Used Ford Explorer for Sale in White Marsh, MD

Currently working with Paul Sarandos for some repairs on my vehicle. It has been a very stressful time and there have been a few mistakes made by both Al Packer's team and another Ford dealership. However, Paul Sarandos has continued to show the utmost professionalism and assistance with regard to fixing my car. Paul listens to his customers and strives to do whatever is possible for 100% customer satisfaction. Thank you Paul and thank you Al Packer's White Marsh Ford for your assistance.

Great vehicle, very comfortable to ride in, great visibility, makes driving a pleasure again. Safety features are great without the clutter and distractions on other new vehicles. Features are very intuitive to use. One feature that it came with is the front camera, I didn't think it was necessary, but after trying it out, it really is handy to see what you can't see over the hood of the vehicle.

I had a 4 year old "2013" equinox with chronic engine issues. After working with my previous deal to no avail. Bob bell tried to help with warranty and then gave me a good trade and a good deal, stepping up to a Traverse. I made a rash/ angry decision to get rid of the equinox. Rob S. found what I wanted and got me out the door in good time. Didn't think I would ever buy another bow tie. Glad we did. Much better vehicle.

perfect car for my purposes, traveling, camping etc. I look forward to many fun trips and adventures, I need 25 words but for now I think this is about it.

All I know was it was a frantic morning and I had travel because we just had a family lost. A customer service man by the name of George took the time to find my warranty information and made sure my vehicle was taken care of. A lot of times we as women feel uncomfortable getting our car service because we just dont want to be taken advantage of. But George made sure everything was straight. My husband and I are so grateful! Thanks again George!

Handles great. Plenty of power. Roomy. Good interior design. Lots of extras. Economical. Laying down the back seats gives you plenty of room or stand them up to haul a couple more people.

This was my first time buying a car from an actual dealership and even though I read the sterling reviews on here, I still brought my parents and went in expecting the worst. I couldn't have been more wrong. Andrew Hart was the salesman that worked with me from the moment I requested info about the car I wanted (2012 Chevy Cruze LS in Ice Blue Metallic). Emails were responded to quickly, his demeanor is friendly, quiet and approachable, and there wasn't any need to haggle - the sticker price was $3,000 more than the price listed on Cars.com and they honored the Cars.com price with no issue! I also got a great APR through their financing (Frank knows his stuff!) and in general, every employee we spoke to was friendly and knowledgable. And the car itself runs like a dream. I tend to avoid Dundalk as much as possible, but if you're around the area and looking for a great car buying experience, Norris is the place to go and Andrew is the guy to talk to. Their 4.8 rating on here is well-earned.

This car looks 'classy', has lots of 'bells and whistles', lots of horsepower, very 'cushy' inside. Sadly, had to say good bye to our Jeep Sahara; she was not well. We'll miss her looks, but we'll enjoy the smooth ride, and cush of our Explorer.

After researching in 5 different Ford dealers, the best deal was given by Norris Ford. When we went to see the car, the attention was excellent. The seller, Garry Parsons Jr., did an amazing job getting the deal; the sales manager, Dave Webster, financial manager, and store manager were efficient, diligent on closing the deal. I would definitely recommend Norris Ford to get your new or used car!!

I recommend Explorer those looking for comfort and spacious car interior. Everything is well designed and looks luxurious all over. I purchased this two months ago and might be a little soon to review its performance but so far I am happy with what I got. I just don't recommend the dealership where I bought from : " Ford of Orange, CA" stay away from them.

