Joseph listened to everything I was looking for, only showed me what I was interested in. Unfortunately my van wasn't ready and wont be for a day or 2 and my trade in wasn't running but they let us use a loaner! Im very happy with my experience and will go back
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
by Heavy Onthemiles from denver, co
December 5, 2018
This car has met all of our needs. We put a ton of miles on it over the past year and a half and haven't maintained it as well as we should have, but its still running without any issues. (60,000 miles) all it has needed are new tires, brake pads, and oil changes. The transmission is sometimes a little odd sounding - shutters a little, and not as strong/tight feeling as it was when we purchased the car (continuous transmission).
The interior feel, solid road feel, and great gas mileage have you feeling as though your driving a more expensive car than what it is.
I've really enjoyed this vehicle and would recommend it to anyone trying to save money on a new or lightly used car.
Sales representative (Heather Rosas) was very courteous and knowledgeable about the new vehicles. We will definitely come back to purchase our next vehicle. We are planning on having our new vehicle serviced by Ancira as well.
Most reliable car I have ever owned!!!
by 50appraiser from Havertown, PA
November 27, 2018
Car is more reliable and has more interior room than other foreign competitors that I have test driven. It has all of the bells and whistles! Back-up camera, Satellite radio, USB ports, 12V ports, trunk buttons and remote, alloy rims, cruise control, SYNC technology for Hands-Free phone calls and voice commands for radio and phone calls, it's awesome! Drives great, heat & AC fire up immediately! It's a great car!
My husband and I went into the dealership to trade in our vehicle and obtain a nice mid-size vehicle for our future family. We were immediately welcomed by Isaac. He was friendly, yet assertive and efficient. My wife and I can really appreciate him and the way he listened to our needs to make sure we left satisfied with our new vehicle. He really went the extra mile to ensure everything went as smoothly as possible. He has been extremely professional and very respectful of our time as well. He definitely sets the standard to carry out the greatness, class, and exuberance of the Infiniti name! We love our new vehicle! Isaac gets a 5 out of 5 in our book.
Will never buy a Ford again
by EBail90 from Flint, Michigan
November 29, 2018
I loved the fact that it had the perks of an SUV with the great gas mileage of a small car but that’s where the benefits end. I bought it brand new last year and have already had the clutch replaced twice and the touch screen is faulty. It flickers from dim to bright, and the backup camera glitches. Sometimes the screen goes black altogether. Thank goodness it’s under warranty because it would have cost me multi thousands of dollars to repair. Incredibly disappointing.
Even though we couldn't walk out with a vehicle at this time, customer service was great, and I loved that they are straightforward and fast on theirs service. We will definitely come back when we are ready and have already referred family.
Great for the money
by Emelio from Weirton
November 14, 2018
Great commuter. Hatch is reason i bought.
Wayyy less $ civic. Well equipped and good mpg. My son loves it . Ez to park in city
Coming to Jordan Ford was a very pleasant experience. From the moment we stepped onto the lot, PJ, our sales rep greeted us and took us straight to our future 4Runner with no sales pressure whatsoever. From there he took my wife out on a test drive while I waited with our three year old in the Lobby. After that I took the 4Runner out myself with PJ. Not once was he pushy. He waited till we were done with our test drive. We explained the situation that we were not ready to buy that day and he understood completely. We walked away with a sales purchase order that was good for 5 days after saving us even more money from the asking price. I expressed that the 4Runner had a strange smell in the interior and so they detailed it and shampooed the entire thing. After we got approval on loan he drove 40 minutes to our place of business to deliver paperwork so we wouldn't have to come into the dealership. After that, he advised that the truck was clean but needed to air out for at least a day due to concerns of any leftover fumes from the cleaning treatment. On delivery day, he drove from San Antonio to San Marcos so we wouldn't have to travel all the way down to him. PJ treated us like family and for that we are grateful. We will definitely be buying from them again. Can't say we've had better service anywhere else! Thank you PJ Julian, Paulina and Aaron
No issues or problems so far,with over 46500 miles
by Angus M from Wichita Falls, TX
December 20, 2018
A fun car to drive, handles and drives very well. Gas mileage is over 40MPG highway. Seating is comfortable except for the backseat and cabin is cramped. This car has lots of features and technology for the money. Overall a great value. My only complaint so far is the transmission has a slight stumble when in the lower gear when going from a complete stop, it is hard to get use to this and doesn’t always do this consistently.? I very much like driving this car!
Alex went above and beyond to make sure I was provided with all the details in purchasing a new or used car. Giving me suggestions and his advice, but was in no way pushy. Extremely professional.I would highly recommend Alex Davila to anyone who is looking for a new or used vehicle.
Love the hatchback design but the transmission suc
by Focus hatchback from Henderson, NC
December 14, 2018
Beautiful hatch back and the blue candy paint is beautiful, I bought this car for my wife and she loved it until about 10,000 miles the transmission starting slipping or shuttering . Carried it back to The Ford dealer and I was told that the tranny was supposed to slip or shutter when it shifted . I was told that there was nothing wrong . I asked the Ford dealer why did it take 10,000 miles before it started this shifting crap !!!! I have purchased 5 new Fords over the years and I am very dissatisfied with this 2017 focus. It’s time to trade before the warranty runs out !!!!
We have been Ford owners forever but traded her in for a new Nissan Titan XD. We are thrilled with our new truck! Inside and out... we consider it an upgrade from our Ford truck!! Thank you Travis Miller for your patience and expertise with us throughout the choosing and buying process!
Knowledgeable and friendly staff. Sales associate was excellent. Atmosphere was pleasant. Beautiful facility. Oh yes, and the car I bought was absolutely pristine. Thanks for the pleasant experience.
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