New and Used 2020 Ford Mustang for Sale

Rick and Adrian are very helpful, would definitely recommend anyone buying a vehicle to come here!

I was looking to trade in my older Ford, For a Newer Ford, The salesman was Great ! Big Place ! Lots of Vehicles ( Ford's) I bought a new 2017 Focus, what a nice car ! the transaction, ( trade in ) was fast...great service.... The salesman, made it easy to buy... &.... explained Everything, in good detail ! Thumbs Up !!!

Kevin Acevedo did it again at Koons Sterling Ford. About two months ago I purchased a 2017 Raptor from Kevin. My experience was so great I went back to Kevin to purchase a Van for Our Business Manor Works Painting. Manor Works has purchased over the years no less than 11 vehicles and salesmen like Kevin Acevedo are the reason we keep going back. Thank you Kevin! When we need another Van we will definitely be going back to Kevin Acevedo at Koons Sterling Ford.

I brought my truck in to replace the battery and change the oil. The service advisers, Freddy and Joey, were polite, professional and the service was prompt. They made sure to look over the rest of the vehicle and let me know about other things that would need attention in the future but were not pressing at the moment. I felt informed but not pressured and will definitely be bringing my truck back here for future service requirements.

The morning sun coming through the showroom and into the customer waiting room is really uplifting. The place has such a nice atmosphere. My appointment times have been kept on my visits there and the service has been very good.

Dealer called me on several occasions. Although I did change my mind on a car purchase, they did provide the information I was looking for in a timely manner.

I would like to thank Koons Sterling Ford for a great overall car buying experience. The person that really made this what it was is Alex Assefa. I had been searching my local dealerships for a Focus RS, but none were available. I happen to hop on AutoTrader and found one at the Koons Sterling Ford dealership. I chatted with Alex, naturally checked them out on Google - 422 Google Reviews with an average rating of 4.6 out of 5! - and immediately liked his style and gave him a call. Alex is a non hi-pressure salesman for one. He's extremely polite, straight forward, calm and professional. Throughout the car buying service I was surprised by his thoughtfulness and level of - very helpful - communication. As an example: The Focus RS that I was purchasing came with the optional winter tire/wheel package. Alex was on top of his game. Among constant communication (actually over the phone and not just texting), Alex called me to notify that the wheels and tires are all fine. But that they are packaged individually and currently on a pallet. Alex wanted to let me know planning wise, but above this, when I told him I did not readily have a way to transport all of them at once, he took his time to gather options and present those options to me. I'm not saying this will always happen, but I decided to have the wheels shipped as this was Christmas Eve and I was on my way to visit family. I was not wanting to travel back and forth since I was not going to rent a truck or anything - again, non of this has to deal with them. When you buy a car, you need to be aware of what that entails. For this car, it included additional wheels and tires. However, instead of shipping them regularly, Alex arranged to have one of their own drivers personally deliver them to me about 1.5hrs away. While I had been more than happy to pay for shipping, I was not expecting hand delivered service from the dealership. I had paid to have the wheels and tires mounted and balanced. Therefore they were not in boxes. Alex noted to me that he much proffered to have them delivered this way so that the wheels would arrive in good condition no matter what. Needless to say, Alex was still on top of his game after the sale. I was out of town, he called to give me a heads up and notify me that the driver would be delivering the wheels the next day. Alex then coordinated communication between myself and the driver initially until the driver was on his way and called me directly. Very polite and all was taken care of. The reason I want to note this story and Alex specifically, is the kind of forethought, his overall attitude, and his customer service (both at the dealership and on the phone) are just not something you see these days. I've worked in high end customer service - and I am leaving out all the little things he did or specifically didn't do to make sure I was good with everything that was happening. My girlfriend came with me and it was by far the complete opposite buying experience than what I expected. Alex deserves 100% of the credit for this.

Very smooth easy transaction dealing with Glen on a 2016 Ford Escape. He made time for me right after I called, showed me the 3 vehicles I wanted to see and arranged immediate test drive, He was low pressure and recognized that I knew what I was looking for. They charged what was advertised with no surprises. I would definitely return for a future purchase through Glen. I would not however arrange financing through them again. The initial interest rate offered was too high considering my credit score is over 800 and was putting 30% down. On top of that, I ended up with more than 1 hard inquiry on my credit for the purchase which is unacceptable. They should use their soft inquiry to determine the best rate available, then the one that *I* pick can do their hard inquiry. I will pre-arrange financing before returning next time

I have been a customer here since 1989, so I've seen lots of changes in personnel, but one thing has remained constant: exceptional customer service in the Service Department. I have referred friends to see my Service Advisor Allen Schindler on several occasions, and his amazing team of experts took care of problems where other dealerships fell short. My cars are getting up in years (an 03 GT and 08 Escape), but I never have to worry about their mechanical welfare as I know they are well cared for by Allen and his team. Allen and Paul (one of his team members) have been a source of comfort for me and my vehicles for many, many years. Highly recommend you give them a try if you're not already a fan! Happy trails....

