We are so thankful for the folks who work in the service department! We had the pleasure to meet Marty Gulley (and others) who walked us through each step of the process. In addition to our purchasing wiper blades, having the routine service done, they were also able to find the cause of a leak in the a/c system and repair it in record time. Due to our afternoon appointment at this dealership and the extensive repair that was necessary, we were loaned a marvelous GMC Terrain until the following morning so that we would not be without a vehicle in the overnight hours. Our 2011 GMC Terrain was all set for our pickup by 8 AM the following day. That was amazing! Thank you!
2018 Ford F-150 Lariat Review
items that were better on earlier models
by fletch43 from Houston
May 15, 2019
5
the air vents on my 2009 king ranch and 2015 expedition are circular with possible 360 degree rotation and variable close positions. much better than those on my 2018 F-150 platinum. info system when i have the navigation in the full screen mode there is no indication of radio information. have to go to the multiscreen mode. on my 2015 expedition i can full screen map and radio information. much nicer
Bought a new Prius (third one along with many other cars over the years) - this was by far the most pleasant and efficient experience. We had signed up on a few on-line car buying sites, e.g., Costco and AAA and were contacted by several other dealerships. At Roberts, we dealt with Mike Bullock predominately over the internet; he handled all our questions and pricing quickly and professionally. Roberts was clearly superior to all other dealerships during this process and in the past in all regards. The car we wanted was difficult to locate and rather than trying to be talked into other styles, etc. Mike searched within a 600 mile radius, located one and had it brought to the dealership.
Although hesitate due to over a 30 minute drive to the dealership, we can say it was worth it and would recommend it to anyone to deal with Mike and Roberts.
2017 Ford Explorer XLT Review
We have owned two other Exployers, loved them
by SR from Huntley, IL
April 5, 2019
5
This vehicle has everything we wanted. There is plenty of storage room and holds 7 people comfortably. There are usb plugs in front and back. Great ride, quite and smooth.
Made appointment 45 minutes prior to arrival. Took me in immediately changed oil and filter very quickly and even washed car. Will return when I need any type services
2017 Ford F-150 Lariat Review
The Jury Is Still Out
by NiceguyEddie from Ma
April 27, 2019
4
3 weeks ago, I bought a 2017 Ford F-150 XLT 3.5 TT 302A/Chrome package, has all the bells and whistles...absolutely beautiful truck. Being a certiefied pre-owned Ford, I was willing to pay the 36K...as I received a more then fair price for my Honda Pilot trade in. I gotta say, I really wanna like this truck. I'm 6'3", It's far and away the most comfortable vehicle I've ever driven. It's wicked powerful...0-60 mph in 6.1 seconds. With all that being said. I've had 2 issues already with the truck. With in 48 hours of taking it home, the starter xxxx the bed. Had to have it towed and starter replaced. Okay parts break, they can be replaced. They played for it. Just today, I returned it to the dealer and got a loaner. Heard a rattling noise when I started it. Upon further investigation via internet, it could be the cam phasers or tensioners. Either way, I don't need my timing chain loosening up and rattling every morning I start it. Like I said, I wanna like this truck but the jury is still out. I'm optimistic and hopeful the dealer will make it right. So much for Certified Ford F-150's passing a 172 checklist and being the "cream of the crop" Evidently starters weren't part of that "172" check list. We'll see what they say when thay call back Monday morning with a diagnosis?
Very easy transaction. Time at car lot in total was just 2 hr. Fast friendly service. Worked with price of vehicle to my satisfaction and made all repairs to car before delivery.
2019 Ford F-150 XLT Review
2019 King Ranch
by Michael from Lima
May 14, 2019
5
This is my fourth Ford truck. First was a Ranger, then an XLT, then a Lariat. This King Ranch fulfills my bucket list. Have had it only a week but it looks and drives great. Very comfortable ride.
John Price was very helpful both prior to and during my visit. I was satisfied with the offer and bought a New Hyundai Sonata Sport from Hyundai of Columbia. Very pleased with the entire experience!
2018 Ford Escape Titanium Review
Economical, peppy, functional
by Buddy from Macungie
May 16, 2019
5
For the price you can t beat this SUV. Practical, economical, inexpensive. Hood looking. Lots of power equipment and convincence items. I have two. Both awd.
