Great visit, and great service on my 2007 Ford Focus. Mr. Agner Hernandez was the service representative that oversaw the service on my 2007 Ford Focus. Mr. Hernandez displayed politeness, courtesy, and friendliness - a total professional. The professionalism that Mr. Hernandez displayed will want customers like me, and others, to keep returning back to Koons Form on any future service on their automobile.
Very comfortable for a cargo van
by mk3250 from Arlington, VA
February 7, 2018
I really love it. I like it more than I thought I would when I bought it. The basic vinyl driver's seat is very comfortable and the vehicle handles like a car. Good pick up, not sluggish at all. Good turning ratio. The side view mirrors with blind spot mirrors incorporated provide excellent coverage so that I have no worries when changing lanes. Since I don't have back window glass, I had a back up camera installed and it works great. Good gas mileage for a work van- about 16 miles per gallon when empty. No complaints. I like that I can use regular gas and there is no engine knock under load. I added running boards which is a tremendous benefit when getting things out from the van and also putting things in. The interior is spacious and there is plenty of room to pack in a lot of stuff. I did not add shelving but kept the entire space available for carrying around tools and materials for the jobs. At first I wasn't sure of the new design (2015) but have gotten used to it and I really like it now. The overall styling of the van is great and a pleasure to drive.
After a 6 month car search Diante M. and Danny (the GM) made the car buying process painless. They are professional, fair, and a pleasure to do business with Volvo again. Thanks Danny and Diante. You guys are the best!
Perfect for a large family!
by OkcMom from Edmond, OK
December 7, 2017
As a mother of 5, soon to be 6, we were needing a new vehicle with plenty of space. When I first saw the Transit I was hesitant since they seem so much larger than my minivan. It has turned out to be the best purchase! Not only does my family finally have the space we need but it actually drives just as easily as my smaller van did. I'm so happy with this van so far!
A few years ago we purchased a new vehicle from Cowles Parkway; but the vehicle (although not considered a 'lemon') experienced rain leakage (which they repaired) and eventually a cylinder malfunction that required installation of a refurbished engine.
What gives? Brand new vehicles shouldn't have problems.
Although each of these defects took a long time to repair, thankfully Cowles repaired everything. However, during each lengthy repair, we rarely heard from the Service Team so were not kept up to date.
We thought it's their responsibility (their responsibility!) to contact the Customer to let them know what's going on, not vice versa. We had to call a lot and felt very lucky if we were able to talk to someone and find out details.
Cowles Service and maintenance is great, but overall Customer Service and making contact with the Customer is lacking. We realize they're balancing many customers, but a simple phone call letting the Customer know how things are would be very helpful. Why do we need to call them to find out details?
by lrguin from Four Oaks ,NC
September 18, 2017
This vehicle is just what i wanted. It will give me service and do the job i want it to do. I will buy my next car from them.
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