New and Used 2020 Ford Expedition Max for Sale in Carrollton, TX

I contacted 10 different Ford dealerships online on November 9. I told all of them what vehicle I wanted (2019 Ford Fusion SE) so that I could compare apples to apples. My intention was to purchase by Thanksgiving (within 2 weeks). I asked all of the dealerships to provide me the window sticker and final drive-out price including TTL. I did not want to negotiate back and forth and waste hours of my life to save a few hundred dollars. I wanted to work with the dealership that gave me the best deal from the beginning. Jared with 5-Star Ford in Carrollton was great. He provided me the window sticker and price and went back and forth with me via email a few times to answer a few questions I had. He never pressured me and was very professional throughout the transaction. 5-Star Ford came back with the lowest price and beat the next best price by approximately $1,000. Yesterday, I went to 5-Star Ford and spoke with Jared. I saw my car for the 1st time and within 45 minutes, I was driving home with my NEW Ford Fusion! I could not be happier with this transaction. It was very stress free. Jared provided all the information I needed and did not bombard me with emails or phone calls. I will definitely work with 5-Star Ford (and hopefully Jared) in the future whenever I am looking to purchase a new vehicle.

Recently, I purchased a 2018, F150, XLT from Five Star Ford Carrollton. My sales person was LaCreshia Jones and she is new enough to Five Star Ford Carrollton that she doesn't show up in the online Sales Staff lineup, or I would write my review under her name and picture. I have traded vehicles about every 4 years since 1988 and this purchase experience was the best ever, due to the team work between LaCreshia (5 Stars) and Sales Mgr Raj Patel. On three separate occasions, I visited the dealership to establish my trade-in value, select a new F150, and for a test drive and LaCreshia made sure all my questions were answered and that I was comfortable with all aspects of my new truck selection. I also applaud LaCreshia, Alexandra Benvenuto, & Joseph Walker for service after the sale, when I went back three days later to get Skylink installed and to get some technical questions answered. I will definitely recommend my friends and co-workers to LaCreshia, if they are in the market for a new vehicle. Walt K.

We were not able to come to an agreement, my trade wasn’t worth what I had hoped, but the experience was amazing. I am selling my car myself and will be back to buy the vehicle I had found at the dealership.

I'm not accustomed to purchasing pre-owned vehicles, but I love my (new) 2014 Ford Explorer Sport - just love it. But inside of 5 weeks since I purchased my Explorer, the service I received both times just blew me away. They obviously have a focus on providing outstanding customer service. Darrell Casey went out of his way this morning. They have a customer for life in me.

We came to Grand Prairie Ford to look at a used Ford F1 50 Pickup. We had a great experience and ended up purchasing a beautiful 2011 F150 truck. Our salesman, Andy MCFarland met us at the front door with a firm handshake and a friendly smile. He stayed with us throughout the sales process and helped us in any and every way possible. He answered our questions and was very knowledgeable in the process. This is my second truck that I have bought at Grand Prairie Ford, but it won't be our last. Thanks everyone at Grand Prairie Ford. Especially Andy, Darrel, and Ross. Laura will be back in a couple of months to get her new Ford. Ron Sykes 7/1/2016

It was an absolute pleasure working with Sam Rushing and his team. I inquired about a new 2016 F-150 Lariat 4x4 online. Sam contacted me within minutes and was extremely knowledgeable. Soon after speaking with Sam, I took the short drive out to Town East Ford from Dallas. Sam was able to have my Trade appraised very quickly and I was offered an amount well above fair value! After working out all the details, I was driving my new truck home that evening! I have to say that this was one of the easiest, most pressure free and enjoyable buying experiences I've ever had. Sam's level of Customer Service is unmatched. He made the whole process very comfortable and puts you at ease in a situation that can be very stressful at times. It was also very nice to have a salesman who truly enjoys his job. You can tell that Sam is genuine and really has a passion for selling Ford cars and trucks. His positivity is infectious!! I wouldn't be surprised to see Sam as the next New Car Manger! Maybe even the GM at Town East Ford in the coming years! I also had the pleasure of working with a few other people I would like to mention. During my time with Sam, he had a trainee that was shadowing, his name was Johnny, aka "Tiny". Tiny wasn't so tiny, he also made a very large impact on my experience. Tiny was only a few weeks into his new position at Town East but he could have easily fooled me. He had a very professional and welcoming vibe to him. He showed true interest in getting to know me as a person rather than just a car buyer. He too also had a very positive attitude and strong focus on Customer Service. The last person I would like to mention is Mr. Ozay Jones in the Business Center. Mr. Jones handled all the organizing and finalizing of the finance for my purchase. He too was a great example of excellent customer service. He took the time to listen to my needs as a driver and made appropriate recommendations to help extend the lifetime of my new truck. Mr. Jones also made the "Paperwork" section of purchasing a new vehicle smooth, easy and a quick. Overall this was an absolutely wonderful experience. I will be taking all my future business to Town East Ford. As a local business owner myself, with over 200 employees, I understand the importance of having great people on your team. People who truly believe in making the customers experience the best it can be. People who make it look easy and unscripted. Town East Ford has succeeded at this with these 3 gentlemen. Thank you to Sam, Tiny, Mr. Jones and Town East Ford for the wonderful experience. You WILL see me again.

