Used 2018 Ford Escape for sale in Concord, CA

All of the employees greeted me with a smile. The Service Rep was knowledgeable, informed me of what was to be done; made recommendations and backed them up with visuals, how often they should be done and why; reminded me I may want the car wash that I usually ask for. He made sure I received the report from the service technician and what he recommended in a timely manner so that I could make a decision for or against.

A pleasure to drive has all the bells and whistles you could possibly want . Size is very comfortable and area behind seats is large for many items

Adriana was fantastic and made the car buying experience enjoyable. This place has a great inventory of quality cars. The finance team played no games and went the extra mile to better the loan I walked in with. Look no further when shopping for a quality car.

The vehicle looks very well designed. It rides nice on our mile long dirt driveway. Easy to drive and real comfortable, with great visibility all around outside.

I went to the service department today to have a battery replaced in my Lincoln . Steven waited on me and he is amazing . He's a really professional. This kind of service is why keeping coming back ! Thanks

this car was in good condition and met the qualifications i had for a trade in. after mistakes with a recent trade, i examined it carefully and found it to be what i wanted.

We had a great experience. Bill Brandt Ford had the best prices compared to the Bay Area dealers for the same vehicles with about the same mileage. Marc was very easy to work with. We would definitely recommend Bill Brandt Ford.

Doesn't compare to my former larger sport utility vehicle, I miss the room. Don't like the auto shut-off engine...that is annoying but I wasn't told about that until after I bought it.

I bought a 2019 Ford Ranger from Chris. He was the best. He was friendly, and very helpful. He took care of everything and made sure I was taken care of (ie: water, coffee, etc). He kept me informed during the buying process and was very professional.

Used a lot of words like transparent, and world class service, but took forever to finally come out and and say the list price plus tax and licenses and fees is the final price on all their used cars. So no haggling. How was I to know that if it’s not disclosed right up front. I understand after they explained to me it’s their way of fighting back against the poor reputation of used car salespeople. The price is the price sir. Caught me by surprise. In my past experience no one in their right mind would offer the asking price at a used car dealer. Not aware of the situation I researched the vehicle and offered 10 percent below their out the door list price. i was promptly and politely told there was no negotiation on price. The difference was only $1,100 but I was soured to the purchase having first set my maximum price and made my offer expecting, like many times before, to have the dealer meet my offer and come back with a price somewhere in the middle ground. It was a disconcerting experience. More so because I wanted this old car for nostalgic reasons. Nonetheless, I passed buying at the full list price plus tax, license and fees feeling discombobulated. It’s three weeks now since the car first went up for sale there and I can’t help wonder if my pricing wasn’t more accurate than their without room for negotiation pricing? It is after all their car and they will sell it for whatever price they deem appropriate. Sadly, not to me.

Found my car on the app Cars.com and then from there I contacted the dealer and within the hour they reached out to me and set up a day to test drive. The people that work there are easy to talk to and very transparent! Ended up with the car I wanted within a few hours! No hassle and like I previously stated very transparent. If you are a young buyer they will give you the respect that you deserve and don't try to ”strong-arm” you

Billy is amazing he always takes care of me and gives me the best service

It was a great experience on the internet shopping for a new and used car . People were friendly and I got a response over the phone with in 48 hours

The car has comfortable seats. Plenty of leg room too. Backup camera has come in handy more than once. It handles well through mud and snow. Reliable in any weather situation.

I could not operate the passenger side window of my 2014 Subaru Forester. I brought my car in, and to my surprise, the advisor came out and showed me how to do it correctly right on the spot. I was very happy with his service.

Simon he always take care my truck for me, he is excellent.

EVERY THING WENT GREAT AND I LOOK FORWARD TO MY NEXT SERVICE VISIT.

I worked with Tim from Bill Brandt Ford In regards to a F-250. Tim was very pleasant, professional and not at all high pressure. Although the dealership is over an hour away from my home, when the time is right to buy, I will be going back to see Tim at Bill Brandt Ford. Excellent job!