My old car was my third minivan in 15 years. Now that my kids are older and leaving for college, I wanted something that could carry 6 or 7 passengers but was ... well... NOT a minivan. I did some research on late model used three-row SUVs, and found the 2017 Nissan Pathfinder. (My favorite of my three vans was a 2005 Nissan Quest, so choosing Nissan was easy for me.) Before I started browsing for cars, I applied for credit through Carvana, and was approved. Next, I entered in all of the information about the van I was trading for the Pathfinder. (Beware -- the trade-in amount is only good for 7 days, and it can change wildly in that time!) I was pleased with the trade amount, and it was great that I could shop for my new car and see my down payment and monthly payment for every car I viewed! My specifications were pretty clear -- AWD, less than 10,000 miles, and never a rental car. I found my dream car a few days later, and started the purchase process. It was quite smooth and the directions were very clear about what documents need to be uploaded. When I went to click on "finalize purchase" (or something like that), a red flag popped up...my trade-in value expired WHILE I WAS IN THE PROCESS OF CHECKING OUT! I got on chat with Carvana staff right away, and they were able to return the trade in value to NEARLY what it was before the expiration. This is something that needs to be addressed by Carvana -- once a customer is to a certain point in the process, those numbers need to be frozen. So we set a delivery time, and the Carvana rep was pretty much on time considering he was traveling 70 miles or so from the Chicago office. Everything was smooth -- signed a couple more papers, took my Pathfinder for a spin, Eric inspected my trade, and I left within 30 minutes with my new car. I would also like to add that I drove directly to my mechanic, so he could inspect the car and make sure I wasn't buying something with hidden damage. Mechanic said to me, "This car is perfect, like new." Just what I wanted to hear. Thanks Carvana! I am telling everyone I know about you guys. Good to work with you! Janet - 2017 Nissan Pathfinder

Meets all of my needs. Excellent room and features. Also, feel like I’m driving in a very safe and sturdy car. Pickup is awesome V6 engine 3.5 liters EccoBoost. Love this car!

I was looking for an F150 all over town and then came across Koons. The communication was fantastic, Tom the General Sales Manager reached out via text, he was able to narrow down the vehicle, the specifics, and the payment before I came in, huge convenience! Derek the sales consultant helped with the paper work and test drive and Will the finance manager made the finance part quick and easy. Easily the best experience at a dealership, the team at Koons is top notch. Highly recommend!!!

It is the best car I've used so fat. That why I crown it the, It's best car at it own best. I love it fuel economy.

Awesome overall experience. Had and have always a cool experience reason I returned again and again

This vehicle has everything we wanted. There is plenty of storage room and holds 7 people comfortably. There are usb plugs in front and back. Great ride, quite and smooth.

This car met all of our family needs. We have enjoyed it. It was comfortable for transporting adults in all of the seats as well as children. The TV made the entertainment on long trips seem short and more enjoyable.

We recently went down from York, PA to purchase a 2018 Focus ST. Pete made the transaction as smooth as possible throughout the whole process, and amazed me with all the work he put into it before he even knew if we were really going to come down and make the purchase. Pete gave us the best price available and we have a local Ford dealer I had given the chance of getting business and they said they just weren't able to get as low, at their closest they we're still 1400 dollars more then Pete's price at Koons. So if your looking to buy a vehicle, it definitely will improve your chances of getting the best price possible by dealing with Koons. The finance manager Harry made the finance part of it easily understandable and got us a great rate and payment. Thanks Pete and Harry for the great service and any further vehicle purchases will be made at Koons, and we will pass on the idea that if someone wants a great deal where to go!!! Also a side note, we had always been weary of purchasing out of state and thought it came with alot of extra paper or side work, absolutely not, I think it was easier working with Pete at Koons than it was buying my last car here in PA. They took care of everything there, no extra work needed.

This car has all the bells and whistles one would expect from a premium vehicle, but at a much more affordable price. The interior is sleek and accommodating, as well as comfortable. I love the double panel sunroof and the heated seats! So far it's doing decent on gas mileage for considering its size. It also doesn't feel like driving a tank, it maneuvers well and rides smoothly!

Mr. Koulatsos, I wanted to let you know that your team, led by Ms. Slay, delivered an outstanding experience. I picked up my car this morning, and Dorise and Justin finished the transaction the way they started it – strong. Dorise started her day early, because I was early, and got me going. While she was doing the paperwork, Justin brought the car around, and when I came out to look it over, he was polishing a section of chrome – because “they missed a spot”. Fantastic customer service and attention to detail. I also noted the clean car, the clean wheels and shined tires. It’s the little extras that make the difference. Please congratulate your team, from Dorise and Justin to the car washer, and everyone in between – and let them know they have a very satisfied customer. Best regards, Al Saxon

Extremely satisfied with our recent purchase. Our Ford Explorer has met and exceeded our expectations. Tons of space for family trips to sporting events. Nice smooth ride. Could see myself purchasing another in the near future.

