Will definitely be returning to Lenz in the future. Got an amazing truck, for a great price at the Minocqua location! No pressure to buy, and very helpful customer service!! I will be recommending Lenz to family and friends for sure. Thank you Sam!!
This dealership demonstrated responsiveness, accurate information, timely service and out of the ordinary service quality for our recent truck purchase. We live in NC and were amazed at how easy this process was thanks to the Lenz staff???s expertise.
Brandon was very responsive to my messages and questions. Never felt pushed to buy. He was polite and had good customer service. We would contact him again in the future for another car purchase. Thank you Brandon.
Finding a great truck was easy. From being able to test drive and figure out what one was best suited for myself. Mike let me do my own thinking and made sure there was no error in the process of purchasing the truck. Having him by my side purchasing my first truck was very nice. Mike is a personable guy with a lot of knowledge in the industry. Without a doubt felt normal to be able to talk and cooperate while purchasing a vehicle. Look forward to future purchases through Mike at Lenz.
We have been dealing with Lenz truck for years and every time we are more than happy. I believe this is our 7th vehicle we have purchased and never have we had issues with the vehicles. We highly recommend
My experience from the end of November until now has been a 2.5-3 Star.
Specifically went to this location to look at at a vehicle. The sales rep was helpful and professional. Completing the paperwork and finalizing the sale took way too long, hours!!! There was one finance person helping four people in line.
Make sure you pay attention to details!!! Vehicle did not come with floor mats. Strange to me. When they dropped the vehicle off it was not detailed nor was the gas filled up per agreement, so when I called about everything they did cover the cost of new floor mats. Great customer service, right?
Fast forward to it now being summer. My air condition does not work. Per manager who was not customer friendly and rude on the phone, stated “anything can break on a used vehicle”. Makes you think you need check EVERYTHING before you purchase.
In my opinion, poor customer service. I would think you’d want to retain your customers by trying to help them out when the vehicle is less than 6 months old to them. Will not be going back to them to purchase my next vehicle.
Our salesman Bob West was great and really listened to what we wanted. No high pressure sales. Everyone there was great. My husband and I were blown away on how willing they were to work with us to keep us within our budget. Great experience.
We found the vehicle on the internet we went to the dealership to look. The sales associate I spoke with on the phone was busy so they assigned Matt to show us our vehicle. He had two vehicles brought around for a test drive. We liked one of the two started negotiations and purchased the vehicle. From beginning to end the process was quite enjoyable no pressure just presented our options. Matt was detailed when going over cars accessories. It was certainly worth the trip. We would recommend recommend this dealership. Greg & Connie G.
The entire process was so easy with EvS. I was looking to lease a Ford Edge, and Alex was upfront about the deal terms and patiently walked me through all of my questions. Multiple people on the team stayed late to help us get through the paperwork and get us out the door, and they were able to support getting the process started via email. I usually feel like I'm getting screwed somehow in a lease, but did not feel that way with this team.
Very professional and friendly staff, you won???t go wrong buying from them as they do an excellent job. Alex was great to work with and I would recommend him and the dealship to anyone looking for a new or used vehicle.
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