New and Used 2020 Ford Fusion for Sale in Jefferson City, MO

These people truly went above and beyond for me these past few weeks. Cody Carter made both of my appointments to get my tires dealt with. Travis Peterson and Trenton Lincoln decided on a wonderful plan to take care of me to the fullest degree. John Lange is the one who brought up my specific issues to Travis and Trenton. Also updated me on the plan. Extra special shout out to the service guy who carried 4 tires, (two on each arm), across the street. Didn't catch his name though. 8/31/18 (on the same day a week before the 31st) Justin Jones jumped into action and changed out my tire with the donut I had on the car. Eric Swegle was my original salesman in October of 2017, saw me in the waiting room while Justin was getting my car together and asked what was going on. I assumed there would be some charge for the work but I believe Eric took care of it. These people truly do everything they can to satisfy their customers. Keep up the great work. From a very happy and loyal customer.

I've experienced a problem with the leather seats (front and rear) in a 2017 Fusion platinum. Although the mileage is very low (less than 10,000) and the usage is very gentle (neither my wife nor myself are big people), the leather seats cushions panels are wrinkled. The leather has been wrinkled from the day the vehicle was delivered. John Desmond (Service Manager) has worked diligently to get this situation corrected. Initially, after asking Ford Motor Co. (FMC) to replace the seat panels under warranty, he received a corporate reply denying the claim, but suggesting that there MAY be a more "conservative: approach to resolve the problem. Taking the initiative, John arranged for all four of the existing leather seat panels to be "re-stretched" at a local upholstery shop. The "fix" worked briefly, but now two of the seat panels (left front, right rear) are again wrinkled. John has, once again, asked FMC to approve and provide new leather seat panels under warranty. FMC has refused, claiming, this time, that wrinkled leather seats are "normal" and therefore not covered by warranty. REALLY? I have never ever experienced a problem like this on any other vehicle that I've owned. Have you? Have you ever owned a vehicle with leather seats before? Did they wrinkle? I didn't think so. The Machens dealership is fortunate to have an employee like John Desmond. I truly appreciate people like John trying to do the right thing, but am sorely disappointed in FMC's bogus position on a less than quality product.

I had been looking for a 2018 Ford Raptor for months. I live in Southern California and the prices they charge out here with mark up is ridiculous. I contacted Bradley Bartlett at Joe Machens Capital City Ford who had an 18??? in stock that was exactly what I wanted. The price was also perfect! I have never conducted an out of state purchase before so I was a little hesitant. From start to finish Brad answered every questions and made sure the process was smooth and left me feeling confident in purchasing without even seeing the truck or him. I also dealt with Matt (Finance) who also made things easy. After all was said and done, the purchase was completed and I received the truck EARLY, delivered to my house. I never had to step foot inside of a dealership. 10/10 would go through Bradley and the dealership again.

I have purchased 18 vehicles over the last 20 years. Without a doubt, Douglas Keeler gave my wife and I the best buying experience that I have ever had. He worked with our schedule, stayed at work late, showed us all the vehicles that we wanted to look at (including two that had to be transferred from Columbia) Buying a car is always stressful in some sense, but my experience at Joe Machens Capital City Ford was above and beyond the most comfortable. He isn't pushy, gives great advice, does all he can for you, truly above and beyond the call. When I purchase anything, by the time I show up I have already decided to make the purchase. You can buy car anywhere, that's how I see it, every car dealership sells the same type of vehicles. Not every dealership has the same quality of people, Doug and the staff at Capital City Ford make the difference. I know Ill be back.

I bought a 2015 Ford Taurus here in June of 2016 with 18,000 miles on it with an extended warranty. Right now (01/12/2018) it has almost 90,000 miles on it and I had my first problem with it. I live almost 100 miles away from this dealership and needed to get the car there but every trailer and car dolly my family owns was to high off the ground for a factory ford Taurus to get on without damaging the bumper so we lifted it up onto a gooseneck trailer we own to haul it there. Which I had told Trenton about prior and he said get it here and we???ll get it off the trailer no problem. Well I got it there right before close because it was an all day adventure trying to just get it loaded on a trailer, and the guys helped me out without hesitation. And had it fixed less than a week later, (which was impressive with all the holidays going on.) So I give em a five start rating for the cluster of a mess that I had going on trying to get it there and the speed and quality of repair.

