My engine was destroyed from internal water pump breaking. Eric in service department went to bat for me dealing with warranty company and got me best outcome of a stressful situation. He was relentless with them. Thank you Eric!
My daughter went on her first car buying trip alone. She went to look at a Toyota Yaris. She was told it was not available because it needed a computer and when repaired the price would be $2000 more. She came home with a very nice 2007 Lincoln MKZ. The car had a couple problems that the dealership fixed but one they did not. The window sticker displayed the features of the car, one of them being heated seats. The heated seats worked for the test drive but not later. They were worked on twice and functioned once after each repair. I called the service department, which was very helpful and professional, and was told the car needed a heated seat module connector and a heated seat module. The Sales Department told the Service Department not to replace the parts.. If the Sales Department knew parts were needed and they were not going to fix the seats the least they could have done was let my daughter know so she could have had it fixed during the three days it was in their facility having the other repairs made. I would recommend the Service Department but not the Sales Department. My son drives Fords and after this experience with the Sales Department is looking in Colorado Springs for a new car.
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