Used 2023 Ford Escape for sale near Hammond, IN

KIA of Willowbrook provided a simple process for purchasing our vehicle. Chris made the experience a positive one.

For those of you that don't like the over reliance on the computer dash for things like the AC.. Ford did not start doing that till mid 2023.. when looking at 2023 models, look carefully at the dashboard. some have a smaller computer screen and the 2 knobs and buttons that regulate the AC. those are the ones you want.. they also are $4-5K cheaper than the models that have the larger screens and no physical AC buttons so win-win.

Thanks Alvin for doing a awesome job with my son on his first purchase of a car you have great patience and communication 💙💙🫶🏽

In December 2023 I bought a new-used 2023 Ford escape with only 1100 miles on it. So it was basically a brand new car, and I got it at a discount because it was used so it was very well worth the money. It’s been an awesome car but I have one complaint: there is way too much reliability on the electronic display. All of the cars systems run through that including the air conditioner!! The problem is, like any computer, it doesn’t always immediately boot up upon starting the car, sometimes it takes a few minutes to get going, and in the meantime you are absolutely burning up! There is no way to turn the air conditioner on via the dashboard!! I simply do not understand why they couldn’t just put simple dials on the dashboard to turn the air conditioner on, As cars have had for many many decades now. It’s really ridiculous. I live in Georgia and it’s 98° and 80% humidity, I need the air conditioner to start blasting as soon as I get in the car! But that’s really my only complaint , it is an awesome car otherwise.

My experience pertains specifically to the Ford service department - not the actual car dealership. So this place is clearly under new management. After getting some ridiculous estimates from other mechanics and body shops, I decided to give this place a try…. I got outstanding service from Pat Gavin. He quickly got me estimates which confirmed my suspicions that the other mechanics were trying to gorge me into paying for a bunch of unnecessary repairs. Pat & team were able to fix several problems that had been lingering on my car for several months. I always postponed getting these things fixed because other mechanics wanted literally $5-10k for what seemed like small issues. I’m ecstatic to have finally found someone in this industry that conducts business with (1) integrity and (2) high standards in delivering quality! It’s such a relief to know where to go to get my car fixed without getting guided into a bunch of high priced and unnecessary work. I also got my car back cleaner than when I dropped it off!! Everything from the service to the price to the quality of the work exceeded my highest expectations. 1 month later my car is running as good as new. If only everything in the auto industry (particularly the service & repair industry) was run this way.

I have owned Ford Escapes for my past three cars. The 2023 is my favorite. Smooth ride The display is so much larger. The adjustable rear seats are an added bonus

My fifth Escape and the best yet. I have the Platinum model and enjoy the many features that have been added. Wish they still are a hard owners manual.

Good service I wasn't there for hours. they worked around what my budget. got me what I was looking for. couldn't be any more satisfied with this dealership. Thanks thumbs up!

Great experience salesman was awesome. Took only two hours from the time we got there till the time we were driving off the lot bought a really nice car for a low amount of money.

Great help and fast service. Worked to get me through the buying process very efficiently.

Very good Customer Service Salesman and Finance were 1st Class. The process was quick.and to the point. No Haggling back and forth. Very satisfied.

I needed a new car and tried Packey Webb first. The salesperson Jerry was excellent helping me on the deal, walking me through process and ended up with an amazing bargain on a 2018 Ford Fusion. It was ready the very next morning and so far working perfectly. I highly recommend this for anyone needing a used or new Ford as amazing service.

While traveling from out if state,we had a vehicle breakdown. At that time/day, all repair shops were closed. So taking a gamble we dropped the car off at Napleton Ford of Oaklawn. The techs at Napleton jumped on our issue right away and worked hard to help a family stranded on the road. We were back up and running in just a few days. Thank you Napleton Ford!!

Waiting area could use updating and nicer coffee area while waiting. Most dealerships have nicer waiting areas? when you have to sit there for several hours it?s not pleasant

Mark and his team worked with the leasing company and was able to get my van back to me in good working order

My experience was phenomenal from the ONE AND ONLY AMEN AND THE FINANCIAL MANAGER HIS NEPHEW great customer service they had provided us a lot of options and me and my wife walked out with 2 cars MOST DEFINITELY BUYING ANOTHER CAR FROM THESE SPECIFIC PEOPLE BECAUSE THEIR ARE BRUTALLY honest and they don?t play games when helping out the community we need more people like them and encourage ford to give them A HUGE APRAISE AND RECOGNITION

I like Metro. They're veey helpful. The service area was clean and COVID clean w/sanitizers. I bought my car there also. It was quick and easy.

Todd and Tom were awesome. They got me in and out super fast. Al was also a big help and I would highly recommend you purchase your next vehicle at Willowbrook Ford!! Tom Mason

I can always count on my service needs being met. Quick Lane is convenient. My last service Was completed on time and corrected.

Excellent service experience. Diana is great to work with. She had helpful recommendations. Courteous and friendly. Work was done well and finished on time.

great customer service and get straight to the point of what you want or need

I bought a 2020 Tesla Model X at Baha after seeing it on Cars.Com. The listed price was really good so the only issue was the value of my trade-in. Mason made me a reasonable offer after I emailed pictures, then emailed me a Bill of Sale so I knew all the costs before I arrived. When I got there they took my 2016 Tesla Model S for a test drive and upped their trade-in offer by $2000 without any negotiation by me. They look like a typical corner used car lot with cars packed in, but they have a lot of nice cars. They listed my trade-in at a very attractive price. It will be a great deal for someone. Pro Tip: If you're coming from the north, don't get off I-94 at Cicero. Take the next exit east and enjoy a more relaxing drive to North Avenue.

Excellent service. I have no complaints. I always bring my car in for yearly service.