Used 2020 Ford Escape for Sale in Belleville, IL

Jeff did a fantastic job. I loved that he didn't in any way try to pressure me into the sale. Definitely one of the best car buying experiences I've ever had.

My husband told me about Carvana from a commercial ad he heard/saw. I laughed about it and said 'yah right, there's gotta be a hitch somewhere'. A few weeks later, he brought up Carvana again....curious, I decided to check it out online. The key words there was 'check it out'. I ended up buying a vehicle a couple hours later. Yeup, it was just like that. No hassle, no hidden costs or agendas. So after reviewing everything on the site, I started looking at minivans....I started falling in love with minivans....I started buying minivans....all through carvana. Once I locked in the one I wanted, I went through the credit process, documentation process, and pick up date (I chose pick up - because at this point, I still felt a little 'leary' about the whole deal'. It was so simple, and so honest, and so real. Over the course of the next 24 hours, all my submitted documents were approved and we just had two days to go to pick up the new mininvan. When we got to the store, it's not like a dealership with a lot, but it had three beautiful, well lit, very clean, showroom like bays that your vehicle is sitting in for your to do a complete inspection of it. It was very classy. Please note, our particular location does not have the car vending machine just yet. After passing our over check, I hopped in the car and drove it 65 miles home. She ran like a charm and I knew I had 7 days to decide if I wanted to keep her not. At day 3, although I loved her, she didn't have all the bells and whistles I truly wanted so that evening, I was back on the Carvana site, shopping for a replacement minivan....it's so easy to do when it gives you results based on your financial settings....I found the new 'her' a few hours later. I ordered her up and made the quick call explaining I was swapping and chose to have the vehicle delivered instead of going there to save time. The whole swap process took 2 days...they pulled up right to my house with my next new minivan. In my eyes, she was perfect, but I found a flaw before she was even off the truck. There was a huge bolt in the back tire. I was so disappointed. But Carvana took care of that so amazingly over the top.....they still brought her off the truck so I can check out the interior, test drive it, etc. We found a few more things that we felt should be fixed...minor things. Carvana took note of the items, and took the vehicle back on the truck but promised me (because I really wanted her that day) they would bring her back with a new tire....they kept their promise, three hours later she was back with a brand new tire, not one, but TWO brand new back tires. And they put an extra Carvana cup in the car for me. They swapped the minivans and off the old one went and there I sat with the new one. Smile ear to ear. I worked with Carvana on 6 items that we believed needed repair before committing to keep the vehicle. Carvana went above and beyond. I got an estimate for the repairs at a local shop, Carvana approved it, and within a few weeks, all repairs were completed through Carvana and I have the perfect vehicle, no hassle, no hidden agendas. And every person I dealt with on the phone or in person were ABSOLUTELY AMAZING, FRIENDLY, HELPFUL, AND JUST THE BEST!! My Carvana experience was the absolute best. I will never go back to buying a car the old 'car dealership' way. And ironically, we had bought our other vehicle from a dealership just 3 months before being introduced to Carvana. I will give one warning about buying a vehicle through Carvana this way....it can be addicting..lol :-) Yes, I still shop Carvana cars every now and then....I don't even need a car, I just love seeing what Carvana has because it was sooo simple :-) Thank you Carvana for a trememdously wonderful experience.

Kenny Ladd in the Service department is just wonderful! Helpful and friendly. Definitely going back for future services!!!!

Customer service was very friendly and quick to respond. The trade value they quoted me was too low for us to come to a deal.

I live about 380 miles from This dealership and was very hesitant to make the drive on the off chance the truck was everything I’d hoped for. Allen Wilson took care of me every way possible and made the car buying process easy and painless as humanly possible. If you are out of town and need someone to walk you through the process over the phone Allen is your man. Couldn’t be happier with my new truck

My experience was great. The Service Advisor and very thorough, and alerted me to other issues that I wasn't aware of. In addition to the Emissions Inspection, the Sales Advisor advised me that one of my tires was in the yellow zone and that I also needed an Oil Change. As I am always short on time...I appreciate the Sales Advisors alerting me, while there in the Shop, so that I could handle/resolve multiple issues during one visit.

