I tried for three and a half weeks to purchase a vehicle from Brandon Ford to absolutely NO avail. The finance manager there said since I had no credit, I would need a huge down payment or a co-signer. Neither which I had. I saw a vehicle on the website of Jarrett Scott Ford of Plant City and rode out there on St Patty's Day. The finance manager at Jarrett Scott Ford also told me I had no credit. Here is the HUGE difference in the two dealerships though....the manager at Jarrett Scott Ford actually took the time to go the extra step and personally called Ford credit and spoke with them directly. I have been at the same job for 28 years, paid off a furniture loan in less than one year and a couple other small things going in my favor. Next thing I know, they came out and said not only did I get the loan on my signature, but I also got the exact vehicle I wanted! I will ALWAYS recommend Jarrett Scott Ford of Plant City and Mike Shelburn who was my wonderful salesman. No pressure buying and they go that extra step for their customers! Great job to the entire team and a huge THANK YOU!!! I am still smiling while driving my 2013 Ford Edge SEL that I have lovingly dubbed "My Black Beauty". <3
I made an appointment for service (oil change & tire rotation) for 11:30 a.m. on a Tuesday, and because I cannot be away from my business for very long, I also arranged a shuttle to take me back to my office.
When I arrived, I was immediately greeted by both a service associate who verified my appointment and checked in my vehicle, and then escorted to my service adviser, Jeff.
As Jeff was preparing my service order, I mentioned that I had arranged for the shuttle. He indicated that the shuttle was just loading and getting ready to leave, however, there was no car ahead of my Mustang and the service should take no more than 45 minutes. I chose to stay and wait, as it would have taken much longer to go and come back with the shuttle.
I made myself comfortable in the waiting area, which was not very crowded, was clean and even had coffee and snacks available.
I wasn't expecting my car to be ready so soon! 35 minutes after I sat down, checked my email and made a couple of phone calls, Jeff came back to tell me that my car was ready.
As I was checking-out, I asked Jeff if they offered a car wash or detailing service. He mentioned the price of the detailing, but also stated that they give a free car wash with the oil change (OK, "The Works" package, which I received), however I should allow another 45 minutes. I'll do it next time.
Short of not having to leave my office to have my car serviced, I couldn't be happier. I highly recommend Ferman Ford's service, based upon this experience.
I bought my 2015 Mazda CX-5 from here. Now the sales guy (I can't even remember his name) I had was worthless, but that didn't matter because I has a broker that found my car, handled all the bull that comes with the car buying experience. Once I got past that, I got a great buy! I bought the car with some body damage the dealership said they would fix. Once I got to the "behind the scenes" crew I was handled like royalty!! From the body shop to the service department and even the car rental. Special thanks to David and Kristina. I've had the car for a year now. Before my Mazda, I would never take my car to the dealer for anything. These guy changed my outlook on Dealers. They are now the only ones that ever touch my car and they handle it with great care, as well as means my family. I'm just blown away by this team!!
I had 2 parts in my car that were recalled - they took care of it along with a $36 or $38 dollar oil change when most places I've been to have charged me $60-$74 dollars. The recalled parts were free and they set me up in a rental car free of charge for 2 days. They also gave me an estimate on other preventative maintenance needed for a long lasting vehicle, the quote was far less expensive than I imagined. I will go back to them again for all of my vehicle needs.
I purchased my 2014 Ford Fusion from this dealership and I received a fantastic, honest and transparent deal. Since then, I go to Ferman Ford for any of my major service needs (of which there have been few). This time I took it in to change my brake pads, something that was brought to my attention when I was having an oil change at a tire place (a mistake I will never make again). Ferman charged me $205 dollars less than this discount place. I waited for my service to be completed, which is was in record time, comfortably from the wait room equipped with free beverages. Cameron, my repair associate was amazing and I have had zero issues. I want to thank Ferman for their amazing service and sales people.
It's the first time a dealership has ever behaved this way!!
All I had done was an oil & filter change as well as a complete check over. I booked the appointment online, 2 days before the event.
Met Dennis, a new service advisor. He was very nice. Did a complete walk around the car at 7:45a.m.
What's the big deal about that? I'll tell you - few places do that anymore. The car was scheduled for 8am service as that is when the techs begin their day. I asked "how long????" he said "one hour". That was acceptable because I've sat at other Ford dealers for 2 - 2.5 hours waiting for the same service.
Dennis did not let me down! I had the car back before 9am.
He also did another walk around with me.
This was the best basic service experience I've ever had with a dealership. I hope this wasn't a fluke!
I will be back for all my other Ford needs due to this experience.
I went to Inskeep with the intent on just trying out a vehicle and ended up buying the 2016 Edge Titanium. I researched their inventory on-line and had an idea of what I wanted. After looking around in the parking lot (I appreciated having the opportunity to look around before being hounded by a salesman!), I went inside and was quickly met by Tom. I told him what I was interested in and he got the keys and brought it up to the overhang so I could look at it without getting wet in the drizzle. He was very professional and informative, answering the questions I had and pointing out additional features, then went with me take it for a drive. When I told him I wanted to discuss it with my husband, he didn't hesitate to offer to let me drive it home so my husband and I could look it over and drive it more. I loved the comfort of the seats the minute I sat in them, and all of the features met or exceeded my needs. During the finalization of the sale, Tom got me a bag to put my belongings in from my trade-in, programmed our cell phones into the vehicle, and e-mailed me later to let me know I had left my sunglasses in my old car so I could get them back. Mark was very professional and friendly in completion of the paperwork and Patrick introduced himself to let us know that if we ever needed anything and Tom was not around, he would be happy to help us. All in all it was a very positive experience.
