I have purchased various vehicles from Ted Russell. I like to work with Douglas Peak. Douglas is the very definition of professionalism.
This purchase had its challenges ( not at all a reflection of this facility ). With Douglas as my salesman I really wasn't too worried. With his help and the help of the sales managers Mark and Dag, this experience was as great as all of the previous experiences. I left happy , in my new vehicle.
I will continue to purchase my vehicles from this dealership and I recommend anyone else to give them the opportunity.
P.S.
I would also like to mention that the service department is also unmatched.
Thank you, All.
2018 Ford Focus SEL Review
Beautiful car
by Kamela207 from Lancaster PA
May 7, 2019
5
Perfect size for me. Loaded with all the cool new feature - sunroof, Bluetooth, heated seats and steering wheel. Excellent gas mileage. Loads of storage in the trunk.
After experiencing trouble with coming to a complete stop in my 2011 Jeep Grand Cherokee, I brought my vehicle to Jim Cogdill Dodge because that's where it had been purchased new. After finding out my car was faulty due to a recall, I called and spoke with Chris who set up my appointment and was very polite. The lady who I paid after having a fuse replaced was very polite as well. David (the mechanic) was most helpful and I wish I could have gotten his last name. He walked out to my car with me and acted with as much concern for my car as I had. He showed that he cared and expressed that I did not need to be making an hour and a half drive back home in my vehicle. He took me back inside and set me up with a rental car. Thank you Jim Cogdill Dodge for hiring great employees. I work in retail and it's very refreshing to not have to deal with ill mannered people. A huge thank you to David for fixing my car.
2018 Ford Focus SE Review
My first new car and I love it!
by G-ma from Mableton, Georgia
May 2, 2019
5
I love the brakes and the take off. it is a smooth ride and does not feel like a small car. The trunk is small but serviceable but the overall look is sporty.
Had some recall work done on my F-150 and I must say that I was very pleased in the whole process. No run around. Had an appointment at 2 PM but dropped it off early about 9 AM with no hassles. I was called about noon that it was done with a text to keep me informed of its status. Love the service and will definitely be bringing it back to LCF!!!
2018 Ford Focus SE Review
Very awesome vehicle
by GregggJHoeck from Antioch, IL
April 28, 2019
5
This car has everything I was looking for. The heated seats, and mirrors is an excellent option. The stereo system sounds fantastic. It's very sharp looking and the gas mileage is a plus. I love this car.
I had a great experience at Knoxville carmax location.
I went in with vehicle I wanted transferred and it was available within 5 days, even though it was quite a distance from Knoxville (Boston). Will Purvis, my sales consultant, was great to work with! I don't plan to ever buy a vehicle anywhere else again!! Thanks Will and Knoxville carmax staff!
2018 Ford Focus S Review
best service and car
by hayden760 from palm desert ca
April 26, 2019
5
it is very comfy and hopeful well have this for a while and look forward to dealing with these men that work at poway dealership in the future due to the amazing service
Vehicle available to be shipped to your home. Contact
the dealership for details.
Carvana-Touchless Delivery To Your Home Review
Easy easy EASY way to buy a car!