Thank you Yannick, WOW. I have been very impressed with Koons Ford Sterling customer service. I have never been treated so well before when buying a vehicle as I have been treated by the Koons Ford family. Yannick was my first point of contact and I was amazed to see how helpful, knowledgable, and customer service oriented he was and still is. He understood my needs and specially my financial situation. So, he helped my dream come through. My personal opinion is that he is there to sell you a car that you want and can afford instead of just selling one more vehicle. It speaks volume based on the fact that the "buying experience" is about you and your needs and not about the vehicle. My personal advice is to get in touch with Yannick to have one of the best experience ever when buying a vehicle. Also, he knows the vehicles inside out - Amazing. Lucky me! I am very happy to be part of the Ford Koons Sterling Family now; I feel they have been taking care of me very well, and I can't wait to be back to the dealership for car services because I do trust what they do. In addition, I am so happy I have made the decision to go with a Ford vehicle. Again, Yannick is the guy to help you when buying a vehicle; you can count on his knowledge and experience. I simply loved my experience. Miss Tati

I was shopping for a specific used car and Koons had it. I was able to negotiate a very fair price. The next day, I had the luxury of having the financing worked out while I was at work. Once I came back in, I was able to quickly close and be on my way. I was extremely happy with the salesperson and the finance manager. They made the entire process easy and quick. The automobile that I purchased is immaculate and in excellent shape. Thank you Koons!

I get my maintenance done at this dealership and it’s always quick & painless

This is the ONLY service department that touches my GT for all the right reasons. The service advisors are simply wonderful. They keep me updated on repair status and any change in costs or time involved. I am especially partial to Allen Schindler as he has helped me for over 20 years. The mechanics are all awesome, however, I have my favorite. I've sent people to this dealership, and I've always been thanked as these guys fixed things other service departments were unable to. I have a totally clear conscience in recommended Koons Sterling Ford for any service needs.

Need to bring back once the part for sun roof comes into service department. Dealership supposed to call when in

I always call Leonia Durant at Ted Brett Ford Lincoln of Chantilly, VA - as a retired US Marine, she is no nonsense, loyal, and knows how to work towards a win-win situation every time. She has always taken great care of me, and I truly appreciate how she and Ted Britt Ford get me in and out with a focus on optimizing the experience. This is my fifth purchase from Ms. Durant, and I am excited to have received the LeoniaDurant4Life designation! Go see Leonia at Ted Britt Ford in Chantilly Auto Park, she knows Fords, Lincolns, and how to make you a happy Ted Britt customer! Thanks Leonia, keep up the great work!

My wife recently took my Ford Escape in for a leak caused by the drain from the sunroof. The shop preemptively fixed my recalls for me that I wasn’t even aware existed and got me back in my vehicle the same day. Excellent service all around and quality interactions throughout.

I always have a great experience when I visit Ted Britt Ford. William Berry is my service advisor/representative who has been a major joy and is helpful and attentive to my needs. When I walk in the door, he always remembers me and without looking at his computer or my service history, he always remembers what my previous issue or service was. I find this extraordinary and is the epitome of what customer service should look like. I have always been provided with a rental car when I needed service, which is essential when one has a family and a job to go to. I love how the facility is always clean including the bathrooms and there is always coffee, tea, or hot chocolate ready. I appreciate feeling like a valued customer when I come to Ted Britt Ford in Fairfax. I am on the market for a new vehicle soon, and William always encourages me to consider Ted Britt for my trade in. I will do so when the time comes based on my experience as a valued customer and the high quality of service provided each time I have been serviced.

My wife and I have been dealing with Mitch Sulkess for at least 20 years. We have bought 10 cars from him. he is excellent at explaining why the new car is worth the expenditure. he is adept at explaining the new electronics.

Usual quick and very satisfactory service. I waited for my car to be serviced and everything went well.

Visited Ford's website for a year off and on "building" my dream Explorer Sport. On a whim I searched available inventory and found my exact vehicle at Battlefield. Amy Cooke responded to my email inquiry within an hour and helped me through the entire sales process. She was friendly, patient, knowledgable, and made the whole experience fun. I was dreading the car buying process, but Amy really made me feel like a valued customer! Honestly, if you're in the market for a new Ford call and ask for Amy Cooke - you won't be disappointed !!