Everyone is totally professional, friendly and simply a joy to do business with! We won't take our vehicles anywhere else!

Buying a car is stressful even if you have a lot of experience. Historically, it has been time consuming, emotionally taxing and most of us go into a dealership with far less knowledge than we ought for a purchase of the magnitude of a car. Salespeople have (understandable) pressures to move inventory and even the most fair-minded is looking to get the highest price they can get away with. It is harrowing at best. With my experience with Carvana, all of these stresses were eliminated. I browsed inventory as widely or narrowly as I wanted, for as long as I needed. I could dictate pricing ranges that were suitable for me. The car I received was *exactly* the car I examined online, right down to some inconsequential bumper scuffs. Beyond this, and *absolutely unlike* any other online business, I could speak to a *real human being* within a few minutes of calling (I had six or seven conversations with Carvana agents over the 3 1/2 weeks from car selection to car receipt). They either had the answers at hand, or researched them and replied promptly with a follow up call. Delivery coordination and drop off (and test drive) were *painless no pressure* experiences???all preparatory contract paperwork was prepared in advance leaving only title transfer stuff to take care of. It took 45 minutes, tops. (I transacted entirely in cash, so I cannot speak to the process when there is financing.) Honestly, the biggest delay was on *my* end getting the insurance transferred (having to wait on hold with my insurance company for 15 minutes). The car was 100% was described???absolutely no surprises. The images on the web site for my car were not stock images. What I saw was what I got. Naturally, it was clean, filled up with a full tank, with new tires and the whole nine yards. Even got a ???free??? Carvana reusable coffee cup and key chain. Nice touch. The part that I found the most extraordinary was the 7-day money-back guarantee, which pretty much covers a change of mind unless you get into an accident or drive it a ton (over 400 miles, and even then, they???ll take it back after a modest per-mile-over-400 charge). All in all, I was dreading buying a car (and selling my used one) and Carvana made it pleasurable. I am absolutely recommending them to all of my friends and coworkers and I hope (as a relatively new company) they keep up the excellent work.

Matt Vallee was very knowledgeable, courteous, and efficient. He didn't seem to mind some of the dumb questions I had. We drove several cars around the lot before making a final selection. The whole process went smoothly. Matt was kind enough to help me clean out my trade in since I wasn't really prepared to turn it in. Mike in financing was also very knowledgeable and courteous. However, he had to apologize several times for the length of time it took to get the financing completed. My FICA score was 850. I don't know why the financing took so long. I arrived at the dealer about 3:00 PM and had my car selected and priced by 4:00 PM or so. I didn't get to leave until almost 7:00 PM. Three hours for financing seems way too long. Something needs to be done about the time it took for financing. I am enjoying my new 2018 Chevy Cruze in what I describe as Cardinal Red! I learn new things about it every day!

I drove from Nashville, TN for a vehicle I found online. It was as advertised, and though it was a used vehicle it was clean, waxed, and felt like new. I was driveing it home in short order. I contacted several Ford dealers online over the past few months. Most ignored my request for information but still expected me to show up and make a purchase. I drove 3 hrs each way recently for a car that would have gone home with me if they had bothered to clean the interior. Allen is truly a gentleman and cares about people and customers. Thanks.

Yes, where do I start. Do I start with this being the best car buying experience I've ever had? That would be too obvious. But it would be the absolute honest truth. I think that everyone is so used to going to the dealership. Being there for 8 hours (you should get paid for being there you're there so long). Sales people trying to up-sell you on every little thing that you didn't ask for. Just an all around miserable experience. Then you go to carvana.com. You put in exactly what you're looking for. Exactly what you want to pay and presto you have a wonderful car. I believe it took me 45 minutes to do this entire transaction. From first going on the site and finding my 2016 Chervolet Equinox (maybe 15 minutes). To uploading my paperwork (5 minutes). To being approved (5 minutes). To having the car delivered, taking a test drive and signing the papers (20 minutes). It was the best transactions I've done since finding my husband. I've told everyone I know about this. We've watched videos of other people getting their cars. Too funny. Thank you Carvana for this wonderful experience. Can't wait to get my Husband a car now.

