We were apprehensive after reading some of the reviews here but A.J. Franks and Cathy Hill were so helpful in answering our questions, taking photos, and following up on our requests so we decided to make the 900 mile trip each way and the car was everything they promised. It looks new and A.J. went beyond what you could ever expect. He was wonderful, kind, polite, patient and setting up services such as codes, Bluetooth, and explaining many things about the vehicle’s operation. We left a thrilled customer counting our blessings on the way home. The dealership personnel were polite and helpful and we were treated with great courtesies. We can’t say enough good about our experience. Bless you A.J.!
Great experience Jason Vanasdale GMC TerrainDenali
by Jerry & Pat Henderson from Ducan Falls, OH
November 6, 2018
4.9 (173 reviews)
Jason Vanasdale was very patient with us. He located a 2017 GMC Terrain Denali, which we liked, but we wanted the 6 cylider version. He brought it in, just for us!
i brought my car in (2015 mustang) to have the oil changed & also asked if they could check the right back passenger tire because the sensor was giving a false reading about the air pressure in the tire. the service department was very prompt in taking my car at the time I was scheduled & was very courteous, knowledgeable. I will always use the all star ford place in Denham Springs, LA. They also reminded me of a recall on my car & that I will need to bring it back in at the first part of next year.
Craig & Ryan at Fair Oaks definitely deserve a 5-star rating. I've been researching Ford cars for years (yes - YEARS!) and waiting for the best time to buy one. I've been e-mailing with Craig throughout this entire time, and he has been incredibly patient and knowledgeable about the cars and promotions available. He has been extremely patient with me, which is necessary given the number of e-mails/questions I've sent over the years. :) I finally purchased a 2016 Escape, and the experience was very smooth. The car I wanted was waiting for me at the dealership (had been sent from another location), all clean and ready to go. The process was painless, and in no time I was on the road with my beautiful car. The car itself is wonderful - but the experience and wonderful salesmen will bring me back for any future car purchases. My family has purchased cars and had our cars serviced with Fair Oaks for years, and we will continue to do so for years to come. Thanks for a great experience!
Jason Rice provided excellent service and helped me set my sights on a new 2018 Ford Fusion Hybrid Titanium vehicle. When I first arrived at Kunes Country and he posed an important question??????When are you looking to purchase a new vehicle???????I shrugged and offhandedly murmured, ???Oh, you know. Soon. Probably.??? Little did I know, I would return 24 hours later, ready and willing to purchase my new set of wheels. He guided me to a vehicle and provided some necessary information about hybrids before setting me off on a test drive. It was at that moment I was sold on the make and model. That was the easy part; the difficult process was about to begin. I tend to have a specific taste when it comes to vehicles and, admittedly, I???m often very picky. The color and features have to be just right. Yes, I???m one of THOSE customers. Oh, the abject horror. Jason was not dissuaded. Taking the printout of the vehicle I built on Ford.com, he set out on a hunt for the car of my dreams. He soon discovered two suitable vehicles housed in Indianapolis. They were out of state, but one could be mine???as long as all the pieces fell into place. My nerves began to dance, but Jason didn???t bat an eye. A few calls back and forth and something amazing happened???Kunes Country had my car. Jason helped set up my phone and offered a hand if I ever had questions down the road (what an awful, unintended pun on my part; apologies). I have drove my new car away Tuesday evening and still experience happiness each time I don???t hear the engine turn on (it???s also fun to freak out my friends with the car???s silence, but those are stories for another day). I actually love driving now. My 2011 Ford Focus SE (also from Kunes Country!) was nice, but I REALLY love this car. Thank you, Jason, and thank you Kunes Country. There???s a reason why my family continues to return to your dealership. You have a great team, and I can always find respect and warmth there.
Thank you ! Chris Ratchford for showing us the Ins and out of our Ford Explorer...and for answering all our needy questions we had !
Best of luck ¿
Randy and Deb Levenhagen
Plymouth Iowa
Excellent service from Dennis Thompson when I brought in our Accord for a 120K check-up. He was very organized, explained everything clearly, and followed-up to ensure all the work was completed in a timely fashion. Thank you Dennis!
I called to schedule a service appointment for my Honda Civic and I am pleased to say that I am so grateful it was answered by Steven Peters. I told him exactly what I was in need of and he had it configured and quoted within minutes. The day & time I needed to come in was available & I had the comfort of knowing I was able to get a ride to work and back to the Service Station after work. When I arrived, I was pleasantly greeted by Steven and his expertise made me feel at ease. I was called later that day to say that my car was taken care of and that everything went well. When I went to pick up my car, Steven went through every detail of the service and answered all of my questions. He took time to go through everything & made sure I had all discounts that could be applied. Being a single mother, my car is a necessity and I wanted it well taken care of....which happened at Tom Kadlec and the assistance of Steven Peters. Thank you!
Dennis Thompson was very helpful and answered all our questions about our recent experience about getting our air bags replaced on the recall. He was very honest with us on the time frame it may take to get this done and offered us the use of a vehicle until we could get ours fixed. Dennis Thompson was very knowledgeable about everything. Thanks Dennis we appreciated your help!!
I have owned two Hondas, a Civic and currently an Accord. I have primarily used Tom Kadlec Honda for all of my maintenance and warranty service needs because of the excellent customer service. Dennis Thompson and his associates are always very attentive and very helpful in assisting their customers. I look forward to continuing my business at Tom Kadlec, thanks again Dennis for the great service.
by Dan Johnson at Auto Nation from White Bear Lake, Mn.
November 5, 2018
4.5 (627 reviews)
We went into Auto Nation to look at the new Escapes and we drove away with a brand new 2016. We were so completely satisfied with our favorite salesman Dan Johnson and we would always go back as long as Dan is there. Our children now go there and they always ask for Dan also. Dan knows his cars and he knows how to please a customer. Dan has been our salesman for many years now and I would always recommend people to see him if he is there. So far everyone has drove away with a new vehicle purchased from Dan that we sent to him. Great job Dan Don and Bonnie Forga Little Canada Mn.
I recently purchased a new 1/2 T truck at Don Chalmers Ford. I had done some preliminary research on the Internet, tried out about 6-8 different vehicles, and after several follow up emails and calls from Glenn Aldrich at Don Chalmers Ford, I drove the 45 miles to look at several vehicles he had surfaced out of their inventory. The entire experience was pleasant and conducted with consumant professionalism; often, when entering an automobile dealership, one feels like the main course at a piranha banquet. None of that occurred with Glenn---he scoped out my preferences, looked over offers I had from other dealers, and made me a good deal on the unit I had selected, and I went home to think about it. They gave me the vehicle overnight to test drive; I returned the following day and we finalized the deal. There has been excellent follow up and turn around on final set up details. All in all, a pleasant experience. I'm very pleased, with my new truck, with Glenn Aldrich, and Don Chalmers Ford!
I've been having our cars serviced at Autonation Spokane Valley for 10 years and never had a bad experience. I really appreciate working with Mat Keller in the service department and RJ the Toyota Tech.
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