "deal" was done Vik was extremely knowledgeable about all aspects of the finance process. He gave us options and had everything ready to go. This truly was the best car buying experience we have ever had (and we are very loyal Lincoln/Ford customers.) We would highly recommend Alfred and Kayser to anyone. And will be back when its time to purchase our next vehicle. Thank you Alfred, Vik and Kayser Lincoln.