I had two cars in mind to try out. Only one was still available. I tried it out and purchased it. Everything was painless. Everyone was friendly and accomodating. Rodney was wonderful.
2016 Ford F-150 Limited Review
This is a wonderful truck. The best I have ever iw
by Xamdam from Houston, Texas
May 12, 2019
5
The truck is great and is the best truck I have ever owned. It get good gas mileages and the V8 purrs with lots of power.
Smooth ride, comfortable and roomy. Bought the extra cab version of the 2018 F-150 with the 2.7 Eco boost engine. Good gas mileage and great performace (STX). The turbo packs a punch!
This F150 is so family friendly it serves as our primary vehicle for daily driving and vacation travel. It has pleasant road manners, incredible interior room (crew cab) and gobs of power. (3.5l EcoBoost) Our second F150, we had a 2004 previously.
Everything about this car was great for me. I have owned and driven over 30 different cars and this one definitely stood out.
Comfort - Extremely comfortable for me with the bucket seats up front, although stiffer than most regular seats, thats how I like it and the back seats are softer than bmw's, maserati's, audi's or any of the luxury brands ive been in. All of my controls/shift knob, cupholders are in exactly the right spot as well.
Performance - For a 20k dollar car the performance is awesome and spirited. Love how it drives, and although I prefer stiffer suspensions, it is stiff enough to feel secure while being soft enough to not bother people over bumps. The shift is easy, the clutch has decent weight, everything is just right for me.
Reliability - Over 5 years and there have been no maintenance issues with this car. Absolutely the most reliable car I have had to date.
Several weeks ago I was searching for a new truck when I met Mike Cimorelli. He was extremely friendly and helpful in the first stages of my search. We spent nearly two weeks going back and forth with phone calls and texts, during which Mike was able to provide me a fantastic offer on my trade-in vehicle while also giving me several truck options. Once I decided that the price was right, I made the trip into the dealership and Mike did everything he could to find me the right truck. Although I was not able to complete a deal through Mike and his team, I was astonished by the level of professionalism and service that Mike provided and the values that his dealership holds. Out of the several dealerships and sales managers that I've worked with over the last month of my search, Mike and his team were by far the best with customer treatment, fair values, and overall courtesy. Not once did I feel uncomfortable when working with Mike. He sets the standard for honesty, integrity, and superior customer service. I will gladly return to Mike in the future with any of my vehicle needs.
2019 Ford Mustang Bullitt Review
I’m loving every minute of my New Mustang Converti
by ConMac from Kansas City MO
May 13, 2019
5
My Mustang Ecoboost convertible is Orange Fury and feels tight and sporty. First new car built to my specifications! My beautiful retirement gift to myself!
I went here on 2/20/16 just to get some information on possibly buying a car. I really didn't think I would be leaving the same day with a brand new car! Due to my not so great credit I truly thought that I wouldn't get approved to buy a used car let alone a new one. The process from start to finish was quick with great customer service. I will highly recommend Franklin Kia to my family and friends!
2018 Ford F-150 Lariat Review
Very nice looking Truck
by Jeff from Appleton, Wi
May 13, 2019
5
This truck meets all my needs. It is comfortable to drive with all the towing features we were looking for. The truck is roomy and the media screen is easy to use. The truck also has a number of safety features, easy to find and use USB and 110 volt plug in's.
