by Thomas (the sales manager will know who I am) from Magalia, CA
December 1, 2018
We had the cash. We were in the "Camp Fire" and lost everything. Drove twice to Tustin from Sacramento. Once to shop and once to buy. Had financing set up, gave sales the information so they could deal with the credit union to settle finances before we arrived. They totally dropped the ball. We had driven eight hours to pick up a car and the sales manager demanded our Social Security number even though we were paying in cash. $26K that evening and the residual today. He wanted us to spend the night or until the credit union opened on Monday as he didn't want to work with us. The sales person was next to tears and my 74 yr old wife was fried with how we were treated. He was proud in how he treated us. Based on the short version above, I can't recommend working with AutoNation Ford Tustin.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
I purchased a new RAM 1500 on Oct 13th and it was one of the easiest and best buying experiences I have had. Tyler gave a great introduction to the truck and explained all the features. He knew the truck very well which is not always the case. We took a test drive and discussed a price. My wife and I then left to discuss it, we decided to pull the trigger. Tyler did most of the paperwork over the phone to reduce time at the dealership. When we arrived the truck was detailed and we only spent about an hour finishing things up with Tyler and with financing (sorry very nice guy but his name escapes me). I feel I got a fair deal and the entire experience was refreshing. How they stand behind the purchase is yet to be seen but I will let you know.
Arlene was excellent! She was extremely professional in all aspects. The dealership was impeccable and the customer service was top notch. Arlene went above and beyond in every aspect of the car buying process! I highly recommend HB Dodge!
I worked with Product Specialist Javier Noriega in buying a 2018 Dodge Challenger RT, and he exceeded my customer service expectations. He was professional, knowledgeable, attentive and thorough - but was never pushy or dismissive. I told him what I wanted and he delivered. Javier was assisted by fellow Specialist (and ironically his brother) Gaspare Longo, who also succeeded in making this purchase easy and without the nightmares I've often heard the car-buying experience can be.
Finance Manager Michael Hanson also did an excellent job in arranging for financing for the vehicle, and I appreciated the speed and efficiency with which he conducted the transaction.
Overall my experience with Huntington Beach Dodge was excellent - easy, without pressure and one I would recommend to anyone. And, finally, this car ROCKS!
Yeah okay, I saw the reviews, read them, and figured its just another persons opinion. I wanted to buy a new car and sales was able to answer all my concerns but my credit wasn't where it should be to buy. But, the salesperson next to me had a customer who was relentless. She was demanding items that the sales person tried to appease. That customer was rude and in some cases harassed the sales person. Sales person stayed calm, never raised her voice. The abusive customer walked out but not because of how she was treated by the dealership. Personally, I will come here when my credit is better.
I would like to say thank you Eddie Castrejón. He really gave us the comfort of helping us buying a car, explaining in details and patiently giving me the right information that we needed to purchase the right vehicle for my family. Thank you again for such a great service and appreciate all the help he gave us and all the help the dealership gave us in Costa Mesa. Thank you.
Sunny was easy going, knowledgeable, clear explanations, fair price, confident, did 150% to stay with us through to final drive-away!! Highest recommendation! He was reassuring on all our concerns as new all electric buyers! Flo c.
Cerritos Nissan have excellent customer service ! I purchased my Nissan with a gentleman named Francisco G. ,I felt after shopping and going to many auto dealers he was the person I wanted to purchase from ! He gave above and beyond customer service ! Next was dealing with the finance manager who closed the deal with perfect service Giovanni B. I couldn't of asked for better service . I wanted to thank them for such a great and comfortable experience ! Both of you make Cerritos Nissan what it is, you gave great service.I also love my car !Thank you
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