The standard, Dan Ingrassia the Product Specialist was GREAT, knew his products and presentation was text book. Carlos was the Middle Man, running between upper Mgmnt and Me. His delivery of the figures were also text book. Accepted payments with no money down, 72 months new 2018 Rav4 and New 2019 Corolla. Chris and Nate, the Upper Mgmnt that makes the calls and deals with the Banks were spot on. I'm going misspell this one, but (Christiana) in finance, lovely and very Professional young lady was text book and provided what was given to her through the chain and then the part of signing the Bible on 2 cars began. It was during the "Bible Stage" that something wasn't right. Somewhere between our deal at the desk with Carlos and the Finance Office, the terms on the RAV4 got bumped back from 72 months to 75 months, which totalled just under $1800.00 for the 3 months (ie..the down payment they wanted us to do). But in the end, all is good. Bought 5 cars from Toyota North Charlotte before these 2, and we will go back...
Jennifer made the experience of purchasing my 2018 Honda Accord EX-L fun and exciting. She took extra time to connect and answer all of my questions. Her passion for changing people lives through car buying is out of this world. You can honestly tell it's not just a job to her but she loves what she do. I would recommend her to everyone I come in contact with. Thank you Ms. Jennifer Baker and to the friendly staff at Honda of Concord.
Thank you So Much Jennifer for Helping us with our purchase of or CRV. Your Knowledge of the different vehicles and three whole process of buying a car made it such a great experience. We could be happier with our vehicle or our buying experience. We will definitely recommend you to our friends and Family!! Brian , We thank you to for your help. we could easily tell your management skills inspire your Staff to be as knowledgeable and helpful as possible!!
Robin and Kevin were amazing. Thoroughly impressed with her professionalism and level of communication. Thanks to Robin I got the car I???ve always wanted. I would recommend to everyone. Great customer service, I have no complaints.
Everything went well. Just took a lot longer then you may think. The only thing I did not like is the pushing on the extras. You will have people that by up all the extra packages at the end of the deal, but if some say no 2 or 3 times that should be it. You have the sale.. pushing to much may make people walk away all together.
Came in to buy a car. Worked with Tristan and Mike.. seriously nice guys! Made the buying process enjoyable and fun! Then we left and realized hours later we left our garage door opener in our trade in. I emailed Mike to let him know I would swing by .. within minutes he replied that he had it and to drop in when I could. When I finally made it in neither Mike nor Tristan were there but another staff member knew exactly where it was etc. Talk about communication!! Great service and great guys! Oh and we love our new car!
Very professional and trustworthy. Environment was clean. Mike went out of his way to buffer out a scratch on the car before I came to buy. Worked with me and my dad to figure out the money/banking situation on a Saturday. VERY helpful!!!!
i do not like the car buying process, but josh weaver and dennis penn actually made it pleasant. they answered all my questions from beginning to end and even after the sale. no high pressure tactics employed or misleading information given. i simply stated my needs and preferences and they went to work finding a great deal and exceeding my expectations. i was kept informed of what was happening in each step. this is my second car from them and i would buy there again.
Melissa was superb, I give her 5 Stars!. She is extremely knowledgeable of the product and listened to what I was looking for. She found me the perfect CRV for my needs and budget. She also addressed all of my concerns professionally and willingly. I appreciate the time and patience spent on educating me about the CR-V and the dealership services. Thanks Melissa!
I would give the dealership 5 stars based on Melissa. Unfortunately, the finance department overcharged my account by $500, sending me into overdraft with the bank. Therefore, the overall rating of this dealership, I give 3 stars.
Mr. Bagwell is a gentleman and very accommodating in every way. It???s not always easy for a woman or anyone for that matter to negotiate for a car and he made it as comfortable an endeavor as possible and for that I was very grateful. Last time I dealt with Vicky so he had big shoes to fill. It???s too bad that your sales managers are apparently under so much pressure to squeeze the last dime out of people that they can???t be pleasant.
I've been coming here for 11 years to get my car serviced and always had a great experience with the staff. I usually only dealt with the service department but finally did business with someone from the sales team. Melissa Evans was very friendly and patient. I will continue to do business with Hendrick Honda of south boulevard.
Ronnie Lopez was my first experience at Honda Hendricks, I couldn???t ask for more he has a great personality, knowledgeable, professional very patient and a friendly demeanor....Above all he has a great customer service . I am grateful for his service for he gave me a great deal and for a first time buyer I was very impressed and will recommend everyone who wants to by a car to contact him. He is a great asset to the company. Thanks Ronnie you are the best!
Steve kept me updated with the status of my car. He was very informative on what was being done and he listened to my concerns.
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