Let me preface this with I have NEVER had a car payment, and avoided them like the worse financial choice a person could make, however, I found myself in a situation where it was unavoidable. I went to the Dodge dealership in Jefferson City MO with the preconceived notion that I was going to be treated like "Just another sale". Unfortunately, my suspicions were true and I was unimpressed with the customer service. Forward to the next day and I met with Ethan (Sales) and Travis (Financing) and explained to them with what I wanted (Big ol'Truck) and they were able to make it happen but the payment was a bit higher than I was comfortable with (Not their fault). After discussing with my wife she decided to go with a mid-size Hybrid. Not only was this a painless experience BUT not ONE TIME did they make myself or family feel like an inconvenience and we were there for about 4 hours looking at all cars and trucks they offered. I could not recommend them enough and I WILL be back!

On December 14, 2017, I bought my second car with the help of Cody Byers. The first was 28 January of 2016. My husband had had a stroke 4 months earlier and was not able to take part in the experience of shopping for a new car. Buying a car was a first-time experience for me, and I had some anxiety about it. However, Cody did his best to help me get a good deal on a beautiful new car--and with minimal "car buying anxiety." When my husband I had the opportunity to come back this December and trade our 2016 Escape for a newer model--and yet keep our payment about the same--we decided to go for it! Cody came through for us again, and we drove away with the car we wanted! Thanks again, Cody! Thanks also to Matt Wilde and Brian Lorts, who didn't give up until I got the deal I wanted. Hope you all have a great New Year!

After a horrible experience with the Joe Machens in Columbia, Missouri, I was set on never buying another vehicle from the company again. I was looking to trade in my truck that I had previously bought at Joe Machens (Columbia) for a lower mileage and more reliable vehicle, though I had only purchased it less than a year ago. I was contacted by Doug Keeler about a 2015 F-150 I had noticed online, and he was quick and professional about setting up a time to drive the truck the same day. With Doug's excellent hospitality and honest help, I fell in love with the truck. The entire process took longer than expected (unlimited ICEE's helped) but Doug kept me entertained and actually asked my fiance about our future goals in life, which was a breath of fresh air and made us feel less like another sale. We will be back in a few months to buy my fiance's car, and plan to work with Doug again. Thanks Doug for everything!

Mike worked really hard to find the exact car I wanted. After I thought he had exhausted all avenues and I was ready to settle for what I thought was second best, he continued searching and found exactly the 🚘 I wanted. I am very happy with my ruby red Ford Escape. Thanks also to Ben McGrail for showing me the features of my car and how to use them. Jamie Wilson was also very professional.

Because of a previous purchase of a GMC Acadia Denali, we were stuck. As soon as the GMC got 100000 miles it started costing too much to maintain. Thousands of dollars in repairs and no warranty and upside down on the loan. We knew we wanted to sell the Acadia before more things went wrong. We just replaced the front end and was worried something else would come up and to be honest we didn't need that big of a vehicle anymore. We got the run a round from a few dealers in Jeff, but a friend recommended Randy Wells at Machens. Thought we'd give it a try. Tonight we will go to bed knowing we have a brand new vehicle with a warranty, got some great rebates and even got 0% financing. Yes, we carried over some equity (lesson learned on used vehicles) but we definitely feel we got a fair deal, and was treated with respect and dignity. Looking forward to making some great family memories with the new Escape. :)

We had a very enjoyable experience buying our 2016 Ford Escape Titanium at Joe Machens dealership yesterday. Car buying for me is usually at the bottom of my list of activities, no fun to carshop, just stressful. But from the time we met the friendly, laid back sales lady who helped us find our car to the young man who helped us with financing, we had a very positive experience. Their team worked to reach our price range and my husband and I were both very impressed by the entire process! We highly recomme nd Joe Machens for a new or used car! Shout out and thanks to Judy and Bradley!

I was car-less and needed something quick, but my father was not letting me leave Jefferson City without a *brand new* vehicle that I could afford to pay for. We showed up a Joe Machens and I told Devon (sales) that I was interested in another car but it was not on this lot. He said, "we will get you to the price you need". Sure enough, he fulfilled his statement above and beyond. I left their lot beyond happy and in love with my new 2017 Ford Mustang. It has been three months since my purchase and they/he still continues to go above and beyond if I am in need of something for my vehicle. I would highly recommend Machens! Go visit them and ask for Devon Henry!

We had the pleasure of working with Tom Stegeman & Kyle Brink on the purchase of our new Ford Taurus! We had ;looked at few cars over the weekend at various dealerships around the area. My husband had worked with Tom previously so on Monday he called to get some information on a Taurus that was a manager's special. We went by the dealership that evening, took it for a test drive (they offered to let us keep overnight) and just a little over 24 hours later we were the owners of a new car! We never felt any pressure from either Kyle or Tom, they answered any questions we had and the whole process was hassle free. Matt in finance was great to work with as well. Again, everything was hassle free!

