December 3, 2018
We went to Walls Ford as our Lease was almost up. Our restrictions for a new car, were that we could only put down x dollars, and only wanted to pay the same monthly red carpet lease we had with our 2015 Ford Escape Titanium. I had researched and could not figure out how I could get the same or better car newer. Tom Fountain, spent the time with us to look and review multiple choices. Julie Wall stopped in and graciously asked how we were doing, were we getting the car I wanted. Was there anything we wanted or needed. There was NO pressure from either of them to buy. Tom heard what we wanted in a new car and trust me we had lots of wants! He researched multiple SUV's, we test drove an Ecosport, as an fiscally sound option. The facts were presented and we were able to make a decision. Other dealers we contacted were a hard sell, did not have the car we wanted or said they did and didn't. Tom never promised, but told us he would do the best he could to get it. He required a deposit, any amount we felt comfortable with. We got a call the next day that the car we choose was ours! We did have to give up our Vista Sun Roof, but we got a much safer, 2018 Ford ESCAPE Titanium for X amount of dollars down and $1 dollar less than what we were paying for our 2015!!! Amazing process..and then OMG we had to go through the paperwork to end the lease and start a new lease...I dread this part, but low and behold Heather was wonderful, quick and professional dotted all the I's and T's. I did not want to buy all the extra end of lease or maintenance plans, but did want just one little portion and didn't want to add it to my monthly payment. So she arranged for me to pay it in a lump sum and separated it out! Then I walked out with Tom who explained all the new tech, set my phone in, setup the Sirrus favorite channels and well I was home with a brand new car within a couple of hours! No stress, no hassles, no questions left unanswered and he offered to have me come back so I could try to use the parallel park assist. Thank you Walls Ford!! You are the BEST!