I took my car to Kelly Ford for service today. Oil change, tire rotation etc. Brian and his staff took care of it very efficiently. He explained everything and made sure I was informed of the progress. I will definitely be returning to service my vehicle.
This car is fun to drive and responsive.
by NCgirl from Reidsville NC
December 22, 2018
I love my 2016 Escape. It's just the right size for my needs. It's has good looks and is comfortable to drive. The interior controls are within easy reach and easy to use. I love the navigation system and it is easy to use. I'm very pleased with this great SUV. I trade in my sport sedan because my old joints did not allow me to slip easily into it. My Escape allows me the ability to slide right in.
Our family just had the best time buying a Ford F-150 Lariat and I wanted to make sure I gave credit where credit was due.
(1) Wonderfully Communicative - Jason Lehner, the delearship manager, was amazing. Since we know little about cars but wanted to venture into truck ownership, we turned to a relative who is 1000s of miles away for help. This didn’t phase Jason at all. He answered every text, email and call with care and worked effortlessly with someone he never met in person. My relative is a bit of a hard cookie to crack so we were all impressed at how Jason was able to navigate the rapid fire questions and concerns.
(2) Stellar Price - We did approach other dealers but Waterford Ford simply offered the best price for our custom order. We feel like we walked away with an fantastic price for a brand new 2018 custom Lariat order.
(3) Straight Shooter - Jason never tried to sell us something for the sake of selling. We didn’t feel overwhelmed with the options or that we were making a mistake by not buying an additional feature. He was polite, listened and ensured we were comfortable with the order BUT we never felt pressured to take on more.
The best part was when we finally went in the sign papers! Michael O'Brien, the manager emeritus, saw that I had kids in tow and offered to have the car sent to our home since we couldn’t bring it back on the same day. It made my life so much easier! Seriously. That small gesture made my year. And now I have a gorgeous new ride.
Most reliable and comfortable car Ive ever driven
by Hannah k from Fort Worth TX
January 8, 2019
This vehicle is perfect for a small family. I’ve never had a major problem with mine since I bought it. Only small mainrenance problems like tail light being out. This car is really comfortable and has all the new features I was wanting. It’s perfect!
Walked in to look at available pre owned vehicles. Sean Good was very professional and helped us get a great deal on a vehicle that we loved. Sean made the process very smooth and easy to understand. Great experience, will never buy a car anywhere else.
This is the sturdiest, well built car I've had.
by 123badback from Riverview, FL
January 7, 2019
This SUV is great. Super lumbar. Drives great. Doors are very heavy so I feel very safe. Well built. No problems. Handles well on highway.
Kevin made magic happen for me with an APR, monthly payments and more. Now I???m in a much more reliable stylish safe vehicle and couldn???t be happier.
Cute Future Family Car
by steph mcd from baltimore, md
December 19, 2018
This car was purchased with a future family in mind. It is very roomy and has a large back trunk area. I regularly drive to and from New Jersey and the seats are very comfortable. I used to get back aches about halfway into the trip but I don't even notice any aches with this car. I love the foot-activated lift gate.. great for loading and unloading groceries! I've been getting pretty decent gas mileage for an SUV (24.6 mpg). I'm happy with this car and I'm sure I'll have years of safe & enjoyable driving!
Paul dicarlo was great. He was there start to finish and made me feel very comfortable buying a car . This was my first time and he made it very easy. He also stuck by me through my difficult financing options. Paul is a great asset to your company. I dont even remember the name of who helped me after.
by Bradleyd8 from Rochester, MI
December 18, 2018
This is an overall great car. It is very comfortable and has plenty of storage space for the size of the car. I would definitely recommend it to anyone.
Excellent experience I have very bad credit and was in need of a car Rachel the online sales rep was very helpful and arnesto the finance manager worked incredibly hard to get me into a nice car with low mileage never had such a great experience at a dealership ever will definitely be going back next time I need a car
I like my ford escape
by KWB from Pgh,Pa.
December 17, 2018
There's nothing like a new car after 18 yrs in an old buick lesabre.It was time for a change and the Escape caught my eye when we were on the lot.I'm happy!
Great people to do business Just like they say See it Love it Drive it home. Just what I did, love my new car thanks guy God bless
Absolutely LOVE this vehicle!!!!!!!!
by Out2Lunch from Southfield , Mi
December 13, 2018
Superb gas mileage, plenty of room, easy access to controls. Heated seats , a backup camera, and ability to make a call simply by pressing a button an the steering wheel and speaking. Also this car will call 9-1-1 if a significant accident is detected (I think if the air bags deploy)
My wife and I are rebuilding our credit which can be intimidating when making a big purchase for obvious reasons. Kevin Kincman at the Dracut MA Modern Auto location not only found be the perfect car for our situation quickly but he found me a car I absolutely love and I'll be proud to drive for a long time. Kevin's service was far and above the best we've ever received. I'll never go to a different dealership this place has great vehicles! Kevin certainly knows what he is doing and adds a down to earth human side to the car buying business which made us feel right at home in the right hands. Anyone in the market for a new vehicle should 100% go to Modern Auto and ask for Kevin Kincman
Kevin went above and beyond to exceed my expectations.
by Rstefanczak from DealerRater.com
November 9, 2018
Kevin worked very hard on my behalf with the banks to ensure I had a reasonable payment that I could afford. Instead of trying to get me to buy a less expensive car he worked with me to make sure I got the car I wanted at a fair price and that I could afford it. It's not too common in today's world to have people looking out for your best interest. Kevin is definitely someone you can count on to do what's right for you.
This by far has been one of the best experiences buying a car. My sales person Chuck Jones was awesome. He took the time to explain everything to me and went over the explorer so I fully understood the options in it.
Driving in comfort without the price
by Mel from Dallas, Tx
January 9, 2019
This car is great. Drives well, handles well, quiet cabin. 3 stars for interior design as I have the titanium trim level and am not a huge fan of the shiny plastic portion of the dash, would have liked it more matte.
Gervais service has always been a great experience
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