I took my car to Bob Bell Ford for routine service and because my check engine light had randomly come on, even though nothing seemed to be different/wrong with my car. Little did I know that I would end up needing $2700 in unexpected repairs/service. Robin (service representative I corresponded with throughout the process) was extremely helpful and pleasant; she made an otherwise stressful experience go extremely smoothly and positively. The work was done quickly (dropped the car off Monday knowing they couldn't do a diagnostic test til Tuesday, picked it up Thursday evening despite the fact that they found an additional issue after the initial repairs on Wednesday). I could immediately feel and hear a difference once I picked the car up. They did a fabulous job throughout the entire process.

This car met my needs. It is spacious for my 3 kids and their friends, with plenty of room on the third row sit. The remote key and keyless start is very useful, specially summer time, when you can leave the car locked but running, so the AC is still cooling.

nice customer service...convenient.....been dealing with Ford dealers for a many a year..1986 Ford Ranger still have, 2004 Ford 150 still have 2015 Escape still own and a 2013 Kia....as you can see we have bought and sold/traded for newer models through the years.....and have been very satisfied

This vehicle has all the quiet and power I could ask for. Great styling and and convince options. Would definitely buy at West Herr again.

1. You fit my "6" into your service line quickly, even though I didn't have an appointment. 2. The amount of time from turning the car over to you and your turning it back to me was absolutely reasonable. 3. Everything that needed to be done was done, done right. 4. You were very kind to me and understanding of the little problem I brought you. 5. And, who could forget, you washed my car! Much appreciated!

This exployer is the nicest one that I have had by far. Very nice driving vehicle. Love the cooling and heated seats. Love heated steering wheel.

This was the smoothest car buying experience I could've imagined. Tommy Kerr took great care of me and never once pressured me into anything. He was extremely helpful and informative and made me feel very comfortable under his wing. Phil (finance guy) was a great help as well and fought to lower my rates. Got nothing but good things to say about Apple Ford.

This vehicle has everything that I need, tow package, four wheel drive and is very stylish and comfortable inside. The third row seating is surprisingly roomy and I love the stowable seats.

I contacted Apple Ford on 12/13/16 at 8:45pm at night regarding a 2016 Volkswagen Jetta Hybrid SEL Premium. I was directed to salesman Neville Dick and I expressed to him my interest in the vehicle and told him that I reside in South East Georgia which is over 800 miles away. I told him i needed to see pictures of the vehicle and a Car Fax since none of this was posted online yet because they just received the vehicle the same day I inquired. Neville went out of his way that very night to send me detailed pictures of the vehicle, send the Carfax to my email, AND send me a quote to my email from his manager (The dealership closes at 9pm and he was there way past closing helping me). The very next morning I expressed to Neville Dick that I wanted the car and he emailed me a buyers order and even came in on his day off to make sure the car was secured for me! I took a flight to Baltimore on 12/15/16 to come get this car and Neville Dick met me at the airport with the car to give me a ride to the dealership. Everything was how it was explained and there where no surprises with the car. Neville dick is very professional with strong customer service skills. To top my experience off he limited my time at the dealership to an hour since he knew I had a long drive back to Georgia. If anyone is considering purchasing a car from this dealership from a long distance i reccomend Neville Dick, He will make sure that the vehicle is secured and the logistics will be smooth. EXCELLENT CUSTOMER SERVICE!

engine slips at 55-60 and when it takes off.I have had this car over a year and am so tired of the skipping.Ford motor said to just drive it til they get a code to fix it..I think when you pay this much for a car and it's new it should run like one...not a very happy customer.My family has always been a ford family..

