Bought a Dodge Ram and they made the process enjoyable! Good people and great prices. In and out in about 30 mins!
2014 Ford Expedition XLT Review
Good vehicle if you need more room or tow a lot.
by Carl Bud from mobile, alabama
April 29, 2019
4
Not up to date styling, but a good value in a used vehicle. Lots of room, very comfortable on the highway, also great towing capacity. Down side is poor gas mileage, but you had to know that before buying.
I was in the market for a fully loaded 2017 Ford Expedition, which were being heavily incentive by the factory. I came a cross a King Ranch Expedition at Ford Lincoln of Franklin that carried the Ford incentive but it was also discounted substantially because it had been used as a loaner for service customers. It had logged 2070 miles. I was contacted by Hayne, the Sales Rep and also spoke with Brian the F&I Manager via phone. The dealership was 80 miles form where I live and I already had financing in place. I was trading a 2014 Toyota Highlander Limited in which I had substantial equity and they offered me almost exactly what I was seeking on the trade, contingent on the vehicle being in excellent condition, which it was. I made an appointment to arrive at 10 AM on Friday morning, and when I did everything was in place. The Expedition had been beautifully detailed, Hayne showed me a round the dealership, which is impressive and Brian handled the business transaction as soon as he finished with a prior customer. Brian worked with the rep from my credit union and we got through everything with no issues. Hayne then took me out to the Expedition, gave me a bottle of ice cold water and a small box of customized chocolates (a first). Hayne covered all of the aspects of the vehicle and I was on my way in less than 40 minutes. The folks at Ford Lincoln of Franklin do things the right way, the first time. They were pleasant, forthright and did exactly what we had discussed over the phone. I came away knowing I'll do business with this dealership again because of the way they conducted themselves on this transaction. Finally, I had been in contact with 9 Ford dealerships in central TN and northern AL and even one in southern IL searching for the right vehicle. Some did ok, one was unresponsive even after a test drive, and 3 met my expectations. Ford Lincoln of Franklin was the only dealership that exceeded my expectations. I also got a follow-up call from Jesse Nichols asking if I was satisfied with the way I had been treated. You easily get the feeling that service and integrity are cornerstones for this excellent Ford dealership.
2018 Ford Expedition XLT Review
Fantastic Vehicle!
by Karen VA from Smithfield VA
April 29, 2019
5
This SUV is a dream to drive and rides so smooth. Comfortable seating for 7 and easily accessible 3rd row seating. All the latest technology makes the Expedition easy to maneuver. Gas mileage up around 23 mpg so better than F-150. My best vehicle so far!!
Bought a new Prius (third one along with many other cars over the years) - this was by far the most pleasant and efficient experience. We had signed up on a few on-line car buying sites, e.g., Costco and AAA and were contacted by several other dealerships. At Roberts, we dealt with Mike Bullock predominately over the internet; he handled all our questions and pricing quickly and professionally. Roberts was clearly superior to all other dealerships during this process and in the past in all regards. The car we wanted was difficult to locate and rather than trying to be talked into other styles, etc. Mike searched within a 600 mile radius, located one and had it brought to the dealership.
Although hesitate due to over a 30 minute drive to the dealership, we can say it was worth it and would recommend it to anyone to deal with Mike and Roberts.
2004 Ford Expedition Eddie Bauer Review
The best SUV I have ever owned!
by Julie from Lucerne
February 15, 2019
5
This car met all of my needs plus some! Very comfortable for long or short distances. Tons of interior room. I feel very safe in this car. It has been my grocery getter all these years. I have used it to move (you can fit a lot of boxes in it). I can fit 7-8 adults in it, with the third seat. Has bags of power.
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