Used Ford Escape for Sale in San Jose, CA

So far so good, wish it would get better gas mileage. Enjoying the sun roof and great features. It will meet my needs and expectations.

Just simply amazing. This gentlemen knows what he is doing. He was kind and curtious. He went out of his way I be the course of MONTHS to help me. He needs a bonus or something to show for his dedication to customer service.

This vehicle has met all my work and family needs. I travel a lot in my work and it has proven to be very reliable and comfortable to drive long distances.

On the same day I had my Passat serviced for diesel exhaust fluid heater replacement, I had CEL light warning and AdBlue low-level warning even though the AdBlue fluid was refilled. It turned out that the AdBlue level sensor was broken and had to be replaced. Unlike diesel exhaust fluid heater, the AdBlue level sensor was not covered. Diagnosis, sensor part, and labor would have cost more than $1200. My service advisor exempted the labor cost and that helped reducing the repair bill.

I recently bought my first Escape as a pre-owned vehicle. I must say this is the is a fun SUV to drive. I have owned over 40 cars in my lifetime and I love this one. If I had to complain about something it's that the seats leave something to be desired in the comfort area.

Your Service department from the lady who made my appointment down to the technician and desk service people were outstanding in their fields. I am most appreciative of all these people who understood, when a lot of people don't, how hard it is to make appointments and contact someone through email to conduct your business, I am deaf and these people were absolutely outstanding in the way that they handled communication with me, I am forever grateful, and the service on the truck was nothing short of work well done, even though it was a recall part and no money involved, these folk treated me exceptionally well, and might I add, my shuttle driver was super nice, with a big smile. Thank you all for your wonderful service!

This suv has met all our needs and is very comfortable. Easy entry and exit. Smooth ride and has great vision. Handles well in traffic.

Very positive staff from initial phone call to working with Finance and driving off the lot! I knew this was where I wanted to buy based on how straightforward and prompt Alex was, I shopped around and this was where I found the best deal.

This car meets our needs for style, size, price! We test drove the car and knew right away that this was the vehicle for us. Love it!

Awesome experience! Drove away with a great car. Great customer service from Gerald, friendly and informative.

I bought the vehicle 6 days ago. I love it and look forward to driving it! Vehicle is comfortable and reliable and comfortably fits my kids and husband at 6'8".

Great service, everyone was courteous & friendly. It was a pleasure going to Capitol Ford!

This vehicle is so roomy, will be great for road trips. The bigger screen for navigation will be extremely helpful. Absolutely love that the back seats fold down flat for extra storage.

I have always had an excellent response to any concern I'v had about my auto

Thai is the best car I’ve owned has everything I have ever wanted came with every option possible would buy the new one when I go to get again

This vehicle has lots of room. There is plenanty of leg room. It’s the most reliable vehicle I have ever had! I really like the interior too

Staff was very helpful. I brought 2002 Ford Mustang in for Oil Check/Maintenance with Ford coupon 15% off. Making appointment was very easy. When I got there I parked on street and did not know where to go. Young guy inside Service Center came up to me and asked me what I needed. He explained everything clearly and what would happen, and I drove car to correct location and service manager came out to car to meet me and talk about car and what needed to be done. Then we went inside. Service manager was extremely helpful. I don't know that much about cars. When he heard I recently had 4 new tires, he asked me to call him from home with info from tire receipt to see if tires had been alligned because he didn't want to charge me if it had just been done. I got a ride home from Frontier Ford.....thank you so much for that service..I am the only driver in household. I called service manager and gave him invoice from Tire Purchase Invoice. Service manager called back around 2:30 pm to say car was ready and sent car to pick me up from home. My appointment was 11:00 am. I got to Ford and paid bill. Bill did not charge for tire alignment which was excellent in my opinion. I felt the car was safe and had been checked thoroughly. Safety was my first concern and that is why I chose Frontier Ford because I thought they would do a good job. Everything about appointment was good. Service manager even said do this check again at next 50,000 miles. This was very good statement because I wouldn't have known when to bring car in again. Thank you all.

I love my new Escape. It is roomy with plenty of cargo space. The large screen for the navigation and radio is awesome and the apple air play being linked to it make driving and navigating so much easier

Capitol Ford is an amazing dealership whose customer service practices are top tier! Bought my 2018 Ford Edge Sport yesterday and it was a flawless experience. I have bought new cars before and it has been a painful process like you wouldnt believe. Capitol Ford, in particular the salesman we worked with Thomas, was so professional and wanted to make sure all my needs were met. Thank you for working with me and making the car buying experience smooth. I will recommend this dealership to friends looking for Fords. Thanks!

This car is the perfect size for me this is a great investment and rides great. This SUV handles turns great and awesome in the winter months, too!