I could not believe how easy - and fast - buying a car could be. I decided a used car was for me, so I started looking online and at local dealerships. All I can say is that that experience was enough to put me off the whole process. Dealer add-ons. Limited or no warranty. ???What are you willing to pay???? Enough!!! I saw an ad online for Carvana, which I had never heard of, and thought ???what the heck.??? Such a great find! From the quick and easy search, to no haggle pricing, to easy payment (I was able to pay cash online, but they also offer financing), to a no-risk 7-day return policy AND an additional 100-day warranty on top of that! There was nothing to lose. It took only a few days for delivery - to my home! - and the paperwork was handled in about 5 minutes. They even had a notary show up! They handle the registration, too - no waiting in line at DMV. Bottom line: I love the car, I got it at a good price, and it could not have been easier. Actually, it???s scary how easy it was. I have to stop myself from looking more on he Carvana website, lol.

Went in for an oil change. They couldn't have been any friendlier. Went to waiting area until my ride would arrive. Wi-if was available, free bottled water, TV, coffee, and vending machines. Salesman (Larry) was very friendly as I looked at a few showroom cars. Surprisingly, they called me that my car was done before my ride arrived! Not only was it finished, but they had washed it, too! When I went to pay - they told me about their 4 X Oil Change Special - it was barely any costlier than 1 oil change!

Took my 2002 Prowler in for repairs and these guys are the best, because my car is out of date they tried every avenue they could to find my part that no longer existed. I needed this to pass inspection so they wrote me out a form to get the state to understand my problem and got me a deferment.

Rick and Courtney in the service department are GREAT. Very helpful, willing to bring the mechanics out to explain in detail what was found, options, and recommendations. Saturday service hours really help.

Started the morning out looking for an New Equinox or Escape. After our first encounter with a salesman that, wasn't interested in selling a car, We went across the street to Federico, and met a gentleman named Larry Burch. He had the warmest smile and friendliest personality! He is a very personable man and made us feel comfortable from the beginning of our visit. I really had my heart set on the other mentioned vehicles and wasn't really interested in looking for any other car. With no pressure what so ever , and after an hour of looking around the lot, showing us car after car, Larry showed us a Cherokee. I wasn't impressed at first, took it for a drive, and I can say that, I AM NOW THE PROUD OWNER OF A 2016 JEEP CHEROKEE!! GO SEE LARRY AT FEDERICO!!! GREAT SALESMAN and GREAT PURCHASE!! MERRY CHRISTMAS LARRY !! (THE LARRY WRIGHT FAMILY!)

Today I went into Federico to test drive a few SUV's not expecting anything, the sales rep that I worked with was Sheryl McCormick she was great, no pressure to buy, to write any numbers down, answered my questions fully. I left told her I would bring my car back to find out what it was worth, she(Sheryl McCormick) greeted my parents and me again, they test drove my car and did the numbers and I never felt pressured to commit to anything. I did leave Federico's with a brand new 2017 Jeep Renegade and I was very pleased of the service of everyone that I dealt with. There are some things we didn't get to tonight because it was closing and Sheryl McCormick is to me, going beyond her duties to have everything else ready for me in the morning.

Michael Kufskie of Bommarito Ford 675 Dunn Road Hazelwood,Mo 63042 #(314) 731-1222 Provided exceptional customer service from start to finish. He knew the 2013 Ford F-150 Model well and it's features. After the truck was purchased he helped me program the keypad on door quickly with own personal code ,and worked to pair Cellphone through Bluetooth. Michael Kufskie was able to help get my purchase price request! Best Car salesman ,and buying experience to date in my lifetime. Id never generally fill something like this out but great job to Michael Kufskie!!!!!!!

For the price you can t beat this SUV. Practical, economical, inexpensive. Hood looking. Lots of power equipment and convincence items. I have two. Both awd.