2013 Ford Escape for Sale in Austin, TX

Best service experience I've ever had. Superb, professional and personal service, with top-notch free espresso bar (and dogs) to boot! Worth buying a Subie just for this. Also, Susan, my "case worker," was especially terrific. Both friendly and professional and interested in my personal experience with the car and quality of service and operation.

This dealership made me feel welcome and like part of the family. I will continue to recommend this dealership to all my friends and family. Best experience by far.

The thought of going through the stress and hassle of purchasing a vehicle can sometimes be overwhelming. After visiting several dealerships over a number of days, I was exhausted, frustrated, and mentally depleted. I entered Mac Haik Ford with an attitude and expected to encounter the typical salesperson, with the same disposition, spewing the same jargon as his/her predecessors. I was pleasantly surprised and almost taken aback. ???Doc??? greeted my wife and I in the parking lot. He was very engaging and full of energy and promised someone would be out to assist as soon as possible. Only a couple of minutes passed before Isaac introduced himself. I was ready for the sales spill but it didn???t come. Isaac begin qualifying our needs by asking questions, detailed questions. This was my first glimpse that this was going to be a very different situation that what I was accustomed to. After a few minutes he stated out of the 150+ vehicles on his lot he had 3 that may fit our needs. (He knew the inventory.) Instead of dragging us around from vehicle to vehicle, he had us drive a truck with an engine he thought we needed, then took us to a truck to show us the features he thought we needed. When we confirmed his assumptions, he left to go find the truck he thought we needed. (We purchased this vehicle) Negotiations were simplistic. (The listed price was the lowest we found) Trade allowance was fair (we found a vehicle similar to ours listed online for the same price we were given for our trade allowance). Isaac was very professional, well spoken, and very knowledgeable. I felt like I was dealing with a vehicle placement advocate instead of a commissioned salesperson. I left the dealership with a thorough knowledge of the vehicle, the ability to navigate its intricate operations, and peace of mind knowing he would be around after the sale. (The ???training??? class, which lasted for at least 45 minutes, was held after the paperwork was signed, which is normally when other salespeople disappear. The finance guy was excellent (although Ford???s interest rate to obtain one the rebates was higher than what I am accustomed to paying). This was the best experience I???ve had purchasing a vehicle and I will definitely recommend this dealership to my friends, family, and anyone else who asks.

I liked the service and buying process love the trucks and the guys there and nice and promotable it’s awesome and I’d go back there for another vehicle

I like the inventory its jus a lil out of my price range the selection are great I jus don't have that type of capital as of yet

Charles is a true consultative person with high values and puts the customer needs ahead of his own. I felt he was always looking out for my interests.

Devin our sales guy was great. Followed up and really worked with us on getting the price we could afford. I had a few issues with some minor repairs after the purchase but after some discussions they honored them. The only negative thing was the finance person. He was rude and patronizing and made what was an awesome experience up to that point a bummer. But it wouldn’t keep me from buying from them again. I just wouldn’t go through that guy again.

If you're buying, call Brian Giroux. If you're taking your car in for service, use Alan Solis. I've purchased two cars from BMW of Austin; both of which were great experiences. Brian was knowledgeable, helpful, not pushy, and was super polite to me, my wife, and daughter each time. Alan Solis in service is also amazing. He's kept me informed every time I take my car in, made sure I had a loaner if it was a longer appointment, and breaks down what can wait, and what needs to happen now. Both of these guys are phenomenal and I HIGHLY recommend them.

They could not help me either either i did not make enough money or have to have a co signer or have money down in which i didnot have

Fast and friendly people. However, they overlooked the car getting inspected, even after we paid for it in our process. They also overlooked the headrests and haven’t contacted us about replacing them yet.