New and Used 2020 Ford Fusion for Sale in Mesquite, TX

It was an absolute pleasure working with Sam Rushing and his team. I inquired about a new 2016 F-150 Lariat 4x4 online. Sam contacted me within minutes and was extremely knowledgeable. Soon after speaking with Sam, I took the short drive out to Town East Ford from Dallas. Sam was able to have my Trade appraised very quickly and I was offered an amount well above fair value! After working out all the details, I was driving my new truck home that evening! I have to say that this was one of the easiest, most pressure free and enjoyable buying experiences I've ever had. Sam's level of Customer Service is unmatched. He made the whole process very comfortable and puts you at ease in a situation that can be very stressful at times. It was also very nice to have a salesman who truly enjoys his job. You can tell that Sam is genuine and really has a passion for selling Ford cars and trucks. His positivity is infectious!! I wouldn't be surprised to see Sam as the next New Car Manger! Maybe even the GM at Town East Ford in the coming years! I also had the pleasure of working with a few other people I would like to mention. During my time with Sam, he had a trainee that was shadowing, his name was Johnny, aka "Tiny". Tiny wasn't so tiny, he also made a very large impact on my experience. Tiny was only a few weeks into his new position at Town East but he could have easily fooled me. He had a very professional and welcoming vibe to him. He showed true interest in getting to know me as a person rather than just a car buyer. He too also had a very positive attitude and strong focus on Customer Service. The last person I would like to mention is Mr. Ozay Jones in the Business Center. Mr. Jones handled all the organizing and finalizing of the finance for my purchase. He too was a great example of excellent customer service. He took the time to listen to my needs as a driver and made appropriate recommendations to help extend the lifetime of my new truck. Mr. Jones also made the "Paperwork" section of purchasing a new vehicle smooth, easy and a quick. Overall this was an absolutely wonderful experience. I will be taking all my future business to Town East Ford. As a local business owner myself, with over 200 employees, I understand the importance of having great people on your team. People who truly believe in making the customers experience the best it can be. People who make it look easy and unscripted. Town East Ford has succeeded at this with these 3 gentlemen. Thank you to Sam, Tiny, Mr. Jones and Town East Ford for the wonderful experience. You WILL see me again.

Sheena represented Randall Prestige well. She took care of us, we had fun, and a lot of people got to drive the fabulous Ford cars. So many people were impressed with Ford. It was an amazing experience. Sshe spent ALL day with us to help us fundraise for Garland High School DECA. Prestige is donating $4200. Thank you. You are helping students in your community attend DECA conferences for competition as emerging leaders in business and marketing. We are thrilled and grateful.

I was waiting on another service rep with whom I made the appointment. He was busy with another customer. I mention to an employee that I was really in a hurry to be on time for my hair appointment at 1 pm & that unexpected traffic in Dallas (unexpected traffic in Dallas...my bad) put me behind my schedule. Soon Jim came over to take care if me instead. I so appreciated that! He took my info, got my car in the "que" & when I told him about about possibly being late to my next appointment- took the time to walk with me to see if the driver for the courtesy ride was ready & available. The driver was & I took advantage of that ride. I arrived at my appointment only 2 minutes late! That was great! Then when I received a follow up call, today, about how my service went- I shared that I inadvertently left my receipt at the cashier's office. While I was on the phone with Jim, he emailed me a copy right there and then! That is service I will return for! Roy Coleman has taken excellent customer care of us through the years & when I neglected to ask for him yesterday while making my reservation, it is GREAT to know that there are other great reps to take care of my needs. Good job, Jim! Thank you for the team at North Central Ford!

Hi ! My overall experience with this service order was excellent .. from my technician to the rest of the staff .. the 2 parts that we had to order, in addition to all the other "routine" maintenance items, were received very timely from Memphis .. good job ! I'm on vacation now ( after getting my car prepped ); so, I'm drawing a blank on my tech's name; but she was excellent ! Thank you North Central Ford :) Robb Lee Cedar Hill, Tx

Dakota R had the best customer service and also gave me a lot of information for my vehicle i am looking at when i am ready I’ll be buying from him !

Efrain was amazing! He made sure all my questions were answered and that I left satisfied. I'm so happy I went with WestWay Ford and even happier that Efrain was my salesman he wasn't pushy or rude like other sales people I've dealt with. Efrain made sure I left with the car that best fitted my lifestyle and that worked for me financially. I highly recommend you come visit Efrain he'll make sure your buying experience is a great one!

