I would highly recommend Drew Velez. He was very honest, knowledgeable, and fair when searching for a new car. I was stuck between picking one of two cars and he took the time to find out what exactly I was looking for and helped me pick the best car, which worked out great.
A car my young self would drive
by Michaelw from Howell nj
November 28, 2018
I am pleasantly surprised as to how well the car rides and how well it performs when driven like a sports car. Tight turning tight body control with out swaying great overall gas mileage
Any kind of car you looking for they have it. They Cars have low miles,great price and great conditions. Also the staff is very friendly.
Ford Fusion Hybrid FORD's Hybrid technology is a J
by James from Kansas City
December 27, 2018
This car has many technological features, that Ford simply had not perfected prior to releasing this vehicle! My Hybrid is on week 20 of being in the shop (FORD DEALER) for a battery range issue they cant seem to fix! DO NOT BUY ONE OF THESE CARS! The replacement battery is almost $10,000 they fail and Ford wont repair! Service Adviser stated "Ford doesn't like replacing costly batteries under warranty" .
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
End of the line for Fusion 2020
by Pregomi0 from Houston, TX
July 22, 2018
It was nice but I found a so much better PHEV to drive a Chrysler Pacifica limited PHEV Hybrid the Ford had just a 7 cubic ft trunk the Pacifica over 90 cubic ft cargo area, Ford lost it's edge when it announced it is ending the Fusion line in 2020, and is not giving anyone a better PHEV that Chrysler is and the Pacifica is only in its 2nd year of production and will last a lot longer than the Fusion will.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Unexplainable/unrepeatable "electrical siezures"
by JD Gibs from Seattle, WA
August 16, 2018
Loved the car and it would have gotten 5 stars across all levels, however shortly in to owning the new car, I encountererd a strange issue. Upon coming to a stop while driving, the brake system would flash and beep and then I would no be able to accelerate. Basically stuck dead on the road. . Took several tries, keys in and keys out and playing with the e brake before the system seemed to kick back on... Upon driving it to the dealership, they could never diagnose the problem to fix it... The dealer in WA actually never even documented it on my service records despite having them look at it more than a few times in the first 18 months I had the car! We service our cars at another Ford dealership now. The issue became larger and more frequentl coming in to year 3. Thankfully we purchased an external warranty to extend power train and electrical issues. Unfortunately though no one was able to replicate the problem live. Have several videos of the issue as it's occurred over the last few months but to resolution. With a baby on the way, my wife made me sell it. The car just wasn't safe to drive with an undiagnosable problem that disabled driving while in use. Disappointed with Ford. We took quite a loss trading it in with no real support from the dealership we purchased the car from. Some Ford dealers don't care about service or taking care of repeat customers anymore. 3 cars with them and you'd think they'd extend some sort of olive branch on a trade loss because their car they sold me was a dud. Imacculate condition, all Services, all over hyped extra plans, etc.... No love from Ford. We won't give Ford our business moving forward once our current new car and new SUV serve their purpose.
I was contact Mr Jake Henshaw in the Raleigh N.C. store who was very professional and provided me with the best car buying experience that I’ve ever had. After identifying what I was looking for in a car he was able to provide me with several option which helped with my selection. Mr Henshaw followed the Car Max procedure which covered a detailed outline that indeed provided a very smooth and thorough handling of all paperwork within a timely fashion. I rate Mr Henshaw 5+
Started out awesome now it is mediocre.
by Andy918 from Dewey, Oklahoma
October 25, 2018
When we purchased our 2015 Fusion Energy, it was incredible, though priced a little high it got 80 plus mpg., we live in Oklahoma so the terrain is mild and that helped. In 2017 my mpg. Dropped to 69.9 mpg. So I took it to the shop they said the battery cooling fan went out and than said they performed a software update which seemed good, but 3 days latter I noticed my car got about 50 mpg, they said reset it, so I did, Then it dropped to 45.5, I complained and brought it to them, they insisted that it must have been miscalibrated originally’but wouldn’t that be fraud’, so this thing has been in the shop many times and now I get 39.9 mpg and fill up a lot Now we have 70k miles and are going to trade it while the warranty exists. This 45k car is worth 14k and still beautiful. We bought it for mileage for way more than the gas model and got ripped off by Ford.
I went to this location after totaling my brand new car and I was in need of a used car. I went in and enjoyed the process from start to finish. After meeting with a salesman for a little bit, I was able to walk around and check out the lot without someone hovering over my shoulder. Once I decided on my choice, all of the paperwork from start to finish was run right in front of me without any disappearing to a back room or talking to the manager.
When I am in need of another used vehicle, this will definitely be my first stop!!