by janders5511 from DealerRater.com
December 3, 2018
4.4 (1930 reviews)
My old car was my third minivan in 15 years. Now that my kids are older and leaving for college, I wanted something that could carry 6 or 7 passengers but was ... well... NOT a minivan. I did some research on late model used three-row SUVs, and found the 2017 Nissan Pathfinder. (My favorite of my three vans was a 2005 Nissan Quest, so choosing Nissan was easy for me.) Before I started browsing for cars, I applied for credit through Carvana, and was approved. Next, I entered in all of the information about the van I was trading for the Pathfinder. (Beware -- the trade-in amount is only good for 7 days, and it can change wildly in that time!) I was pleased with the trade amount, and it was great that I could shop for my new car and see my down payment and monthly payment for every car I viewed! My specifications were pretty clear -- AWD, less than 10,000 miles, and never a rental car. I found my dream car a few days later, and started the purchase process. It was quite smooth and the directions were very clear about what documents need to be uploaded. When I went to click on "finalize purchase" (or something like that), a red flag popped up...my trade-in value expired WHILE I WAS IN THE PROCESS OF CHECKING OUT! I got on chat with Carvana staff right away, and they were able to return the trade in value to NEARLY what it was before the expiration. This is something that needs to be addressed by Carvana -- once a customer is to a certain point in the process, those numbers need to be frozen. So we set a delivery time, and the Carvana rep was pretty much on time considering he was traveling 70 miles or so from the Chicago office. Everything was smooth -- signed a couple more papers, took my Pathfinder for a spin, Eric inspected my trade, and I left within 30 minutes with my new car. I would also like to add that I drove directly to my mechanic, so he could inspect the car and make sure I wasn't buying something with hidden damage. Mechanic said to me, "This car is perfect, like new." Just what I wanted to hear. Thanks Carvana! I am telling everyone I know about you guys. Good to work with you! Janet - 2017 Nissan Pathfinder
2018 Ford Focus SE Review
Not a bad ride
by KDC1 from Kdc
April 25, 2019
4
This is a good vehicle aside from the eco boosr engine. I do not like that when someone pulls out in front of you the engine shuts off when you hit the brake.
I purchased a 2009 Lincoln MKX on May 6. We drove from Gray area to Knoxville 2x before we made our puchase. Both times we were able to look inside all vehicles, drive anything we were interested in, no pressure, very relaxing and pleasant experience. I drove my MKX home after a 30 minute process, with a full tank of gas, and lots of friendly smiles. The 30 day warranty applied to the MKX. 2 weeks later, the TPU case leaked terribly. Called and talked to claims, took the car to auto shop, got it repaired, and I myself have NEVER had such a great and easy car buying experience as I have at Doug Justus. A huge thanks to Hunter, Joseph, Jeff and the team for everything.
Rick and Carolyn Hicks
2018 Ford Focus S Review
Better then expected
by KepMN from Rochester, MN
April 24, 2019
4
I purchased this vehicle with 250 miles on it. Wasn't sure what to expect because of average reviews. The vehicle now has over 8000 miles on it. I live in a northern climate. Over the summer the mpg was just under 40 mpg city/highway. During the winter it dropped to just over 34 mpg. So needless to say I am very happy with the mpg. It has a 4 cylinder engine but with the get up and go it has youd never know it was a 4. No problem merging onto the freeway at all. People complain about the leg space in the back seat. If you are awkwardly tall like 6 ft it might be an issue but I think there is plenty of room. I love the comfort of the front heated seats and the beautiful handling of the car. All controls are easy to reach. The heated steering wheel is nice also. Heated outside mirror etc. Great car for the money.
We found additional vehicles that are close to your year range.
The most amazing experience ever! Donna and her crew took exceptional care of us and we couldn't be happier! Awesome Awesome Experience!! Come to the Alcoa location it is top of the line!! Don't waste your time at the Kingston Pike location - You will be disappointed - Come to Alcoa they are the real deal!!!!
2017 Ford Focus SE Review
Absolutely the most reliable car I've ever owned!!
by Shell_ Marie from Punxsutawney, Pa.
April 22, 2019
5
Excellent ride.. Very comfortable and safe car!! Extremly reliable.. Sleek and sexy but very very durable! I would buy this car over and over as I am loving It!!