On April 9th I went to Westway Ford after communicating with James through email for a few days. James was available the vehicle I was interested was available and I test drove and knew that I wanted this F150. I was short on time and was not able to make the deal on this day however a week later I was back and bought the truck that I wanted. James is friendly, knowledgeable and not one bit pushy or demanding. As I said he answered all my questions and has followed up with me several times to make sure I have no questions. If Westway could clone him it would benefit them greatly he truly is the best!

I recently purchased a new car from Westway Ford (Irving TX); I was greeted with Texas hospitality which was followed with the most outstanding service a car buyer could ask for. I had a goal of exactly what I wanted....and not only did I get it but the entire process was stress free (which is rare when you buy anything nowadays). I drove away 100% satisfied and I actually look forward to buying another car from Westway.

Efrain was the most courteous sales person I've ever had my entire life! This was my first time going into a dealership and from the beginning he knew exactly what I was looking for, the first choice he showed me was the first choice I went for. Efrain was excellent with me great attitude with a lot of charisma and very enthusiastic about what he does. If I could recommend everyone to someone it will definitely be him thank you so much Efrain!

My husband and I just bought a new Ford 150 xlt from Westway Ford and had a small chip on the grill , Sandy Coleman and Angelica Wuvanich in the customer service department have been EXCELLENT to work with I was kept up to date on repairs. I feel they went beyond what is expected and at this point l will go back when it's time to buy my Lincoln. Arnold and Misty Berends

My experience was wonderful from start to finish, Maryam did a great job in understand what we were looking for, everyone else was also very helpful.

I have experienced great customer service from Joe and Torian. They made have advised me on the services needed to my expectations. Due to their recommendations, my 97 Ford Escort is running like new.

Not only would I recommend Westway Ford I would specifically recommend Efrain Rodriguez. He made my car buying experience easy and understandable. He was very patient and answered all of my questions. I felt vauled as a customer and will absolutely send all my friends and family to him when they are looking to buy a new or used car. Efrain completely changed the way I see car salesmen and I am so thankful for his help and patience.

Thank you Maryan for everything!! I will make sure I send people your way!!!! Thank you so much for being patient with me cause I know that I wasn???t very patient

Johnny Crecy in my opinion went above and beyond to create a friendly environment of service for me at West way Ford.. Johnny and the staff has created a atmosphere that can't be matched for service and their customer loyalty.. I would recommend others to come and enjoy what I've experienced.. to Johnny and the West way Ford staff, "Keep up the good work"..

My wife and we???re looking for car so we decided to try ford and we spoke to Johnny Portillo. He was very helpful and knowledgeable. I recommend coming here for your new car

I contacted 10 different Ford dealerships online on November 9. I told all of them what vehicle I wanted (2019 Ford Fusion SE) so that I could compare apples to apples. My intention was to purchase by Thanksgiving (within 2 weeks). I asked all of the dealerships to provide me the window sticker and final drive-out price including TTL. I did not want to negotiate back and forth and waste hours of my life to save a few hundred dollars. I wanted to work with the dealership that gave me the best deal from the beginning. Jared with 5-Star Ford in Carrollton was great. He provided me the window sticker and price and went back and forth with me via email a few times to answer a few questions I had. He never pressured me and was very professional throughout the transaction. 5-Star Ford came back with the lowest price and beat the next best price by approximately $1,000. Yesterday, I went to 5-Star Ford and spoke with Jared. I saw my car for the 1st time and within 45 minutes, I was driving home with my NEW Ford Fusion! I could not be happier with this transaction. It was very stress free. Jared provided all the information I needed and did not bombard me with emails or phone calls. I will definitely work with 5-Star Ford (and hopefully Jared) in the future whenever I am looking to purchase a new vehicle.

Scott Alter and Don Randall were great to work with... they help me diagnose the noise issue with my 2015 F150 and got the problem fixed within one day. Couldn’t be happier to know those two and would recommend any service needs to AutoNation.

Collision department repaired our 2015 F150 that had side body damage caused by a valet company. Helped us deal with the valet folks, excellent repair work including respray of bed coating due to the need to remove the bed and bolts to repair. After buffing the truck looks brand new! Also installed BakFlip bed cover. Looks great and very tight. Jonathan was friendly, professional and kept us informed throughout the process. Great experience! Highly recommend.