I came to Mike Bass Ford looking for a car. I came inside and asked did I need help with anything. Sam Ute was able to get me financed and got the vehicle I wanted. Sam communicated with me, and we set up a time for me to pick up my car. If anyone is looking for a new or used car, go over to Mike Bass Ford in Sheffield Village Ohio
Mike Bass Ford was recommended to me by several family members and friends. After my great experience with Mike Bass Ford, I was able to understand why so many people I know recommended taking my car to this service center. Before taking my car into Mike Bass Ford, I had taken my car in many times for service to a different dealership and had to call the dealership after several days to receive any updates. I dropped my car off to Mike Bass Ford on a Tuesday evening and was pleasantly surprised when I received a call the next morning from Jon to discuss the findings. Jon was very friendly and professional from our very first conversation. He discussed and explained the plan to me and made it a point to make sure I had a complete understanding. Jon took the time to make sure I felt comfortable with the plan. After talking with Jon I immediately felt confident that I had made the right choice by choosing Mike Bass Ford. Jon made it a point to make sure he provided me with any updates on the service. As a I mentioned before, I have had unsatisfactory experiences with a different dealership, even to the point where I was uncertain if I would ever buy a ford vehicle in the future. But Jon made for a GREAT experience. He was professional, friendly and very caring. He went above and beyond to make sure that that I was satisfied with the service I had received. Jon is a true asset to his company. Prior to taking my car in for service to Mike Bass Ford I had decided that in the future I would not purchase another Ford vehicle due to bad experiences at other dealerships but after my wonderful experience at Mike Bass Ford, due to Jon’s professionalism and caring personality, I will return to Mike Bass Ford for any service and also feel confident purchasing another Ford vehicle in the future.
My husband and I have relocated to the Columbus area, but I plan all my maintenance on my vehicles around when I am visiting my parents back in Sheffield. Kevin Nail and Glenn Lyons are who I always request when I need work done. They do an awesome job every time!!
I had a good experience. They we’re cognizant of my time and the long distance I drove in a storm to have service done on my car. They fixed all of the items I requested and gave me recommendations on items that might need my attention in the future. I appreciate the work they did to keep my car running even at 256,000 miles and 15 years later.
Great speedy service. All employees were pleasant and helpful. Have had dealings with Tester Ford for many years and have never been disappointed. Will visit Tester Ford when I need to lease another vehicle.
I bought a used ford escape. I could not be more happy with mu purchase. Every one was friendly and professional. I had another key ordered and called me when it came in and was out of service within a half hour. The only bad thing I could say is that when I left I was in a hurry, and my gas tank was empty. I only had 30 miles until E. Other than that was great!
I cannot speak highly enough for the attitudes, quality, and experience that my wife and I received at Michael Ray. The car was exactly how the pictures showed it to be, they were generous with letting us drive it around for as long as we wanted, and gave us a very generous trade-in credit for our car. We didn't know if we'd be buying a car that day, but we were thrilled to drive one of their vehicles home. We expressed concerns about one small issue with the car at time of purchase and they happily sent us over to a local mechanic's store to resolve the issue as part of the purchase price. That company was equally as professional and skilled and the whole experience made us feel like we were well taken care of. I would 100% recommend this company to my friends whenever they are in the market for a used vehicle. It's been....3? 4? weeks now since purchase, my wife loves driving it, and it hasn't spontaneously blown up or fallen apart on the road or made me think for one minute that the car is anything less than a stable and comfortable vehicle. Erin and I are very satisfied! Thanks Art!
Received excellent care during my first visit at Liberty Ford in Brunswick. Craig johnson was very proffessional and took his time answering my questions and the entire staff was friendly. my car is back to normal and i feel comfortable and confident recommending them if you are considering them for your next repair.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
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