I want to take this opportunity to recognize both Thomas Hickey and Chuck Renfro for their outstanding support and professionalism during my resent visit and purchase from Ted Russell Ford. When one buys a car that cost more then his first home (40 years ago) it takes patience on the part of the sales staff to ease concerns and resolve the apprehensions/unknowns that go along with a high valued purchase. Both Thomas and Chuck were extremely knowledge about the Ford Edge and went out of their way to provide assistance/training on every option available on the car. Thomas's help on reprogramming the dash board information was also greatly appreciated. Darryl (finance department) was very helpful in assisting me in securing the best financing option available to me. It is important to note that first impressions mean a lot sometimes and the buildings, vehicles and grounds were well maintained and considering the fact that a major road expansion project was ongoing on Parkside Rd .... that deserves special recognition. I strongly recommend that if anyone is looking to purchase a new/used Ford or other quality used car, they do their research and then take time to visit Ted Russell on Parkside for I am sure they will not be disappointed. I am sure (based on the service I received) that when service is needed, the Maintenance team will also be as helpful in finding/resolving any potential problems. I had them install a 2" trailer hitch and the work completed was as good as if it came right off the assembly line. Please convey my thanks to the staff for a job WELL DONE!
2016 Ford Focus SE Review
This car is exactly what I wanted for my budget!
by Susan from Philadelphia Pa
May 13, 2019
5
I love the comfort and look of this car. It is perfect for what I need! It has all the "hands free" features which I love.
Today the guys at Ole Ben Franklin Motors in Alcoa really saved me. My 2 yr old Lincoln MKZ was showing low battery in the key so I decided to change the batteries in both key fobs. They came apart easily but over 2 hrs later a total of 4 intelligent adults were unable to put them back together, so I am thinking I have to drive all the way into Knoxville to the delearship where I purchased the car. I had company coming and really didn’t have time but my car was useless until I did. So I jumped into my old Ford truck and took off. On the way I passed Ole Ben Franklin Motors so I thought why not try to see if they could do it. I walked in and explained my problem and the first guy asked if I bought the car from them. I said no and he said OK and went right to work on the fob. After a couple of minutes he decided there must be some trick to it and walked me over to Tom Weiss the general manager. Tom immediately smiled at me, took the fob and went to work on it. It took him about 4-5 minutes but he got it together and handed it back to me. I thought I may be pushing my luck a bit but took the other fob out of the bag and asked if he would do that one too. It was in 4 pieces so soon a delightful young named Mitchell walked up and between them both they got the second one back together. THANK YOU TOM AND MITCHELL for your graciousness. I was treated like their best customer ever even though they knew I had never purchased anything from them. They are the kind of people I love doing business with so I will give them a try the next time I need a car.
2017 Ford Focus SE Review
Excellent salesperson car.
by sales guy from South Jersey
March 23, 2019
5
I needed a car that was reliable and got good gas mileage. Also have 2 children in college, so had to be inexpensive. Surprising comfort and extras (bluetooth + aluminum wheels) for the price. Great gas mileage. Nice looking vehicle as well. Hate to part with it.
After searching high and low for a great truck for a reasonable price, I found a 2008 GMC Sierra Denali at this place called Know Drives. It had 146k miles, but was in really great shape. The dealers at Knox Drives were very laid back and totally made the buying experience wonderful. It was well worth the 3.5hour drive from Atlanta and I strongly suggest that anyone searching for the best vehicle for the best cost from the coolest sales people, please take a trip to Knox Drive in Knoxville, TN before your final purchase choice. Ask for Justin, he's very accessible and easy to work with. The financing process was equally high ranking (SouthEast Credit Union) ! I hope this review helps ! I'm not the type to leave feedback, but this experience is worth sharing.
2016 Ford Focus SE Review
Best gas saver car I own
by Itachi from San Antonio, tx
April 26, 2019
5
The Ford Focus is good overall car especially when saving gas, it’s also good car for a little family and the exterior is really nice
I have purchased various vehicles from Ted Russell. I like to work with Douglas Peak. Douglas is the very definition of professionalism.
This purchase had its challenges ( not at all a reflection of this facility ). With Douglas as my salesman I really wasn't too worried. With his help and the help of the sales managers Mark and Dag, this experience was as great as all of the previous experiences. I left happy , in my new vehicle.