I was in the market for a fully loaded 2017 Ford Expedition, which were being heavily incentive by the factory. I came a cross a King Ranch Expedition at Ford Lincoln of Franklin that carried the Ford incentive but it was also discounted substantially because it had been used as a loaner for service customers. It had logged 2070 miles. I was contacted by Hayne, the Sales Rep and also spoke with Brian the F&I Manager via phone. The dealership was 80 miles form where I live and I already had financing in place. I was trading a 2014 Toyota Highlander Limited in which I had substantial equity and they offered me almost exactly what I was seeking on the trade, contingent on the vehicle being in excellent condition, which it was. I made an appointment to arrive at 10 AM on Friday morning, and when I did everything was in place. The Expedition had been beautifully detailed, Hayne showed me a round the dealership, which is impressive and Brian handled the business transaction as soon as he finished with a prior customer. Brian worked with the rep from my credit union and we got through everything with no issues. Hayne then took me out to the Expedition, gave me a bottle of ice cold water and a small box of customized chocolates (a first). Hayne covered all of the aspects of the vehicle and I was on my way in less than 40 minutes. The folks at Ford Lincoln of Franklin do things the right way, the first time. They were pleasant, forthright and did exactly what we had discussed over the phone. I came away knowing I'll do business with this dealership again because of the way they conducted themselves on this transaction. Finally, I had been in contact with 9 Ford dealerships in central TN and northern AL and even one in southern IL searching for the right vehicle. Some did ok, one was unresponsive even after a test drive, and 3 met my expectations. Ford Lincoln of Franklin was the only dealership that exceeded my expectations. I also got a follow-up call from Jesse Nichols asking if I was satisfied with the way I had been treated. You easily get the feeling that service and integrity are cornerstones for this excellent Ford dealership.
2017 Ford Explorer XLT Review
Love driving this car!
by S. Barbara T. from Keller, Tx.
May 14, 2019
5
Meets all of my needs. Excellent room and features. Also, feel like I’m driving in a very safe and sturdy car. Pickup is awesome V6 engine 3.5 liters EccoBoost. Love this car!
Walked in knowing I would buy a Shelby if they had the right one for a decent price. Called ahead and spoke with Cody and we ended up ordering a brand new 17 gt350 exactly how I wanted it. It came in this past week and I got out there to see it. It was exactly what I was looking for but the price was still a bit more than I was comfortable comiting to. At the time, there were 2 gt500 on site and we checked them both out. Cody and Wesley sat down and negotiated with me personally as we talked about the cars. I ended up with great deal on a 2012 gt500 with low mileage and came back the next day to finish the purchase. I had trouble getting all the cash liquidated so I filled out a no hassle, online loan application. It took me about 3 minutes to fill out and I called Cody right after to let him know it was complete. Travis set me up within the hour with a bank and a good rate. By the time I got there all I had left was 5 minutes of paperwork. I was cruising to dinner before 5pm when I didn't arrive until after 415pm. We took a few pictures of corse. These guys were great top to bottom. Best TEAM I have delt with in the auto industry to date. If you are wondering where to go for your next purchase I would recommend you go in and ask for Cody. Tell him I sent you. Happy driving. 🏎
2017 Ford F-150 Lariat Review
Good Truck. Hope it laslt longer than my Chev
by Pierre Blue from Verner, Ontario
March 27, 2019
4
Bought this truck because I'm formerly a Chev man and had two terrible Siverados back to back. I love the look and feel of this truck. The room inside the cab was another great selling feature. There's tons of room up front and in the back compared to the Chevrolet's. I have the FX4 sport package and the interior layout is perfect in my opinion. I went with the 5 litre, 3.75 ratio gearing for towing and it's perfect for my needs. At 40,000km I'm %100 satisfied other than a few minor issues resolved under warranty. Only time will if my opinion remains the same. I take care of my vehicles so it should be reliable for years to come. If it becomes problematic i'll switch brands again.
I just wanted to get a price on a van and think about it for a week or so. They made a deal that that I like and I left the dealer with a new van that that night.
