New and Used 2020 Ford Fusion for Sale in Columbia, TN

I was treated very good by the service department. Thought my repair would be costly but it wasn’t. The service rep was easy to work with. I would recommend them without hesitation.

I was in the market for a fully loaded 2017 Ford Expedition, which were being heavily incentive by the factory. I came a cross a King Ranch Expedition at Ford Lincoln of Franklin that carried the Ford incentive but it was also discounted substantially because it had been used as a loaner for service customers. It had logged 2070 miles. I was contacted by Hayne, the Sales Rep and also spoke with Brian the F&I Manager via phone. The dealership was 80 miles form where I live and I already had financing in place. I was trading a 2014 Toyota Highlander Limited in which I had substantial equity and they offered me almost exactly what I was seeking on the trade, contingent on the vehicle being in excellent condition, which it was. I made an appointment to arrive at 10 AM on Friday morning, and when I did everything was in place. The Expedition had been beautifully detailed, Hayne showed me a round the dealership, which is impressive and Brian handled the business transaction as soon as he finished with a prior customer. Brian worked with the rep from my credit union and we got through everything with no issues. Hayne then took me out to the Expedition, gave me a bottle of ice cold water and a small box of customized chocolates (a first). Hayne covered all of the aspects of the vehicle and I was on my way in less than 40 minutes. The folks at Ford Lincoln of Franklin do things the right way, the first time. They were pleasant, forthright and did exactly what we had discussed over the phone. I came away knowing I'll do business with this dealership again because of the way they conducted themselves on this transaction. Finally, I had been in contact with 9 Ford dealerships in central TN and northern AL and even one in southern IL searching for the right vehicle. Some did ok, one was unresponsive even after a test drive, and 3 met my expectations. Ford Lincoln of Franklin was the only dealership that exceeded my expectations. I also got a follow-up call from Jesse Nichols asking if I was satisfied with the way I had been treated. You easily get the feeling that service and integrity are cornerstones for this excellent Ford dealership.

Walked in knowing I would buy a Shelby if they had the right one for a decent price. Called ahead and spoke with Cody and we ended up ordering a brand new 17 gt350 exactly how I wanted it. It came in this past week and I got out there to see it. It was exactly what I was looking for but the price was still a bit more than I was comfortable comiting to. At the time, there were 2 gt500 on site and we checked them both out. Cody and Wesley sat down and negotiated with me personally as we talked about the cars. I ended up with great deal on a 2012 gt500 with low mileage and came back the next day to finish the purchase. I had trouble getting all the cash liquidated so I filled out a no hassle, online loan application. It took me about 3 minutes to fill out and I called Cody right after to let him know it was complete. Travis set me up within the hour with a bank and a good rate. By the time I got there all I had left was 5 minutes of paperwork. I was cruising to dinner before 5pm when I didn't arrive until after 415pm. We took a few pictures of corse. These guys were great top to bottom. Best TEAM I have delt with in the auto industry to date. If you are wondering where to go for your next purchase I would recommend you go in and ask for Cody. Tell him I sent you. Happy driving. 🏎

This was our second purchase from Franklin Ford...and an unexpected one. While waiting for my wife to pick up her Explorer from the service team (they were outstanding), I stepped inside to look over a new Mustang on the showroom floor. I was approached by Brian Warren and we started talking about the Mustang. HZe asked if I was in the market and I said ???nope, just waiting for my wife who???s getting her car???. Brian...???You thinking of a Mustang some day????. Me...???Yeah, but not yet???. Brian...???Gotta Shelby in the service area, want to see and hear that one????. Me...???That would be great???. Easy as could be we started looking at inventory and I found the car I has always looked for and bought it the next day. ZI got a super fair trade on my 2011 Taurus (yep, Ford family). Brian???s follow up was consistent but easy, no push. Want to find a dealer and team that will take care of you during and after your purchase? Thos dealer will do it. Look for Brian Warren...your experience will be outstanding and a lot of fun!

Quickest, easiest, truck buying experience I have ever had! Thank you to the entire team at Ford Lincoln of Franklin! Love my new 2019 F-250 SuperDuty!

I had not been to this dealership for almost 2 years due to a bad experience...Justin my service advisor was outstanding and handled a recall service to perfection. He was professional, courteous and knowledgeable...he also took time to LISTEN. Thanks Justin because of you wwe will now give Ford and this dealership another chance in the future. Yes we have bought 3 vehicles in just under 3 years from this dealership so it's safe to say we will be calling again soon. Thx Justin they need more like you!! Franklin Ford Lincoln

My MKX was due for its 17,000 mile service. CJ scheduled my appointment and loaner car. When I arrived at the dealership CJ was there to greet me. He was able to quickly assess my car, including noticing that my tires were wearing unevenly. He recommended I have my wheels rotated, balanced, and aligned. The service department reported that my wheels were very badly out of alignment. I could immediately feel the difference in the way my car drove. It glided effortlessly. I???m really enjoying driving my Lincoln MKX. My service appointment was on Friday of the 4th of July holiday week. The service department was a little short handed due to employees that were on vacation. CJ made the best of a difficult situation. He encouraged the mechanic to have my car ready for pickup. I arrived early to avoid rush hour traffic and waited in the very comfortable waiting area for my car. My car was cleaned and delivered to the door. CJ was very kind during the entire process. Thanks, CJ!!!

Jordan was amazing. He found us walking the parking lot after another salesman left us. Let me tell you???great salesman! Wasn???t planning on buying a car until March but walked out that day in a great Explorer. I even did some research and found a better deal at the Columbia location but decided this guy worked so hard for my business that he deserved the sale. Hands down a patient, will do what he can for you guy! Had a great experience due to him! I even had a couple of items post purchase that he and team got in and fixed ASAP! Great experience and happy with the purchase!