I will continue to purchase my vehicles from this dealership and I recommend anyone else to give them the opportunity.
P.S.
I would also like to mention that the service department is also unmatched.
Thank you, All.
2016 Ford Focus SE Review
I love this car
by Darrell from WORCESTER
April 22, 2019
5
This car is stylish, comfortable and fun to drive. The miles per gallon are superb, it runs smooth and quiet. The inside is up to date with heated seats, MyKey, rear backup camera.
Had some recall work done on my F-150 and I must say that I was very pleased in the whole process. No run around. Had an appointment at 2 PM but dropped it off early about 9 AM with no hassles. I was called about noon that it was done with a text to keep me informed of its status. Love the service and will definitely be bringing it back to LCF!!!
2017 Ford Focus Titanium Review
THE MOST RELIABLE CAR I'VE OWNED
by Berenice from Los Angeles, CA
March 19, 2019
5
I own the Ford Focus SEL 2017 hatchback Ruby Red. I love how smooth it runs. Good on Gas. Sporty look and rims are nice. Everyone likes it. The interior is good looking. Specially the LED lights in the interior and you can change them to any color it has that option! The trunk space is pretty good, also what I like is that I can put the seats down and have lots of room in the back. That's what makes it better of a hatchback than a regular car trunk space. Bluetooth is on point. Also the app called FordPass is amazing you can know anything about your car.
I had a great experience at Knoxville carmax location.
I went in with vehicle I wanted transferred and it was available within 5 days, even though it was quite a distance from Knoxville (Boston). Will Purvis, my sales consultant, was great to work with! I don't plan to ever buy a vehicle anywhere else again!! Thanks Will and Knoxville carmax staff!
2017 Ford Focus SE Review
great lil car
by Dave from FRESNO
March 15, 2019
5
Replaced my 03 focus with 325000 mi. ( wrecked it). It has different transmission, will take a little getting used to. Everything else seems to be a good upgrade, wish they still had a 2 door.
Vehicle available to be shipped to your home. Contact
the dealership for details.
Vroom - Buy a Car Without Leaving the House Review
Online Car Buying from Vroom
by chevygurl from DealerRater.com
December 3, 2018
4.2 (522 reviews)
Car buying online can NOT be this easy anywhere else. Submitted credit app, followed up on the app on Monday 6/11/18, got approved, received contracts on Wednesday 6/13/18, returned them back at a FedEx drop-off box, Vroom recevied them on Thursday 6/14/18, paid my deposit as well, Vroom Rep called me on Friday 6/15/18 and said my car had been moved to the shipping department to be inspected and prepared for shipment. On Monday 6/18/18, I received an email saying that estimated delivery day would be 6/20/18. At this point I'm over the top anxious and super excited for 6/20/18. On 6/20/18 evening, around 5:50 p.m., Vroom Rep calls and tells me that the delivery guy won't make the delivery time scheduled for 6/20/18 so it'll be 6/21/18 when he delivers the car. I received my car on 6/21/18 at 6:00 p.m. at a Wal-Mart super center parking lot. I signed the bill of lading and received my keys. Oh, and there must had been miscommunication between the delivery guy and Vroom, because before he handed me my keys he asked who was going to pay him, and I told him my shipping fees and all were included in my financing. So he said they are probably just going to send him a check. Other than that; everything went extremely smooth. I did not run into any problems other than the day delayed delivery (which wasn't a big problem). I am completely satisfied. I received my paperwork and my car all in ONE week!!! ONE week!! It does not get any better or easier than that. The car is freaking awesome, l LOVE it!! It's just like brand new on the inside and almost on the outside, I take that back, it is pratically brand new on the outside with just minor scratches and paint chips. I love love love my car!!! I would highly recommend Vroom to family and friends and to anyone looking to purchase great vehicles at reasonable costs. In the future, I plan to purchase again from Vroom. Thanks Vroom!!
