Beyond polite and dedicated service
July 24, 2018
I purchased a 2012 MBW X3 for my wife at A2Z Autos. Basim Saleh, the general manage, took great care of us form the beginning. He was able to get the price where I wanted it, as opposed to many other local dealers, and he was also able to give us what we wanted on our trade. I was skeptical at first since our trade was a leased Honda, not very easy to get out off without penalties, but Basim knew the caveats and has worked with us to successfully release us from a agreement with Honda. In addition, Basim gave us a free 3-month powertrain warranty with the car. When a headlight went out on the BMW (about $1,000 to replace at the BMW dealership), I called A2Z and asked if hey could help. I was pleasantly surprised to hear that Basim offered to fix it for us at no charge! I wasn't expecting such great level of customer care and transparency, especially because cars with age are sold as is, and A2Z didn't owe me a headlight repair, but they did it, and it works fine. Another thing worth noting, their pricing is extremely competitive in Indianapolis area, and their inventory is usually marked a "good" or "great deal" on Cars.com. I highly recommend A2Z and will be going back next time we need a car for our family needs.