The standard, Dan Ingrassia the Product Specialist was GREAT, knew his products and presentation was text book. Carlos was the Middle Man, running between upper Mgmnt and Me. His delivery of the figures were also text book. Accepted payments with no money down, 72 months new 2018 Rav4 and New 2019 Corolla. Chris and Nate, the Upper Mgmnt that makes the calls and deals with the Banks were spot on. I'm going misspell this one, but (Christiana) in finance, lovely and very Professional young lady was text book and provided what was given to her through the chain and then the part of signing the Bible on 2 cars began. It was during the "Bible Stage" that something wasn't right. Somewhere between our deal at the desk with Carlos and the Finance Office, the terms on the RAV4 got bumped back from 72 months to 75 months, which totalled just under $1800.00 for the 3 months (ie..the down payment they wanted us to do). But in the end, all is good. Bought 5 cars from Toyota North Charlotte before these 2, and we will go back...
Jennifer made the experience of purchasing my 2018 Honda Accord EX-L fun and exciting. She took extra time to connect and answer all of my questions. Her passion for changing people lives through car buying is out of this world. You can honestly tell it's not just a job to her but she loves what she do. I would recommend her to everyone I come in contact with. Thank you Ms. Jennifer Baker and to the friendly staff at Honda of Concord.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
I posted my car on Craigslist. Never heard of Caravana before. Tom Perkins called me and told me about Caravan. He send me the link. Put a few information and walaaa, got my reasonable offer for my car. I attached a picture of my drivers license and the title of the car on the website. Made appointment to have them pick up the car, gave me my check......done. Seriously, it was that easy. Tom Perkins followed up the whole time with a text how the process is going. Best service. If you want sell your car with no hassle, go with Caravan. Thanks for the best service Tom.
i do not like the car buying process, but josh weaver and dennis penn actually made it pleasant. they answered all my questions from beginning to end and even after the sale. no high pressure tactics employed or misleading information given. i simply stated my needs and preferences and they went to work finding a great deal and exceeding my expectations. i was kept informed of what was happening in each step. this is my second car from them and i would buy there again.
Came in to buy a car. Worked with Tristan and Mike.. seriously nice guys! Made the buying process enjoyable and fun! Then we left and realized hours later we left our garage door opener in our trade in. I emailed Mike to let him know I would swing by .. within minutes he replied that he had it and to drop in when I could. When I finally made it in neither Mike nor Tristan were there but another staff member knew exactly where it was etc. Talk about communication!! Great service and great guys! Oh and we love our new car!
Very professional and trustworthy. Environment was clean. Mike went out of his way to buffer out a scratch on the car before I came to buy. Worked with me and my dad to figure out the money/banking situation on a Saturday. VERY helpful!!!!
by John W Funchess from 701 Short Spoon Circle Rocky Mount NC 27804
August 13, 2018
They were very polite and courteous and funny at times . Also very understanding and sensitive to our needs as buyers. I love the atmosphere. Very first experience with this consignment dealership. Indeed awesome and the savings was great.
The product specialist, Greg Jordan was so attentive and worked with me to find exactly what I wanted. I have to say out of all the Lincoln dealers in a 100 mile radius he is tops! Thank you Greg and Michael Gurley, finance manager for having everything ready when I arrived to make a seamless transaction!
My salesman Logan was the best ! he is extremely knowledgeable, he understood what i was looking for ! he answered all my questions with precision and ultimately got my new Jetta ! i would recommend him and this dealership to anyone !
Melissa was superb, I give her 5 Stars!. She is extremely knowledgeable of the product and listened to what I was looking for. She found me the perfect CRV for my needs and budget. She also addressed all of my concerns professionally and willingly. I appreciate the time and patience spent on educating me about the CR-V and the dealership services. Thanks Melissa!
I would give the dealership 5 stars based on Melissa. Unfortunately, the finance department overcharged my account by $500, sending me into overdraft with the bank. Therefore, the overall rating of this dealership, I give 3 stars.
Mr. Bagwell is a gentleman and very accommodating in every way. It???s not always easy for a woman or anyone for that matter to negotiate for a car and he made it as comfortable an endeavor as possible and for that I was very grateful. Last time I dealt with Vicky so he had big shoes to fill. It???s too bad that your sales managers are apparently under so much pressure to squeeze the last dime out of people that they can???t be pleasant.
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