2017 Ford Focus SE Review
Very nice car, great on gas.
by Tamvau from Valparaiso, in
March 11, 2019
4
Rides very well and has great gas mileage. a good size for small family. Currently have a 2004 focus and still drives good. Very easy to maintain and cost of repairs can be affordable.
Terrific job by all......................................;…;...............This is ridiculous to have to make a statement with 50 characters please correct this
2016 Ford Focus SE Review
Great car very very reliable
by Fordfocus fan from Denver, Colorado
April 17, 2019
5
I bought my Ford Focus se flex fuel in 2016. I bought this vehicle as a rideshare vehicle. I drive this car 24/7 almost, pretty much non stop. Current mileage is 139,000 miles, still rides nice and mpg is 31.0. 90,000 miles the clutch in the 6 speed auto trans and even outside of the warranty Ford still replace it for free. I have only had to replace a upper oxygen sensor, evap tube/valve. Iam very happy that the focus has been this reliable. Iam sure with the mileage iam about due for a alternator or a water pump but that is normal, I love this car and its a testament of a rideshare driver who puts 500 miles a day in all traffic conditions that the Focus is a great vehicle and very reliable. Ford guy for life.
Vehicle available to be shipped to your home. Contact
the dealership for details.
Carvana-Touchless Delivery To Your Home Review
Selling to Carvana: super easy and no-hassle!
by Ajlee1216 from DealerRater.com
December 3, 2018
4.4 (1930 reviews)
This is a review of my SELLING experience to Carvana. I listed my car on Craigslist and was approached by an outsider buyer named Jan. She introduced me to Carvana, which I never heard of before, and it's process. She was very helpful and walked me through the process. The first deciding factor for selling to them was that they offered me the best price (vs. CarMax, Auto Nation, Trur Car). Then I realized the process was super streamlined. All I had to do was upload my documents and, after approval, schedule an appointment for the pickup of my car. Carvana sent a truck to COME TO ME to pick up the car. The driver (Lauren?) was very courteous and pleasant to work with, too. The pickup process, which included a one-mile test drive, took no longer than 20-30 minutes. Immediately after loading my car to their truck, I was handed the check, which I immediately deposited without any issues. My selling experience from being contacted by buyer to getting the check took just 10 days! (Would've been even faster if I was more timely with uploading my docs.) I'd highly recommend Carvana for selling your cars!
2016 Ford Focus SE Review
Comfortable and fuel efficient
by Mike66 from Berlin Ct.
April 11, 2019
4
I just bought this car it's fuel efficient and smooth ride makes it a great car also very comfortable plus very good looks and has plenty of get up and go
Bridget took care of my daughter Kimberly who is 19 and a single mom. Her and Big Will treated her like she was their daughter and got her in a very dependable vehicle with very low payments. I met the both of them and the finance guy along with the dealership manager. Very nice people. None of them were in a rush to move on to the next sell. If you're looking for a vehicle definitely go see these guys in Alcoa right next to the Walmart.
2016 Ford Focus SE Review
Great little car but...
by mmarie from Springfield, mO
April 2, 2019
4
Love the car but noticed it misses a bit right after I bought it. Later learned there was a recall on the fuel system and a lot of people have complained the recall "fix" didn't fix it. I would probably not buy this car again in the future. Research to make sure this issue isn't on the year you are considering.
Came in 7-20-2016 to see if I wanted to do business with Ted Russell as I had a bad time in the past. Tim was a wonderful help and answered all my questions. He did a wonderful job helping us. I would do business again and highly recommend others to work with Tim.
2017 Ford Focus SE Review
Looking forward to driving this for a while!
by Jess B from Dallas, Tx
January 20, 2019
5
This car is exactly what I was expecting but upgraded. I chose to get my 2nd Ford Focus and so far so good!!
So much cool technology and nice design packed into a medium size car!
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