Used 2021 Ford Explorer for sale near Shenandoah Retreat, VA

Sales persons were very informative and provided quality service. Sales manager took time to confirm eligibility for all possible rebate offers. Financing took time to answer all questions and reached out for confirmation on questions from customer.

I love my ST all except for seating. I’m just not a fan of European style seating soo we had an upholstery shop up grade them. Sooo much fun to drive! Great gas mileage considering I’m a lead foot. And when needed you can put a full 4x8 sheet of plywood in the back.

Amazing experience. Bazil was fantastic, got me into the car I wanted at a great price and I will be back for more in the future!

Although pricey, this truck is awesome to drive . Very sharp looking and runs fast! I highly recommend ! We went from a Flex to this car and it was a seamless transition.

Service always prompt, complete, and resonably priced. Always excellent service, courteous assistance. Would recommend this dealership to anyone. Will purchase my next car from them!

I often drive to the Michigan upper pennisula in the winter. This SUV has never disappointed me. One time I was driving up to Sault Ste Marie early in the morning. The road was slippery with blowing snow. The outside air temp was MINUS 41. i was alone with hardly ever seeing another vehicle. I kept thinking "trust this vehicle" because my life literally depended on it. I had no problems. And everything was on high - the defroster, rear defrost, heated steering wheel, heated seat, radio and keeping my phone charger plugged in. And in case you wonder why I would venture out in these conditions - I was called for jury duty and made it on time !! It has also gotten me out of deep snow.

I used the Ford app to schedule the appointment for the first time and had no problem. I arrived a few minutes ahead of my appointment they were able to check me in and complete the oil change and tire rotation in less than 45 minutes while I waited.

The ford explorer is an outstanding suv. The new design in 2020 is stylish and the rear wheel drive/4 wheel drive option is state of the art. The ecoboost engines are economical and extremely powerful. Ford dealers are everywhere! Ford parts are common and easy to obtain! I looked at the competitors. Front wheel drive is not suitable for trucks in my opinion. The handling of a rear wheel drive vehicle is outstanding. I actually have a 2022 platinum with the 3.0 v6 and this 2021 base with the 2.3 4 cylinder. Happy with each!!!

De'von was an excellent sales person. He was extremely helpful and kept me and my wife up to date on everything that was going on while we waited for our new car. He was a joy to talk to and was able to help us find a great car that we could afford and enjoy. I couldn't have asked for a better person to assist us through the process of finding and purchasing a new vehicle. Will return to him for any future vehicle purchases. Even while waiting 5 hrs for the process to be complete he stayed up beat and kept us informed to everything going on to clean and inspect our vehicle to make sure it was 100% clean and ready for us. Will suggest anyone looking to buy goes to him.

First time Explorer owner, had an Expedition that I loved but it was too high for my wife, so it went to our son. The Explorer Limited is lower, but still higher than a crossover or sedan which helps my visability. Love the electronics but concerned that they will have problems later on so I purchased a dealer extended warranty (bumper to bumper) that is 10 years 125,000 additional miles for piece of mind. Car drives like a dream, is VERY comfortable, has more than enough power even with the 4cyl (used to V8's). Gas mileage even with 4WD is great (23 city and almost 29 highway) not climbing hills. We will see how it does when we go north.

What a pleasant experience. My first time financing a vehicle. When going to initially look at the vehicle, I discovered a few issues. Obviously no used car is going to be perfect, nor was I expecting it to be. They told me to come back the next day and the issues would be fixed. I came back and they did in fact fix the car. They are willing to and have went above and beyond.

Very happy with the staff. They were straightforward, honest, and my car buying experience was hassle free. My sales rep quoted me an upfront price and communicated all additional fees as well. I was given a fair amount for my trade.

On Sat, July 5 we purchased a 2020 F150 with the assistance of Dylan Griebel. The truck was being processed into the dealership and was not ready for delivery. Dylan kept us informed of the truck's repairs and status. He professionally assisted in making changes to one of the warranties and facilitated a smooth delivery. Knowledgeable, friendly and thorough, we would enjoy working with Dylan again.

Once again my service writer Adam Kearney was the best!!!! Took me without an appointment and got me in out very quickly with a beautiful job done!

Excellent service at Koons Ford Sterling in Virginia to diagnose and repair a malfunctioning Automatic window mechanism. Techicians repaired the window, but took time to double check to make sure everything was fixed, and discovered a further problem that required a more extensive repair that solved the problem. Customer service representative Andrew expertly and courtesly handled the transaction both from in-take of my Explorer to the final resolution. Final bill for all services even came in slightly under the initial estimate. Excellent experience and I will continue to rely on Koons Sterling.

Brought our 2017 Equinox to trade for a Traverse. We felt welcomed from the time we arrived on the lot. Vincent and all of the staff were amazing. Came home with a great Chevy Traverse and a great deal.

Jay and crew were wonderful. They made buying a new vehicle fun! Go see them.

I bought my Ridgeline from out of town with Tim O’Barr out of Winchester office and the experience was exceptional. From the first call back after contact online, to the trust I gave to complete the transaction to delivery of my Honda exactly as described was first rate. I can’t say enough good things about Tim and the team!

Customer service was awesome. Very prompt and informative. I would recommend this dealer. I live in Tennessee and was visiting family in Winchester. Had a recall and they took care of it no questions asked

Darius was great and really knows his stuff. He wasn't just trying to sell me a car but also HELP me with making the right decision for me.