1-10 of 217 reviews
Our Expert Review: 2013 Ford Escape

Complete Disappointment. UNSAFE VEHICLE!

by from Holtsville, NY on May 19, 2014

Purchased my 2013 Ford Escape Titanium in November, 2012. Since then, I have had numerous mechanical/electronic problems. Faulty door hands, a power lift gate that didn't work, a bluetooth phone syste...
Purchased my 2013 Ford Escape Titanium in November, 2012. Since then, I have had numerous mechanical/electronic problems. Faulty door hands, a power lift gate that didn't work, a bluetooth phone system that no one could hear me on, a radio with no sound, a defroster that didn't work secondary to radio issues, steering issues, and most recently a blown transmission. My last trip to the repair shop lasted 51 days. I am left with nothing but aggravation and what I believe to be an unreliable/unsafe vehicle. Have an ongoing case with Ford Motor Company, which has been passed through nine people - none of which have given me any support. Asking ford to repurchase my vehicle. I've had enough. Ford Motor Company should not be okay with customers paying close to 40K for a vehicle that has so many issues. My main suggested improvement is better customer service. Having my case passed through so many representatives does not make me feel like you care - it conveys the message of the complete opposite. That they do not care. Very sad. My father has worked for Ford for almost 35 years and is devastated by the trouble I have been having...and the lack of assistance available.
Comfort
Performance
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Interior Design
Value for the Money
Reliability

Purchased a used car

Uses car for Commuting

Does not recommend this car

23 out of 23 people found this review helpful. Did you?

Great car but gas mileage could be better

by from Vancouver, BC, Canada on April 7, 2013

We have had the 1.6 SE FWD Escape for 6 months now. Love the car and its more than adequate power, excellent sports like handling, smooth ride and quietness. Great styling inside and out makes us prou...
We have had the 1.6 SE FWD Escape for 6 months now. Love the car and its more than adequate power, excellent sports like handling, smooth ride and quietness. Great styling inside and out makes us proud to drive and we opted for the large sun roof which is a delight in good weather ! Seats are very comfortable for long duration driving. Only gripe is with gas mileage which we expected to be better. After 6000 + miles we are getting around 19.5 mpg in city and 22.5 on highway. Mileage bit better with higher graded fuel, but not enough to justify extra costs. Its a great driving and looking vehicle but gas mileage is a concern.
Comfort
Performance
Exterior Styling
Interior Design
Value for the Money
Reliability

Purchased a used car

Uses car for Just getting around

Does recommend this car

12 out of 12 people found this review helpful. Did you?

Easter weekend on a SEL 2.0 AWD

by from DC on April 1, 2013

Drove a rental SEL 2.0 AWD with 19000mi last weekend for almost 850mi with 4 adults onboard. I enjoyed this vehicle dynamics and handling. I'been interested to try it out and see what all the chatter ...
Drove a rental SEL 2.0 AWD with 19000mi last weekend for almost 850mi with 4 adults onboard. I enjoyed this vehicle dynamics and handling. I'been interested to try it out and see what all the chatter about the gas mil and problems was about. The vehicle had no issues, no ratling noises and worked as supposed. Best advice I can give you, rent one for a week and make your own decisions about gas mil. We averaged 30gal on a 35% city 65% Hwy weekend in DC area all the way to Norfolk VA. I can tell that this engine requires for the driver to learn how to use it and forget the habits you had with previous engines to get the most of it. AWD is fantastic and the engine has ample power. Sync was a mess with voice recognition but the touch screen was easy to use. Try this vehicle for a week and you will see if it fits your driver profile. Good luck
Comfort
Performance
Exterior Styling
Interior Design
Value for the Money
Reliability

Purchased a used car

Uses car for Just getting around

Does recommend this car

12 out of 12 people found this review helpful. Did you?

Excellence

by from Saint Louis, MO (College in Middlebury, VT) on August 16, 2013

I love my new 2013 Ford Escape so much! It is the first new car I've ever owned, and I think it's fantastic. I purchased the Titanium 4 wheel drive model with the 2.0L EcoBoost engine. It has an EPA e...
I love my new 2013 Ford Escape so much! It is the first new car I've ever owned, and I think it's fantastic. I purchased the Titanium 4 wheel drive model with the 2.0L EcoBoost engine. It has an EPA estimated 24 mpg combined rating, with 21mpg in the city and 28mpg on the highway. This was a little discouraging at first, but I've found that those are low estimates. I usually get around 30-32 mpg highway, and my city mileage is more like 23mpg. Overall I rock a solid 25mpg average with about 60%city 40%highway driving. Some people complain that the gas mileage is not as advertised, but it depends a lot on how you drive. If you read in the manual, there are all these tips and tricks that they give you for maximizing fuel economy, and they REALLY help! Ford's information panel also tells you how well you're doing at anticipating breaking and keeping your speed at a reasonable number, which are two of the biggest components of maximizing fuel economy. My one complaint is that the pain job does seem to be a bit questionable. I've noticed a few (very small) chips recently. I'm also extremely OCD and no one else would probably ever notice, but I thought I'd mention it. The 2.0L engine is really nice!! I go to college in Vermont, and it handles so nicely on the hills. The 2.0L engine is a must if you live in a hilly place. The escape also handles like a dream. It turns corners effortlessly and tackles windy roads without fear. It handles much like a sporty sedan. Overall, I love this car. Extremely functional, extremely stylish, and the add ons are really quite luxurious. Two thumbs up from this guy!!
Comfort
Performance
Exterior Styling
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Value for the Money
Reliability

Purchased a used car

Uses car for Just getting around

Does recommend this car

9 out of 9 people found this review helpful. Did you?

