Great customer service to everyone, not just me!
November 5, 2018
When I went in for a routine oil change, I was not expecting to have to get my wheels aligned or for that matter, buy two used tires. Jonathan ( I think that's how his name is spelled) was extremely nice and delicate when he broke the news to me that my tires were below state inspection level. Although that fact was not a surprise, it's never fun when you're a grad student who has to spend money that you weren't expecting to spend that day, much less on tires. At one point, I think I was tearing up and instead of shrugging me off and walking away, Jonathan was kind enough to give me a second to get myself together, let me ask what my options were, and we discussed what needed to happen so I could be safe in my car.
I have two new (used) tires, my alignment has made for a much less shaky ride, and my gas mileage is much better than the 35 mpg's I was getting before. I would recommend Asheville Lincoln Ford to anyone and I will be going back! Thanks for making me feel like it wasn't the end of the world!