2016 Ford Escape for Sale in Watertown, MA

Our family just had the best time buying a Ford F-150 Lariat and I wanted to make sure I gave credit where credit was due. (1) Wonderfully Communicative - Jason Lehner, the delearship manager, was amazing. Since we know little about cars but wanted to venture into truck ownership, we turned to a relative who is 1000s of miles away for help. This didn’t phase Jason at all. He answered every text, email and call with care and worked effortlessly with someone he never met in person. My relative is a bit of a hard cookie to crack so we were all impressed at how Jason was able to navigate the rapid fire questions and concerns. (2) Stellar Price - We did approach other dealers but Waterford Ford simply offered the best price for our custom order. We feel like we walked away with an fantastic price for a brand new 2018 custom Lariat order. (3) Straight Shooter - Jason never tried to sell us something for the sake of selling. We didn’t feel overwhelmed with the options or that we were making a mistake by not buying an additional feature. He was polite, listened and ensured we were comfortable with the order BUT we never felt pressured to take on more. The best part was when we finally went in the sign papers! Michael O'Brien, the manager emeritus, saw that I had kids in tow and offered to have the car sent to our home since we couldn’t bring it back on the same day. It made my life so much easier! Seriously. That small gesture made my year. And now I have a gorgeous new ride.

Great service from Lee Diamond. It felt like a nice place to do business.

Walked in to look at available pre owned vehicles. Sean Good was very professional and helped us get a great deal on a vehicle that we loved. Sean made the process very smooth and easy to understand. Great experience, will never buy a car anywhere else.

Paul dicarlo was great. He was there start to finish and made me feel very comfortable buying a car . This was my first time and he made it very easy. He also stuck by me through my difficult financing options. Paul is a great asset to your company. I dont even remember the name of who helped me after.

I took my car to Kelly Ford for service today. Oil change, tire rotation etc. Brian and his staff took care of it very efficiently. He explained everything and made sure I was informed of the progress. I will definitely be returning to service my vehicle.

We were in and out in a very timely manor. In the past have been in dealerships for hours . They respect my time as being important.

Appreciated working with Marcus. He was helpful and didn't put pressure, helped me find best option within my monthly budget constraints, was responsive and genuine.

Charlie answered emails, made time to answer questions. Researched options and had a good understanding of what I was looking for to fit my choices and main objective for the purchase.

Allan was great! Great customer service skills, answered all of my questions and kept me in the loop throughout the process. Made the car buying experience less stressful. Thank you!

One of the best purchasing experiences I???ve ever had at a dealership! Harlan was an amazing sales person it was a pleasure doing business.

This by far has been one of the best experiences buying a car. My sales person Chuck Jones was awesome. He took the time to explain everything to me and went over the explorer so I fully understood the options in it.

Warranty service performed quickly, great service personnel. Arrived without appt,bcar taken right in, provided shuttle service to work, car ready as promised, repair completed. Good follow up

Work was done well, Glad to have my truck back Thanks Bill for taking the time to look at new

Kevin made magic happen for me with an APR, monthly payments and more. Now I???m in a much more reliable stylish safe vehicle and couldn???t be happier.

Excellent experience I have very bad credit and was in need of a car Rachel the online sales rep was very helpful and arnesto the finance manager worked incredibly hard to get me into a nice car with low mileage never had such a great experience at a dealership ever will definitely be going back next time I need a car

Great people to do business Just like they say See it Love it Drive it home. Just what I did, love my new car thanks guy God bless

My wife and I are rebuilding our credit which can be intimidating when making a big purchase for obvious reasons. Kevin Kincman at the Dracut MA Modern Auto location not only found be the perfect car for our situation quickly but he found me a car I absolutely love and I'll be proud to drive for a long time. Kevin's service was far and above the best we've ever received. I'll never go to a different dealership this place has great vehicles! Kevin certainly knows what he is doing and adds a down to earth human side to the car buying business which made us feel right at home in the right hands. Anyone in the market for a new vehicle should 100% go to Modern Auto and ask for Kevin Kincman

Kevin worked very hard on my behalf with the banks to ensure I had a reasonable payment that I could afford. Instead of trying to get me to buy a less expensive car he worked with me to make sure I got the car I wanted at a fair price and that I could afford it. It's not too common in today's world to have people looking out for your best interest. Kevin is definitely someone you can count on to do what's right for you.

Great Family run business. Awesome selection of pre-owned vehicles. All very clean they look new! Staff is courteous and very friendly. Highly recommend if your looking for a new automobile.

I just bought my 4th car from the Imperial Group. Although I purchased a 2018 Chevrolet Trax, I insisted on having Dave Bertulli from the Ford side as my salesman. Dave has sold me 3 of the 4 cars I've bought from Imperial over the last 8 years and I wouldn't work with anyone else. He has the rare trait in car sales of being honest with you about what he can and can't do for you, he won't tell you what you want to hear to get your money, he would rather build an honest relationship so you will go back to see him time and time again, as well as sending your friends and family to him.