Bought a new 2018 Ford F150 XLT Sport Package Pick-up from Apple Ford. Was trading from a Ford F150 Raptor so was looking for a truck with some performance but all the new technology and better gas mileage. Richard Martinez put me in a Ford F150 XLT Sport that had all the things I was looking for plus the 3.5L Twin Turbo 370 hp. ECO-Boost is getting about 20 mpg from the Raptor 13 with plenty of power. Richard is a tech wiz and setup my phone to work with the Ford Pass and Android Auto via the Ford Sync3 system. From Sales, to Finance with Mike, to Aftermarket Parts with Teresa (arranged for spray in bed liner and free loaner) and meeting service folks, Apple Ford has been first class. You also can't beat their free "Customer for Life" program (free car washes, oil changes, etc.) that other dealerships have charged me hundreds of dollars for! Love the truck and now an Apple Ford fan!!!

I wasn't looking for this one but it stood out and I had to test drive it. My Wife feel in love with it before we got out of the lot.

We recently purchaed a new Ford Explorer. We did our due diligence. We went to Toyota, Honda, Ford, and Subaru dealers. When we settled on ford we went to four other ford dealerships. Here???s what we loved about Apple: 1. Environment - great people with great attitudes. 2. Cleanliness - everything was always nice and clean! Nothing was broken and outdated - it definitely looks like the owners put money back into their people and their facility. 3. No mind games - I didn???t once feel like anyone was trying to mess with our heads or decision process. It was just a regular sales thing! 4. Competitive - they matched another dealer???s certified offer on my trade in. Best price for the vehicle we wanted!! 5. Kid friendly - they???ve even got a small kid play area. 6. Great rewards program to keep us coming back for life!!! Steve and Mike helped us get the perfect car, Lindsey helped us outfit it just how we wanted, and Mike T helped us with finance. Everyone was great from start to finish and we will be doing business with them for a long time. BTW - they managed to turn preciously loyal GM owners to Ford owners when GM turned their backs on us. We don???t regret the decision at all, though having a blended family with our Chevy Truck and Ford Explorer makes for interesting conversation!

The fifth generation Explorer is a fantastic offering in its class. The Explorer Platinum offers features that compete with luxury brands (first row heated/cooled/massage seats, lane keep, adaptive cruise), and in 52,000 miles I haven't had an issue so far. The 4WD system handles great in the snow, and the 3.5L twin turbo V6 offers plenty of power. The second row captain's chairs can be moved forward to offer third row occupants livable legroom, and there's still plenty of cargo space behind that. It handles well, tows well and is all around the best vehicle I've owned. I would recommend this SUV over any other in its class.

I bought a new RAV4 through Jerry Potts at Laurel, MD new Toyota lot. Great experience! Gave me straightforward honest info with zero pressure. Best buying experience I ever had, and a great price. I would do it again in a heart beat.

This car met all our requirements and we are very happy with our purchase. We are return customers and feel very comfortable working with Doug Lawrence and David Bruton. They made shopping easy and no stress.

In my experience with Criswell Audi Pre-Owned, and their Sales Manager Alan Hannon and Salesperson Al Mayas, provides an overall ownership rather making the customer feel they are just selling cars. Alan and Al operated as a team to work through selecting the right pre-owned Audi within our requirements, desires, and budget. If my salesperson, Al Mayas, was not immediately available I was given Alan Hannon's direct number to discuss any questions I had prior to the sale. When it came time to finalize the sales transaction Al ensured it would go as quickly as possible upon my arrival at the dealership by having the car cleaned and prepped, the paperwork ready, and having arranged with Finance to get everything processed. Then, Al spent as much time as I wanted going over all functions of the car (including all menus in the MMI, setting up the cell phone and directory, and getting the Sat Radio activated). Al followed up the next day to check on things, had the dealership call again within the first week, and then called a few weeks later to ensure all was still going well. A month later I stopped in the dealership and Alan Hannon asked again how things are going, and did I need any additional "tutorials" on the car functions within the MMI; and actually wanted to check the menu settings to make sure it really was set-up the way I wanted it to be. I bought a 2013 A5 Quattro, but the level of customer service and desire to ensure I was having a true ownership experience is usually reserved at other dealerships I have experienced on newer, more expensive vehicles. So, this is why I'm happy and consider Criswell to be providing an overall ownership experience.

Has everything you could ever want in a car. We have a 2016 Ford Explorer limited. Seems to have every option ever invented ! Even has massaging seats.