A couple major issues.

by from Santa Cruz, CA on February 16, 2015

I bought my vehicle last month and so far have enjoyed owning it. I feel it rides smooth, fits my needs and is enjoyable to be in. However I think most people want to know the hidden things about a ca...
I bought my vehicle last month and so far have enjoyed owning it. I feel it rides smooth, fits my needs and is enjoyable to be in. However I think most people want to know the hidden things about a car that aren't apparent on the lot that pop up later, as we all have different views of personal fit. A few of the issues I have discovered since owning it: 1) The voice recognition software is worthless. Truly. Ford should be embarrassed by the low quality of this feature. Most reviews online also say the user interface of the media system is needlessly confusing. Those reviews are correct. It could have been built far simpler. 2) There is no storage compartment in the vehicle. For example, in my previous Subaru when you lifted the rear flooring to expose the spare, there was extra space to store jumper cables, a spare gas can, etc. This vehicle has no extra storage space, and I have to put these items in a container in the back which then takes up half of the rear. 3) Here's the biggie. The antena is mounted in the middle of the rear of the vehicle, right inline with the roof rack. The antena is flexible for when you want to put something on the roof rack and not break it, like say a kayak, SUP, surf board, etc. However if anything comes into contact with it at all, THE ENTIRE MEDIA SYSTEM IN THE VEHICLE STOPS WORKING!!! There is no avoiding it. See #1 for the poor quality of it to start. Once you notice this design flaw it is so obvious how bad it is. 4) My car sticker showed 24/32. Having driven an exact mix of city and highway, the mileage I currently am showing per mile with 2500 miles on it is 26.5. Less overall than what it should be.
Comfort
Performance
Exterior Styling
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Value for the Money
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Purchased a used car

Uses car for Outdoor sports (hiking, cycling, etc.)

Does recommend this car

6 out of 6 people found this review helpful. Did you?

The Best in Class!

by from Michigan on October 29, 2012

The Escape that I drove was an AWD SE model with the Frost Blue paint and is equipped with the 1.6L engine. I left very impressed! Things I like: The Intelligent AWD is pretty neat, a screen over the...
The Escape that I drove was an AWD SE model with the Frost Blue paint and is equipped with the 1.6L engine. I left very impressed! Things I like: The Intelligent AWD is pretty neat, a screen over the gauges will tell you what wheels are getting the power. That screen over the gauges will also tell the driver what their average FE is (I got 26 MPG on my test), how far the driver can go on their current amount of gas, and the usual stuff like a trip calculator, compass, thermometer... You can also take traction control off, but I didn't do it. I really liked the steering wheel controls! It was nice to be able to control the radio without taking your hands off the wheel. The 4" screen on the center dash mostly deals with SYNC functions, CD, radio, and Sirius Radio (a 6-month subscription is complementary!). I didn't try to SYNC my phone, but I did hook my iPod up to the car. While I thought the feature was neat, I just don't have enough songs to really make it worthwhile. Up front, materials are absolutely top notch. You could just feel how dense the plastics were. The door handles and a few other bits are made of actual metal. The back seats are where the Escape really shines! No matter what setting the front seats were at, I always had enough legroom to make travel comfortable. When driving, you can tell that the vehicle was engineered in Germany. The ride is very firm (it makes the Escape feel like its riding higher). Even though the ride was firm, the Escape still managed to absorb bumps in the road to a good degree. The one I drove returned a tidy 26 MPG. Handling is very tight and almost sporty. Just some other cool things that I noted: The headlights are the best that i've ever seen on a passenger vehicle. When I was on a country road, I thought that i'd try the high beams. Only if the Earth hurls towards the sun will that road be brighter! Not only was the light projected forward (and pretty far I might add), but towards the sides of the road (a very nice feature up North) and upward. I was very impressed I also liked the "door ajar" message on the screen when a door was opened. The glove-box also thoroughly amazed me. It not only has two deep shelves in it, but it has a little light that beams in there so you can see what you're grabbing. Folding down the second row is also a very easy process. Just pull the lever and down they go. The Escape sits very low to the ground, which many people with families and elderly parents (or elderly themselves) would enjoy. With that, off-road capability probably isn't as great. Things that could be improved: The biggest thing that could be improved on in the Escape is the cargo space. This could go for every compact CUV, or just the Escape, I haven't really been around too many compact CUVs to get a good sense of how big the cargo area is in comparison. It just seemed small to me. A plastic storage tub takes away about half of the cargo area when the second row is still erect. That may not be a problem if you were driving by yourself or with another passenger, but that might be a little tight for a family with luggage. There was a little pocket back there for small items that I liked, it was deep enough to throw a few bungee cords in there. And even though the Escape kind of sloped down in the back, the liftgate still opens up high enough to comfortably walk under it. With that said, it and all of the other doors close with a reassuring "thud". Another gripe about something being small: the console is just about useless. Another thing that could and should be improved on is the dashboard design. The vents on the far sides are a weird collection of geometric shapes that all face a different direction. All of the buttons on the main portion of the dash serve their function well (and are ergonomically friendly), but the design is just strange. The driver almost has to pre-set their Sirius stations, because finding them while driving is no easy task. I'd rather just stop at one, and be able to go scroll through all 150 until I found something that tickles my fancy. Overall, it's a great vehicle! Ford outdid themselves on this one. Add a little more cargo room and power, you would have the perfect compact crossover!
Comfort
Performance
Exterior Styling
Interior Design
Value for the Money
Reliability