I came to friendly ford looking for a new truck and Megan Hems hopped in my truck and we drove around the lot looking at new trucks. We found the one i described to her and we test drove the snot out of it. I wasnt sure if i was 100% sure on getting a new truck seens how i had a 2013 F350 lariat ultimate 6.7L diesel, but wanted to get out of my "mortgage" payment. And after 8 days of Meg tolerating me not making my mind up, i finally decided to buy the truck at 5:30pm new years eve and i am a pround new owner of a brand new 2016 F150. Big thank you to Meg and all that shes done for me and Friendly Ford.
Great service and amazing facility from head to toe. The first time n my life I was able to buy a vehicle without needing to leave over price augments back and forth. It was the right price the first time! Not including the time on my test ride I was in and out with a new car in about an hour. No hidden paperwork, no hard sale pitches. They even dropped off my rental car for me! I highly recommend Wickstom’s it is the way a car buying experience should be!
Anderson Ford Lincoln Kia Mitsubishi of St. Joseph Review
Friendly, Courteous Staff
by bwilson1099 from DealerRater.com
November 5, 2018
4.2 (465 reviews)
I recently purchased an F150 from this location and was thrilled with my overall experience! My sales representative was Jeffrey Weidmaier. His customer service skills are very rare nowadays. His honesty and charisma has lead me to purchase two vehicles from him. We told him what vehicle we were looking for and went above and beyond to locate the right vehicle for our needs. He has followed up with me on both purchases to confirm that I was satisfied with my vehicles. I highly recommend him to anyone shopping for a vehicle. Benjamin McGary was the manager we spoke to during our visits. Customer service is definitely a culture at this entire dealership as he was extremely professional and sympathetic to our budget and needs. It's great to see a manager get involved with their staff and have face to face interactions with the customer. Sarah Sarvey was a very nice woman working at the desk in the main entrance of the building. We had our young children with us and she gave them both crayons, a coloring book and a balloon. This definitely kept the kids entertained and made the shopping experience much easier. She offered everyone popcorn and refreshments as well. Her service was also outstanding. Guy Johnson was our finance guy. He was very patient with us while we had our children in his office. We apologized for the children being noisy and he simply told us not to worry as had children the same age. He made us feel very comfortable and we appreciate that tremendously. He went into great detail about the warranties and made sure we understood exactly what we were purchasing. The owner of this dealership must be doing something right to keep such a great staff around. The camaraderie around the dealership is refreshing. Teamwork is obviously a top priority at this dealership. I look forward to working with these guys again and strongly recommend anyone in the area to swing buy for a great and reliable vehicle. I promise, you won't regret it!
Steve Rodger's -> It's no wonder this guy has the same name as Captain America, he is the best. We went to Galpin not knowing exactly what we wanted to purchase, but knew we needed a new vehicle... he showed us the awesome Lincoln's, Mazda's and then took us over to Ford... He spent a long time walking us through every question we had and took us around showing us the vehicles we were interested in. After such great customer service we walked away with our dream Truck! F150 STX 4x4 white Truck and it was all due to the awesome experience and attention Mr. Captain America aka Steve Rodgers gave us. He is the man. Would recommend seeing him any day. Thank you Steve and thank you Galpin!
Don Rohde is wonderful! Just bought my 7th vehicle from him.
by Melinda Jane Brown from DealerRater.com
November 5, 2018
4.8 (1512 reviews)
I went to Galpin Ford and Don Rohde. This will be the 7th vehicle I bought through him since 1989 (five sedans and two trucks). Back in September, I had first ordered a Fusion but it never materialized. But I really wanted a Taurus. I'm retired now and I really wanted a top-of-the-line car. Even though I go back and forth to L.A. several times a month (around 200 miles each way), I didn't really care about the MPG; I just wanted a higher-end car. When it was apparent that the factory was not going to get a Fusion to me (I am replacing a 2005 Five Hundred with 235,000 miles, also sold to me by Don), Don went looking for the Taurus I wanted (white exterior with tan leather interior). He was able to find one and I drove it off Galpin's lot on Nov. 25.
I had an issue with the battery in my 2016 Edge. It occurred just a few days before a scheduled service, and William did a terrific job of both solving the battery issue and squeezing in my service so I wouldn???t have to make a second trip back. Great customer service!
I spoke with my salesman Tony D. a couple days before I could make it to the dealership and he was very diligent about informing me of the vehicle status. After making my way to the dealership the buying process was quick and easy.
Tony and the rest of their team at Wickstrom are amazing individuals. They are by far my favorite dealership. They exude such great energy and sell you a car with honest intentions.
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