First things first: if you're in the market for a Lincoln or Ford, this is the only dealership to visit in Greater Nashville. Incredibly warm and responsive service is the norm here, no matter who you interact with. Second: request Cody Martin as your salesperson, period. He is exceedingly knowledgeable about every car they carry, he's collaborative, he has a very open, no-pressure style, and he's fun (and funny)! In fact, I have never had more fun buying a car that I absolutely love. Josh in Finance is terrific, too - and hopefully you'll have a chance to meet several people while you're there. The friendly culture is consistent and pervasive, as it should be. After all, buying a car should be a great experience, not a stressful one. With Cody in charge, you'll be well taken care of.

Top Staff at all Levels of the Dealership Organization. The Service Representatives keep me informed via Timely Text messages. The Repairs and Maintenance I requested where completed accurately and with quality. My Ford F-150 was delivered back to me ... with a fresh Car Wash. very satisfied with the Dealership. I had also purschased my Ford F-150 at this Dealership and had a very satifying experience during the Sale.

Had been looking on internet for about 2 weeks. Replied to offer getting another $100.00 off. About the time I entered send, Tommy Baker sent an email and called. I told him that I would arrive in about an hour. Super nice young man and more than helpful to me and my wife. Absolutely no pressure, and a very relaxed atmosphere. Tim (Sales Manager) was just as nice and easy to work with. I feel they both went out of their way to make me happy. This was the best and easiest experience that I been through. I highly recommend Tommy Baker, Tim and Ford of Franklin. I don't recall the Finance Manager's name, but he was also a great person to deal with. A very satisfied customer, Don R

I was shopping for a 2017 Ford Explorer Sport. While at another dealership, I wasn't satisfied with the service I was receiving and I backed away from the deal. When I reached out to other dealerships, Cody Martin immediately contacted me and informed me that not only could he beat the deal that I was being offered, but that he could crush it. True to his word, when I arrived at Ford Lincoln of Franklin, Cody Martin set me up with the exact Ford Explorer Sport that I was looking for. His deal was incredible, he and the rest of the staff were a pleasure to work with and I cannot recommend Ford Lincoln of Franklin enough. I arrived late in the evening and instead of having me drive all the way back the next day (I'm from Clarksville), they stayed late to help me complete the purchase and save me the additional trip. This was the second vehicle that I purchased from their dealership in a three year period and both experiences were painless. Ford Lincoln of Franklin employs quality individuals that care about the experience that you have, and Cody is a fine example of this.

Ford of Franklin is 100% the best and most professional dealership I???ve ever delt with! Both Jeff Woods and GSM Wesley Evans were very professional, friendly and helped me find exactly what I was looking for! Thank you!

I drive all the way to the Franklin dealership from Nashville because there's no one else I trust with my car! Customer service is always top notch and I can always trust that the work done on my car is a job well done. I really appreciate that the team working there is great to not only get me in and out as efficiently as possible, but they also are great to explain to me what is going on with my car-- why I am having the issue I have and how they fix it. Houston has helped me out the last two times I have been in and is pretty much my hero. I am a college student far from home and when I came in because my breaks were squealing, Houston walked me through the condition of my break pads and the importance of having them replaced (they were really low). I also needed some regular maintenance which the mechanics found and then helped me understand the importance of. It's so nice to have a team with people like Houston who are there to help me as I learn about taking care of my vehicle. Everything is always taken care of professionally, efficiently, and with kindness!

Prompt and courteous service from Eric Jones.Very professional.We are having 3 Lincolns serviced there. We used to have BMWs,but now we're enjoying ours Lincolns much more.

When I walked into Ford of Franklin, I knew exactly what I wanted. Jeff Dawson did an amazing job of helping me get it. The service was fast and easy. He didn't try to sell me on something else or any add ons. He did everything he could to get the price where it needed to be for a sale. I would recommend Jeff to my friends and family any day. I love my Ford F-150!

Submitted an online inquiry regarding a purchase of an F150. Cody Martin contacted me within 24 hours of submission. Cody set an appointment time. When I arrived, Cody was already busy helping a customer walk-in. Cody greeted me and immediately pulled another sales associate Daniel Booth to start working with me. Cody continuely checked in and pulled trucks that were exactly what I asked for. Cody and Daniel made the process simple and painless. The short....Best Customer Service I have ever encountered at a dealership.

I think it is important to enjoy the process of purchasing a car or truck. My sales person is the best and my interactions with others at the dealership was pleasant and professional. It should be fun to buy a car, not a constant hassle. The people at Ford Lincoln of Franklin, especially my sales person (Tammy) made my experience a fantastic one. Not to mention I now have an awesome new truck!

I have dealt with this dealership now known as Ford Lincoln of Franklin since I moved to the Franklin area close to 18 years now. Jeff Dawson has always been courteous, patient, and continuously keeps my personal needs (and wants) first when assisting me with my vehicle needs. My financial situations have changed over the years due to life's ups and down, but each time his "kind" professionalism brings me the best vehicle with a great price that I can afford. I recommend Jeff Dawson and Ford Lincoln of Franklin to any and all who are looking for a great place to buy or lease their next vehicle.

My husband and I found a truck we liked online at Sharp Motors and drove nearly two hours planning to purchase the truck. We met Don McGee and he was so warm and down to earth. He was transparent about the price and discounts/rebates and made this transaction so smooth. Found us a super low interest rate and was just a delight to talk to and felt like friends when we left. Another fantastic gentleman was Ty, he was friendly and so helpful on the features and made sure that the truck was clean and ready to go. Such a sweet guy. The finance manager was also amazing. He was professional and a joy to deal with. I will buy my next car or truck from these guys.