Purchased a used car

Uses car for Just getting around

Does recommend this car

5 out of 5 people found this review helpful. Did you?

2013 Escape SEL 1.6Ecoboast

by from So Cal on August 9, 2012

It seems that all low scores on the review of the new Escape are from people unhappy with the redesign and haven't actually driven the vehicle. Which is fair enough, but lowers the overall score. Anyw...
It seems that all low scores on the review of the new Escape are from people unhappy with the redesign and haven't actually driven the vehicle. Which is fair enough, but lowers the overall score. Anyway. I purchased the 1.6 Sel in black on Sunday. I cross shopped it with the Kia Sportage SX and the Mazda CX5. I wasn't interested in the Honda or anything from Toyota. The Kia Sportage looks good, in my opinion, and the 260hp in the SX is nice. However, the seats are super firm, and the ride is super stiff. Not something I wanted to live with everyday. Oh, and the blind spots...wow. The Mazda CX5 is great. And in all honesty if it wasn't so under powered I would have bought one. Test drive one, you'll see. So then I drove the Ford. I haven't had a Ford in over 10 years. I was thoroughly impressed with the quality and design of the Escape. The 1.6 Ecoboast is really nice. Seems more than enough for this CUV, I don't intend on towing anything. Yes I'd liked of gotten the 2.0 Ecoboast, but I had a budget. I did get a nicely loaded SEL though. The seats are super comfortable, the ride is smooth, the transmission is perfect...ect... Really enjoying it so far. The Ford Mytouch is great. Yes there's a learning curve, but it works great once you've palyed with it. My only complaint with it, not many phones are able to use all its features. I have a Samsung Nexus and it can't push texts to the system to read back ect...neither can an iPhone. That's kinda lame. Overall, I'm pretty happy. Going to drive it to Vegas next week and see what sort of mileage I'll get out on the open road.
Comfort
Performance
Exterior Styling
Interior Design
Value for the Money
Reliability

Purchased a used car

Uses car for Commuting

Does recommend this car

5 out of 5 people found this review helpful. Did you?

Practical and cute

by from Watchung, NJ on August 23, 2012

I wanted a vehicle that was practical for ferrying my grandsons and their gear that was not oversized. The 2013 Escape fit the bill. I can easily accomodate the boys while still feeling "cute" in my l...
I wanted a vehicle that was practical for ferrying my grandsons and their gear that was not oversized. The 2013 Escape fit the bill. I can easily accomodate the boys while still feeling "cute" in my little SUV. Gas mileage is good and the ride is smooth. I plan to spend many years in my Escape.
Comfort
Performance
Exterior Styling
Interior Design
Value for the Money
Reliability

Purchased a used car

Uses car for Transporting family

Does recommend this car

4 out of 4 people found this review helpful. Did you?

Best car ever

by from Maryland on May 16, 2013

Bought 2013 SE Model love everything about it. I have 5,000 miles on it not one problem with anything. So far combined gas mileage is 27 miles per gallon. Love it so far.
Bought 2013 SE Model love everything about it. I have 5,000 miles on it not one problem with anything. So far combined gas mileage is 27 miles per gallon. Love it so far.
Comfort
Performance
Exterior Styling
Interior Design
Value for the Money
Reliability

Purchased a used car

Uses car for Commuting

Does recommend this car

4 out of 4 people found this review helpful. Did you?

Nice car - Sync has been an issue

by from Fort Collins, CO on September 27, 2012

Love the car except for two things (Have had it for about five weeks) It's the Titanium model. Gas mileage around town so far only about 18 mpg. The Ford Sync locked up the first week. Reset by the de...
Love the car except for two things (Have had it for about five weeks) It's the Titanium model. Gas mileage around town so far only about 18 mpg. The Ford Sync locked up the first week. Reset by the dealer - lost all my settings and had to reprogram everything. Should be an easy way to reset and a way to store your settings on a SD card. Also had the car enter Transport Mode - dealer didn't know what to do. Searched on the internet and a bizarre sequence of brakes and hazard lights unlocked it.
Comfort
Performance
Exterior Styling
Interior Design
Value for the Money
Reliability

Purchased a used car

Uses car for Just getting around

Does recommend this car

3 out of 3 people found this review helpful. Did you?
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