I consider myself lucky to be talking and dealing with Josh Pourkhorsand ; because couple days earlier I called and salesman on the phone did not seem too helpful and acted as if my sales was not important. This was back in February (Presidents day weekend). I took a chance to request quote from their online service on the same truck and I was put in contact with Josh. I went to Stevens Creek Toyota to see and test drive used 2016 Toyota Tacoma. The truck had little scratch and the bed liner had scratches and you could tell it was used to haul rocks. Talking to Josh regarding used trucks and features he asked me if I have considered NEW truck. I told him that I have not and probably will not. Price is just too high. He took his time and gave me my options, comparing features and also showed me the difference of used and new Tacoma. I ended up going with the NEW Tacoma. I had to order and wait 3 months because the color I wanted was not available at the time. He kept in touch with me for any questions or concerns while my truck was getting build/manufactured. I even tried to see if other dealers can beat their price and none could. My truck got delivered yesterday (05/11/18) and I went in test drove it and having them add two more accessories. Just got a text earlier today; from their service manager that truck is ready for pickup. Will be picking the truck in next couple of days. Josh even offered to pick me up from the train station when I go to pick up my truck. Even after the sale we were still talking. Usually salesperson don???t want to waste their time once they have your sale. Please see and give Josh a chance if you are reading this and are in the market for purchasing car. He is honest, kind and loves helping people. I felt really comfortable dealing with him. Sunil Singh the finance/DMV processing person was super knowledgeable, nice and kind person. He has been working at Stevens Creek Toyota for over 17 years and understands the financing, protection and to my surprise about my truck as if was the salesman. He broke down the numbers and explained me thoroughly regarding maintenance and protection. He will lay it out for you and leave it up to you to make decisions. Not pushy at all. Answered all my questions as well. He even went outside me after the paperwork was done because I brought up a question regarding wheels. I was in car financing business and Sunil totally went above my expectation. Made my day. Josh Pourkhorsand (Fleet and internet sales manager) and Sunil Singh (Finance/DMV) are the best combo to have when purchasing vehicle.

This car I bought used at 3 years old and 52K mi, I now have 87K on it. It is fairly decent on gas. The only problem I have had with it is the car seems to have a problem with bypassing the anti theft system in order to start. I have it to be serviced again. I had an ignition switch replaced 6 mo ago and it started having this problem again. It would start right up after turning key after pushing it in in ignition. then sometimes it wouldn't . it would take 10 to 15 minutes to get it started. The last time I had to leave it at the grocery store parking lot and getting it towed after 45 minutes of doing this

Very well designed, for safety, comfort, features, roominess, and looks. We are very happy with what we got for a price that is within our budget.

Clint is an excellent service advisor. He listen to my request and concerns for my vehicle. He informed me what my service requests would intel. My vehicle was ready when promised. Clint also was concerned for my well being when I didn’t respond to to several calls he made to advice the vehicle was ready (was at the movies). Great customer service. ��

I wish Ford still made this design. It met all our needs and I would definitely have purchased it again if the current model was as good.

Service department is outstanding, clearly five stars. On an absolute scale, the buying process was only 2 stars, but I gave them 4 by comparison with my experiences buying cars at other dealers -- which would rate -5 stars! I bought my Lincoln MKZ hybrid there 5 years ago, and have used them for service throughout, so I have significant experience. I've been buying cars for 50 years, so also have a lot to compare with.

Found out if we turn the traction control off we get 33 mpg. The vehicle rides nice. Not as much room as our Windstar had, but still pretty nice and seats 4 comfortable and can seat 5. Got the aspirated engine as wanting nothing to do with the turbo. Have not had that long, bought used with around 18K miles, but so far pleased with the vehicle. Nothing fancy, the S model, but seems to be decent transportation.

I am so blessed coming from having no heat to this amazing vehicle is well worth the wait. The axle on my Jeep was separating as I was driving to the Dealership. God blessed me to get there safe. I did not have to drive the Jeep back home.

I have cars of different makes. The Honda dealership if Fremont, CA, has by far the best customer service. I even have my "personal" service consultant. He is familiar with me and my car, and everything is expedited. Unfortunately Honda does not make performance cars (Si is front wheel drive), so as much as I like Honda, they just make "family cars". And I'm a retired guy, who wants to go fast (or at least looking like he's going fast).

I’ve leased my 2017 Escape for two years now. The only problems I had with it were a remote key fob that didn’t work. At the two and a half year mark at 14,000 miles the check engine light comes on. Code reading shows a bad coil in the no. One cylinder. Dealer fixed it. Four days later light on again this time it’s the number 4 cylinder. Good no more problems i like the car but the eco engine is woefully underpowered. Takes Forever to get it going. Space is good and I wish I had gotten the sync 3 entertainment system but sync is ok All in all it’s nit bad but to make it better you have go go up in trim and of course price I will not purchase or lease it again.

Friend recommended me to one of sales manager and he offered me with good price there that I thought I was lucky on that day. Their service was good that I enjoy my new car now.

Staff is courteous and very friendly. I’m very pleased with their service. Would highly recommend them to my family and friends.

This vehicle so far is just what I was looking for.. Not sure yet how it performs in the snow hopefully it will be great seeing I live in the country with hills and etc..

There's never been a time to where the overall service hasn't been awesome. From the moment I drive into the minute I pick up my vehicle, the staff is kind, patient and motivated. I've even had the pleasure of the technicianthat worked on my car come out and speak to me just to say hello. A small gesture with a huge positive impact.

The Escape is a nice car Its a good value to us so far and the only 1 gripe is the stop start when you stop. You can turn it off but has to be done every drive.