This is the 6th car I have bought from this dealership I feel confident and trust the people I have dealt with, I consider Haig and JD friends of mine along with other team members as well Kevin in service has been awesome as well to my family. No pressure or stress just the way it should be.
Requested an Oil change, installation of 4 new tires and new windshield wipers. I was disappointed with the oil change because the oil use for the change was not the standard synthetic blend 5000 mile change the vehicle came with and has been used for the last six years. It was the non synthetic oil with a 3000 mile change recommendation.
I went to Framingham Ford to service my Lincoln MKZ and my experience was truly exceptional. From the friendly and knowledgeable staff, to delivery of my repaired vehicle which was washed... I would return to this dealer in a heart beat.
Everyone at Framingham Ford has always been professional, courtekous and helpful in the five years since I purchased my Ford Escape. The sales process was easy and I have never had a bad experience with the people in the service department. They are always friendly, helpful and accommodating in meeting my schedule. They are a great team to work with for all my car needs. Thanks!
This is our eighth family car purchased from Framingham Ford. Each time I have had my vehicle serviced by the dealership, I have found the service staff knowledgeable and friendly. They are also helpful. I recently had some recall work done and they did it most satisfactorily. They also recommended some added work that I believe can wait but which will get done when I have the money.
Paul dicarlo was great. He was there start to finish and made me feel very comfortable buying a car . This was my first time and he made it very easy. He also stuck by me through my difficult financing options. Paul is a great asset to your company. I dont even remember the name of who helped me after.
I just bought my 4th car from the Imperial Group. Although I purchased a 2018 Chevrolet Trax, I insisted on having Dave Bertulli from the Ford side as my salesman. Dave has sold me 3 of the 4 cars I've bought from Imperial over the last 8 years and I wouldn't work with anyone else. He has the rare trait in car sales of being honest with you about what he can and can't do for you, he won't tell you what you want to hear to get your money, he would rather build an honest relationship so you will go back to see him time and time again, as well as sending your friends and family to him.
We recently purchased a 2016 Ford Edge at Imperial Ford, and had the pleasure of working with Ali Kehail. Buying a vehicle is not one of our favorite things to do, but we have to say, that this experience was a good one. Ali is a great salesman, and we appreciate his superior professionalism. We highly recommend Ali, and encourage anyone who???s looking to make a purchase.... make sure you see Ali....!!!!!!
The location was nice and tidy, and the staff was welcomin. Derek was our helper. He was patient and understanding, I just couldn???t make up my mind. We finally settled with a Honda CRV. Let???s just say, I???m a happy camper! THANKS Auto Mall, and Derek!
Elias was really friendly and helpful. The whole process couldn't have been easier. We couldn't be happeier with our car and would definitely buy from them again!!
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