We were very pleased with our experience here. The sales staff is not pushy like other Ford stores and they really try to put you in the best position possible. We had Jack and his manager and they took care of us every step of the way without pressuring. We'll be coming back for service and all future car buying needs. Thanks!
Service department is outstanding, clearly five stars. On an absolute scale, the buying process was only 2 stars, but I gave them 4 by comparison with my experiences buying cars at other dealers -- which would rate -5 stars! I bought my Lincoln MKZ hybrid there 5 years ago, and have used them for service throughout, so I have significant experience. I've been buying cars for 50 years, so also have a lot to compare with.
Mr. Tameem Altameemi Thank you so much for your kind and Professional support in helping me buy a car. You are awesome and pleasing person.The service was excellent. I am grateful to you the way you supported me to strike the deal. I will recomend Ford sunnyvale to my friends and relatives. Mr. Tameem Altameemi is a good sales person. Thank you again for a satisfied and wonderful service.
Capitol Ford is an amazing dealership whose customer service practices are top tier! Bought my 2018 Ford Edge Sport yesterday and it was a flawless experience. I have bought new cars before and it has been a painful process like you wouldnt believe. Capitol Ford, in particular the salesman we worked with Thomas, was so professional and wanted to make sure all my needs were met. Thank you for working with me and making the car buying experience smooth. I will recommend this dealership to friends looking for Fords. Thanks!
Stopped by just to look at trucks and was treated with respect. Gerry answered all my questions. He was not pushing for anything beyond helping to find the best fitting truck for me. When the time is right I will be back.
It was a great experience. This is my first car. I don't know much about dealership but they helped me a lot. One thing Tonne improved is the speed of operation. The waiting time during my buying was a little bit too long.
Great service, and easy buying. Went to check out a truck the other night and the customer service was amazing. Next morning I got there as soon as they opened and started the process. After all negotiations were over I drove away with a clean vehicle. From 11am to 2pm, start to finish, to to bad if you ask me.
Look around first so you understand that their prices can't be haggled but it is worth it. I couldn't find a single car within $1K of their price. And the quality of the car was outstanding. Easy. Great kid's corner keeps them occupied too. No pressure sales is a beautiful thing.
If you are looking for a first-class buying experience, this is it! I’ve bought 4 cars in the last 18 months and this has been the most thorough and pleasant experience of them all!
From Kelly in sales to Mike, the Sales Manager, to John, the Finance Manager, this entire experience was top notch. We had some special requests that required follow up and the whole team was available and engaged in our process of surprising our son with a car for his 16th birthday!
I always wondered why I saw so many DGDG license plate frames on cars all around the Bay Area...If you need a vehicle and you want a great selection to choose from, I would highly recommend you go here - you will leave Happy!
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