I spent hours researching for the perfect truck (and ultimately the perfect dealer), and a big part of that was working with Ranger Oppert who happily & patiently educated me over several hours of phone calls, on the various options, packages, pricing and ultimately finding me several options right in my sweet spot. Meanwhile I visited several other lots looking for the perfect truck and dealer. I ended up right back to Town East Ford where I felt like the team listened carefully, handled me patiently and with expedience. I'm one that enjoys the back and forth of settling on a fair price for the new truck and my trade. Negotiations ensued with Ranger Oppert with timely and gracious support from Gerald Whittington and ultimately Andrew McWilliams stayed late and got us to a final deal. Once the deal was agreed finance team member Jason Clark was quick, and patiently accommodating a last minute change on my part. Thanks to the great team at Town East Ford. Looking forward to my new truck and my new relationship with this dealership.

Collision department repaired our 2015 F150 that had side body damage caused by a valet company. Helped us deal with the valet folks, excellent repair work including respray of bed coating due to the need to remove the bed and bolts to repair. After buffing the truck looks brand new! Also installed BakFlip bed cover. Looks great and very tight. Jonathan was friendly, professional and kept us informed throughout the process. Great experience! Highly recommend.

Thanks to Scott for being so patient with me. I had many questions on getting my repairs done to drive to Colorado to give my car to my Grandaughter as I'm moving to Florida. He answered everything for me and no matter how busy he was (and they were very busy) as soon as he saw me he stopped to talk to me, answered my many phone calls and went beyond what most service people would do.I will miss the great service I always receive from your service Dept. Thank You!

Was dreading the visit initially but Tyler made the experience pleasant. He was very helpful and answered all of my questions honestly and thoroughly. Will definitely be purchasing through him when I go back!

Tut was the ONLY person on a rainy day that was willing to help me find out some information on a 2017 F250 on the lot. Not a single sales guy (or the other finance guys he was near stepped up). His personality is very energetic and personable. He got my sense of humor and played along. If I HAD to go through Ford for financing, I have a feeling he would have made my experience the BEST I'd ever had. He was sad that I brought my own NFCU check and I was sad I didn't get to close with him (David was cool but not Tut cool). Eddie - Made my negotiations pretty painless and was quick to ensure I had first dibs on the truck I was considering; Only other thing I wish I'd gotten would have have gotten my Military appreciation or Ford Loyalty $$ on this deal. Jimmie - SYNC guru that even I stumped (LOL) Ezra - You were the one guy that I felt I could talk to about issues in the past, and you're going to be my "Go-to Guy" from now on!! If you have the pleasure of working with ANY of these guys, they will treat you right - tell them Slink sent you.

I visit Bob Tomes often for their pest control service and I'm always greeted by Robin with a smile. She is very friendly and always inform me of anything that needs extra attention when it comes to their pest service. It is always a pleasure to see her and the staff working with a positive attitude. When I am ready to purchase my next vehicle I will choose Bob Tomes Ford because of the friendliness of the staff.

Had a great experience with tyler, very knowledgeable about the vehicles he was selling and provided excellent customer service to me. I would recommend tyler and Bob Tomas ford to all my friends and family.

