I made an appointment for service (oil change & tire rotation) for 11:30 a.m. on a Tuesday, and because I cannot be away from my business for very long, I also arranged a shuttle to take me back to my office.
When I arrived, I was immediately greeted by both a service associate who verified my appointment and checked in my vehicle, and then escorted to my service adviser, Jeff.
As Jeff was preparing my service order, I mentioned that I had arranged for the shuttle. He indicated that the shuttle was just loading and getting ready to leave, however, there was no car ahead of my Mustang and the service should take no more than 45 minutes. I chose to stay and wait, as it would have taken much longer to go and come back with the shuttle.
I made myself comfortable in the waiting area, which was not very crowded, was clean and even had coffee and snacks available.
I wasn't expecting my car to be ready so soon! 35 minutes after I sat down, checked my email and made a couple of phone calls, Jeff came back to tell me that my car was ready.
As I was checking-out, I asked Jeff if they offered a car wash or detailing service. He mentioned the price of the detailing, but also stated that they give a free car wash with the oil change (OK, "The Works" package, which I received), however I should allow another 45 minutes. I'll do it next time.
Short of not having to leave my office to have my car serviced, I couldn't be happier. I highly recommend Ferman Ford's service, based upon this experience.
During my husband and my visit to Maplecrest Of Union, we learned a lot from our salesperson, Joseph Opoku. It is wonderful to find a salesperson, so knowledgable, patient, understanding, helpful and not always wanting to hear the sound of his own voice. He actually listened when we talked.
Let me just say, "THANK YOU JOSEPH". I am loving my vehicle. I had the opportunity to use the SYNC Connect this morning to remote start my car from my phone. 'FAN-FREAKING-TASTIC'!!!! and the Blind Spot Indicator.....Awesome!!!.
Let me take the opportunity to say that our salesperson, Joseph Opoku was Excellent, Excellent, Excellent. Did I say that he was Excellent, well In our opinion he was Exceptional.
Please, visit Maplecrest Of Union for all your vehicular needs, ask for Joseph Opoku, you will be in capable hand.
Vehicle available to be shipped to your home. Contact
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2018 Ford EcoSport SE Review
So far, so good!
by Kathy from Rochester, WI
May 16, 2019
5
I have owned this vehicle for 2 months, and am very happy with it! I was a little nervous about downsizing slightly from a Ford Escape to a Ford EcoSport, but it has proven to be plenty roomy for my needs. I am really impressed with all of the nice features like heated seats, moonroof, and the Sync3 system - all without a big price!
My experience was great! The salesperson was very helpful and answered all of my questions. When I took the car back for the installation of fog lights, they provided a loaner car that was already warmed up and ready to go. They even corrected a typographical error on my registration certificate that had existed since we bought a car at another dealership 18 years ago!
2019 Ford EcoSport SE Review
Love the EcoSport so far!
by Debbie16 from Willoughby, Ohio
April 12, 2019
5
We have only had it for one day but we are happy with it so far! It met all of my husband’s needs for a new less expensive vehicle.
I recommend this Dealer to everyone. The staff was personable, knowledgeable, and most importantly they were trustworthy. From the start it was an easy and enjoyable process purchasing a new vehicle from them. They gave me a fair price on my trade, got my payments within my desired budget, and even filled my new SUV with gas.
I've also been back for my first oil change and the service department is equally as capable and kind to work with. I've dealt with other local service departments and specialty stores and Sherwood Groves far exceeds my experiences there.
2019 Ford EcoSport Titanium Review
So far so good thanks to Greg Collins!
by Judith from Sandy Springs, GA
March 25, 2019
5
Car meets alll my needs. Good navigation. The visility is pretty good. Screen is big and technology is excellent. Back up camera is good also.
Vehicle available to be shipped to your home. Contact
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2018 Ford EcoSport S Review
cute car; recent purchase
by Amos from Wapakoneta, OH
May 16, 2019
4
Purchased the car for my 18 year old; she loves it. She likes the electronics, the size of the car, all the ways the seat is adjustable. The overall appearance of the car is cute. We compared to Honda, Ford had more features for a better price.
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