2015 Ford F-150 XLT Review
Best truck ever
by Hunter fan from RED LION, pa
May 14, 2019
5
I have to say that our truck buying experience was not very good. That is until Jordyn Bob Ruth Ford our sales man jordyn did everything and anything to help us. EVERYONE at Bob ruth Ford was very respectful and helpful. Heck we even got free food. I think for now on we will be dealing with Bob ruth Ford over anyone!!!! Thanks guys for a stress free and very respectful sale
I've bought 25+ vehicles over my lifetime and my recent experience with Jeff Williams at Toyota of Cool Springs was as pleasant as any and better than most. It took two trips over a 6 week period because my wife and I were having a hard time deciding on exterior/interior color combinations for a Highlander Ltd. Plat. (My complaint would be directed at Toyota Mtr. Corp for apparently not making Ltd. Plat. in Predawn Grey Mica with Almond interior which would have been our first choice.) When we decided to make a purchase I e-mailed Mr. Williams with whom I had worked on my first trip and he called me back. I told him what we were interested in and to see what he could find and he came back with a few which were on the dealer finder site. I was more interested in one I had seen on the on-line Toyota customer site and had located on a dealer's site, gave him the info and he was able to find the vehicle and that it was available. He didn't find it originally on the dealer's finder because of a communication mix-up on equipment I wanted. (I'm still waiting for my finder's fee - LOL) We went to the dealership, worked a deal which considering my research I felt was fair to both the dealership and me, Toy of CS worked out a swap and Mr. Williams went himself to swap the vehicles, returned and had the Highlander detailed, gave us the vehicle tutorial, and we were out the door with our new Highlander 9 hours after contacting Mr. Williams, and that included 3 hours drive time to go and get the vehicle. Mr. Williams made the process enjoyable because of his friendly, low-key approach. Perhaps it's because both of us are retired public servants (in very different fields) but I felt a connection, he clearly is a people person who genuinely wants to help you with the car-buying experience. I would recommend Jeff Williams to anyone looking to buy a new Toyota. I must add that my brief interaction with Denzel Petway was most enjoyable and that Fernando Nunez, my finance/closer person, was the least pressure encounter I have had during that process in a long, long time. We will see how the service dept. is in a few miles. Hopefully my impression there will be as positive as sales. From the buying experience it appears the Toy of CS is not the typical large dealership, and that's a good thing.
2018 Ford Edge SE Review
Extremely roomy
by Karen from WINTER HAVEN
May 8, 2019
5
The legroom in both front and back is remarkable. I do wish the seats were a little wider and deeper for the driver but that's a very minor issue. I especially like the quiet ride and the fast pickup from the engine.
I was in the market to purchase a new vehicle because the Corolla I had driven for seventeen years was totaled in a collision. I was apprehensive because I had not had a car note in over 10 years and knew the cost of many things had gone up. I approached the dealership with the mindset that I needed another Toyota because of its dependability and low cost maintenance. I had spoken with Celeste Hunter and when I came in she had the evening off. J.B. Avery III was the salesman that came to me to ask if I needed assistance with anything? I said... "Yes, I was looking for Ms. Hunter." He informed that she was off for the evening, but he would be happy to assist me in whatever I was looking for. I did not have any intention on purchasing.... I was just looking around because I would have more time on Friday. I ended up test driving a Camry and then decided on purchasing the VW CC. I came in on Friday to get paper work on Marta and I got the opportunity to meet Celeste Hunter. She said they worked as a team and J.B. Avery had told her about the sale. She as happy for me. What a dream come true for me!!! The whole experience was great from beginning to end. I was not pressured nor rushed to close the deal. Everyone in the dealership seemed to be assisting me in getting my insurance information, employment, and qualifying papers I needed to close the deal. When Mr. Avery came back to the waiting area dangling two beautiful set of keys to my new car...I said....."What!!!!!" It was amazing. Thank you for the team work and the excellent manner in which you have trained your team. The luxury and dependability of your vehicles match the dependability and reliability of your staff members. Am I going to tell people of your wonderful experience? "Oh Yes, I am" Thank you and I love my Volkswagen CC!!!!!!! Brenda Smith
2017 Ford Explorer Limited Review
Stylish and great performance. Very pleased
by Ford_Guy40 from Milwaukee,WI
March 30, 2019
5
This vehicle has everything that I need, tow package, four wheel drive and is very stylish and comfortable inside. The third row seating is surprisingly roomy and I love the stowable seats.
My husband and I found a truck we liked online at Sharp Motors and drove nearly two hours planning to purchase the truck. We met Don McGee and he was so warm and down to earth. He was transparent about the price and discounts/rebates and made this transaction so smooth. Found us a super low interest rate and was just a delight to talk to and felt like friends when we left. Another fantastic gentleman was Ty, he was friendly and so helpful on the features and made sure that the truck was clean and ready to go. Such a sweet guy. The finance manager was also amazing. He was professional and a joy to deal with. I will buy my next car or truck from these guys.
2018 Ford Fusion SE Review
Most reliable car I have owned so far
by JohTon from Ruther Glen,Va
May 3, 2019
5
This car is all I have ever wanted. It has more than enough space and above all state of the art technology....love love love it!!
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