It was time to look for a new vehicle to replace our aging 2007 Ford Edge. The old Ford had served us well. It ran as good as the day it cane off the lot. It just didn't have all the new electronics and safety features available in the 2018's. So being extremely happy with our last three Ford products , we didn't take long to decide that our next new vehicle would also be a Ford. After a little research we decided on a Ford Explorer. Easy choice. Next to locate a dealer who we could Trust! A dealer that would Sell us a car without forcing a bunch of Dealer Add-ons. WE live in Rowlett so we looked at a few local Ford dealers first, Most didn't have a car on the lot without a $1000 of worthless add-ons like nitrogen in the tires for $250 extra. So we expanded our search futher away , 55 miles away to be exact. That is where we found Five Star Ford, An Honest Dealership with reputation to match. My Wife was 1 step closer to having her dream car in the driveway.. Next I needed a salesperson to help guide us in our quest for that perfect Explorer. That Salesperson was Johnny Birdwell, he was extremely friendly and very Knowledgeable with almost 30 years in the Industry. Johnny reviewed all the different packages and options with us. With his help, We decided on Explorer Sport Edition. Five Star Ford had a huge inventory and Johnny knew where ever Explprer that fit our choices was parked. After Johnny showed us several different Explorers the wife knew exactly what she wanted down to the color of the Explorer emblems on the Car. She had her dream Ruby Red Explorer Sport with dual moon roof, black leather air conditioned seats with red trim, all the fancy new electronics and safety features, the exact exhaust flairs she wanted, the 360 cameras, crash avoidance with or without a rear center console picked out. The only problem was even with Five Star Ford of Richland Hills vast inventory no such Explorer was on their lot. That is when Johnny Birdwell went to work for us to find the "EXACT" Explorer Sport she dreamed of at another dealership in the Five Star Ford Family. Johnny had it ready for us to sign the paperwork the next business day but we could not make it since I was out of town for work. Johnny Birdwell even offered to drop the wife's Dream car off at our house. We thanked him for the offer but decided to picked it up the next weekend. And that my Friend is how Johnny Birdwell helped me make my Wife Happy!

Tyler Shock was very helpful and extremely knowledge on both pre-owned and new cars! Definitely recommend!

Jeff Carter with Mac Haik Desoto Pre-owned Internet Sales This is the best gentleman, in my professional opinion, if you???re in the market for a vehicle you need to get acquainted with how to get the best deal possible. It was as easy as deciding what vehicle I wanted to buy, which was a Jeep Compass Sport, then Jeff searched the internet , then offered me a price lower than what he could find on line. All the shopping was done for me so I knew I was getting the best solution for my needs. Just to be safe I went, I always suggest a person checks this out, to edmonds.com to get a fair market price of the Jeep I was interested in purchasing. Jeff???s price was over $2,000 less than what Edmonds could locate in the area. Kelly???s Blue Book use to be the ???go to??? resource for car worthiness but Edmonds is the most up to date site of true market value. I actually entered the Jeep???s VIN number to do a spot on internet search. Not only do you get the best price, you also get great customer service. I am a person that hates buying cars, going to market in Mexico, and just dealing with price negotiations. I wish what the price was on the car is what you paid at every business that sells automobiles. However, we know that???s not the case unless you go to a place like CarMax which I would not recommend. So by Jeff shopping the internet for me in reference to an identical Jeep, he just beat the best price found so I was confident I was getting a better deal had I spent countless hours researching and shopping myself. Jeff???s fellow employees work together as a team; all put forth an effort to make the process simple. When I signed the buyer papers with the finance manager there were no last minute surprises. She even went as far as discussing my credit report by pointing out suggestions that would improve my score. I have Identity thief and my credit is a mess so I???m currently working with a company getting it cleaned up and accounts that aren???t mine removed. I had totaled my previous jeep so even though it was not the right time in my ID theft resolution, Mac Haik took that into consideration making the financing a breeze. So don???t hesitate to call to get your next car, Jeff Carter at Mac Haik, even if you have challenged credit issues. You can reach Jeff Carter by calling Mac Haik???s main number and asking for him in pre-owned sales: 972-274-8365. Text him at 972-971-7920 and/or email at jcarter@machaikdesoto.com. Most of my interaction with Jeff was from texting and emails; saving me time of constantly going into the dealership which is something as I mentioned above I despise. It took me one day to look, follow-up was from the comfort of my environment by texting, phone, or emails, and then the second visit was delivery of my new Jeep. Can it get much easier? This dealership has really put the car buying industry into the future by utilizing the internet for locating cars for comparison. They simplify the purchasing process, saving me time, money, and most important I felt in control. Due to Mac Haik???s business ethics, coupled with their system approaching customer needs, it was an enjoyable car buying experience that I have never encountered in the past with other dealerships. Glenn Steelman TCU Alumni Phi Gamma Delta Petroleum Club of Fort Worth National Honor Society

My service advisor was Ronald Green 210988. Ronald did a fantastic job...thank you Ron

From the moment I walked into Mac Haik until the job was complete and I walked out a very satisfied customer. Thank you Mac Haik for helping me get back on the road. The person who helped me was very knowledgeable and courteous. Merry Christmas 🎄🎁

A/C needs to be turn on in waiting area everything else was great, didn’t have to wait to long for oil change

My experience at Rockwall Ford was nothing short of excellent. I had to wait for a while (I'm sure they were being thorough with my vehicle), but they made it seem like it was no time at all!