When Brad Bartlett approached me as I got out of my car at Joe Machens Ford, my guard went up....I really just wanted to "look" in peace....the last thing I wanted was a pushy salesman. Brad was far from it. From the get-go, he was low key, knowledgeable, fair, direct and pleasant. He earned my business and my loyalty. I came to trust him and I highly recommend him. He's a true professional. I'd been driving my Lexus SUV 14+ years. I loved the car and cared for it religiously. Even so, it died on the highway at 165,000 miles. With three kids in college and a new job, I'd planned on driving the "paid for" vehicle to at least 200,000. It "fit" my lifestyle perfectly. I wanted to find the same "lifestyle and pocketbook fit". I wasn't sure if that meant SUV or sedan. I came to Ford to explore both. I'd seen Fords I liked, but didn't know what they were. Patiently, intelligently and always mindful of my financial parameters, Brad helped me through the process. He asked questions. He offered information, insight and opinions. He let me compare - at Ford and elsewhere. He was an informed, fair sounding board. We explored new and pre-owned. He gave me the space to make decisions - first on sedan, then on Fusion. And that was when Brad's effort and abilities really came into play. He helped me decide what options I needed and could afford. And when he didn't have the car with those specs, he found it and got it for me. Knowing I'd shop any price, he delivered a compelling one. Even then, I worked to better deal Brad and Ford, but couldn't. By the questions he asked and answers to questions I asked, Brad guided me to the perfect car for me at the right price. Moreover, I came to trust Brad. Trust led to comfort and comfort led to decision. I appreciate the level of honest professionalism Brad delivered. And I'd recommend him to anyone.

I had gotten a rock chip on the hood of my new Escape. The body shop team took care of it and you can't even tell it was there; the paint is a perfect match. The cost was significantly cheaper than the 2 other estimates I'd gotten (I chose not to turn this into insurance since the cost to fix was lower than my deductible). Plus I needed "The Works" oil change and 15,000 mile maintenance done and Mike in the body shop worked with Doug in the service department to see that it was all done in one trip. And as always the gal at the payment window is super friendly, always checks to see if we have rewards points and makes it a pleasant experience (even though it may not be painless on the wallet!)

Angie is great to work with and is very much a positive part of the service process...she makes things happen and even helped with changing out the wipers😊 Great Job Angie!!!!

Shawn did a great job, stayed late for me a couple night and stuck to his word. Did everything he told me he was going to do My mom referred me to you all, she plans on buying a new f150 fall 2019 She bought her 2014 f150 new back in 14

Very pleased that the service center found what the problem was after approximately 2 years of having Joe Machens Quick Lane looking into the issue and not being able to find out what the issue was. Was told one time that it was a rocks getting in the brake and when the noise stops that is when the rock falls out! And then the visit on 4/25/18, I was told that it might be a vacuum hose leak. Sandra Andrews

I had been thinking about a 'newer' car since mine was getting up there in years and miles but couldn't make up my mind to 'take the plunge'. Then I found out my 'other' car needed some extensive work. I was talking with my buddy Raz about what they had. He doesn't sell any more so he called his buddy John Lange. We talked about what I was looking for and what they had. I was actually making arrangements for tires for my son's Focus - which we had bought through Raz several years earlier. Because of a minor emergency I brought the car in earlier than planned. I would have needed a ride back to work. Raz called John and suggested I take the Focus we had been discussing instead. Then John said 'Why don't you just keep it until Saturday' giving me a couple days to drive it. John found a $1000.00 off deal and then, because of the color I chose, he found another $1000.00 rebate and 72 months financing at 0% interest. We came in on Saturday to sign the papers. I couldn't have found better guys anywhere who listened to what I wanted and what I needed. John hooked us up with Matt Wilde to do the paperwork. Matt gave us all the options on payments, including my option of a down payment and the difference it would make in my payments. Then we talked about the various warranties available. Because I don't anticipate this being 'high mileage' vehicle, Matt was able to find a warranty covering a longer period of time, These gentlemen all had an equal part in making this a truly enjoyable experience, This is my first time ever 'NEW' car. I can't imagine anyone else being able to make this such a super experience. I have purchased vehicles previously from Ford and have always received super service - but these guys were totally awesome.

This is our 3rd vehicle from Fulton Ford and I can???t imagine going anywhere else! Excellent customer service and great deals-they will beat the competition. Jordan Pieter and Harold Love made our purchase easy, friendly, and painless to drive away in a new Ford 250!