Awesome! I love Tony Tepper, hes an amazing guy!!
December 3, 2018
Awesome! I came in for a problem with my 2015 Ford Focus, done with the transmission issues and ready to get out of the Focus as soon as possible. Talked to Jim in service, not able to do much except keep fixing the same parts over and over again, until my warranty would run out. Appreciated Jim and his honesty with the transmission issue but still ready to get rid of the Focus. Talked to Tony and was able to come to an understanding that I no longer wanted to deal with the payments or the issues I was having with my Focus. He completely understood where I was coming from and wanted to do right by me. He began looking into vehicles that would be around the same amount as the Focus in a lease. When purchasing my Focus I was completely against the idea of leasing a vehicle. But this time I knew I needed to have a car that was going to be reliable and I felt great about my decision to lease with Brondes Ford. I really hope that this time I will have a better experience than the first time. I am very understanding when it comes to vehicles and maintenance but I was very upset finding out that my 2015 Ford Focus has issues and I am hopeful in the 2018 Ford Escape. I want to tell Tony Tepper that I appreciate his help whenever I come to him with any issues I have, hes extremely helpful and he has a great attitude toward me when I come in furious and frustrated beyond words. I apologize also if I was rude in any way but the Focus issues had me a little angry. Thank you Tony, Liz and Beth for all of your support and help with the matter of switching me from a terrible situation and vehicle to an amazing experience and vehicle!