Most luxurious and economical; but.....
by jeberly from West Texas
November 14, 2018
Car being the Energi has a lot of internal bells and whistles and luxury built in, and if you do plug it in constantly it's a green car worthy of driving. But there is the trade off. The cost to charge is not that much less than gas and with gas you double the trunk. With solar or updated batteries that would get you more than 20 miles this would be a game changer. But one has to calculate what you want if your sole consideration is money or being green. Going hybrid might have been better....more trunk and not that much of a hit in gas. That said I like the tech on the car and with wind playing so much of the source of electricity where I am....I feel I am doing my part to help the environment.
My situation is probably unique, but I filled out an online form requesting they help me look for a 2009 Honda Fit. I submitted it on Wednesday, heard from Jay (salesman extraordinaire!) that night, and then by Friday, drove home with the exact car I asked for. That goes to show that University Ford is willing to move fast to get you in the car you want. They're also diligent about checking email and online request forms, so for those of us who deal best in the "virtual world," that's a major plus. They made the entire buying process as straight forward and painless as possible. Just an all around positive experience. I highly recommend dropping in to see Jay and the rest of the team (it's a small operation, which is also a plus in my book). I will definitely recommend them to friends and use them again someday.
Love this car
by Goligirlga from Atlanta, GA
December 19, 2018
I was skeptical about going hybrid, but this car is so very nice! Smooth, quiet, unbelievable mpg. I'm still shocked how much I love it!!
Ok, so buying a new car, or in this case, truck is not my favorite thing. Was looking for a truck but not sure what I wanted. Talked to Timothy Johnson and he had me try a few. Luckily, there was a 2009 F-150 Lariat available that looked good. Spent a little more than I was going to (of course) but got a fair deal. When I pointed out some damage (bent bumper and cracked driving lamp, Timothy promised that they would fix it. Wrote it up and he was as good as his word. The fix looks great. The truck looks good and runs fine. I am happy with the deal. Would deal with Cardinal and Timothy again. Take care with higher mileages unless you pay cash. Almost had an issue with my lender because it was just over 150K. Not Cardinal's problem, just mine. The truck runs great and was well-kept.
FAST AND FURIOUS IN STYLE
by lainy0606 from Rio Linda, CA
June 30, 2018
I love this car. It is the best car I have ever bought. It is elegant, stylish, comfortable, and better for our air. And priced right too!
In order to SYNCH with my IPhone6, I had to upgrade the SYNCH system in my CMAX. The upgrade worked but also removed all of my presets for SIRIUS. I was not warned of this. I feel that the upgrade could save the presets and reset them after upgrading the software. WARNING: If your car is not under warranty, the software upgrade costs $105.
by Kraadaddy from AZ chandler.
August 27, 2018
So far this car has exceeded my expectations. The titanium package is probably the best bang for your buck. Who does not want AC seat in the AZ summer heat? Driving home in 115 deg heat my hands and face were frozen to touch and so was my butt, I could not be happier. The lane assist is hands down awesome. If you start to drift into another lane it will correct you back into you lane along with vibrating steering wheel and lights and noise. Perfect for road trips and new drivers. Auto parale parking is an experience you will not forget. I picked up my mom for lunch and shocked her it was pretty funny. She was freaking out because it basically parks it self. Running straight energy is great and the hybrid feature is awesome as well. If I had to settle with just the hybrid feature alone it would be ok. The energi model make the vechicle 300 more pounds heavier if that helps. All in all I would highly recommend the hybrid fusion to new drivers since it really teaches you how slow roll stop ? and not gun it at lights. The energi would be good for people with longer commutes to work.
by Bobby and Betty Corbitt UNC fans from Raleigh North Carolina
May 8, 2018
I have bought many cars from Ron. He is very conscientious knows his product. Takes this time going over the vehicle and make sure that all questions are answered. Very patient person great attitude. Every time I talk to him he will ask me how my wife is doing and how our sons are doing. I feel like we have a personal relationship with Ron. Capital Ford all of feel real proud of having this gentleman working for them. He is very honest and has great integrity. He works hard for his company and his customers. I hope he gets recognized from this review. If you're looking to buy a car ask for Ron he is in the new car Department
enjoying the comfort of extraordinary ride
by dxp29 from Kissimmee, Fl
August 16, 2018
This car feels so classy and comfortable, enjoying all the gadgets of today's vehicles. I can't believe purchasing a used 2016 with only 23000. miles can feel so Great. What a Wonderful buy for us...
My husband and I have bought multiple cars through the years and this was the best car buying experience we have ever had! The folks at University Ford were friendly, flexible, fair. Just a great dealership with good cars, good values and great employees. Don't miss buying a car from these folks!
by Juansavage from Los Angeles, CA
July 11, 2018
Drives well. Interior is high quality. Electronics are both fun and useful. Upgraded Sony stereo sounds good. Gets about 40 MPG when used as hybrid.
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