Used 2016 Honda Pilot for Sale in Knoxville, TN

I want to take this opportunity to recognize both Thomas Hickey and Chuck Renfro for their outstanding support and professionalism during my resent visit and purchase from Ted Russell Ford. When one buys a car that cost more then his first home (40 years ago) it takes patience on the part of the sales staff to ease concerns and resolve the apprehensions/unknowns that go along with a high valued purchase. Both Thomas and Chuck were extremely knowledge about the Ford Edge and went out of their way to provide assistance/training on every option available on the car. Thomas's help on reprogramming the dash board information was also greatly appreciated. Darryl (finance department) was very helpful in assisting me in securing the best financing option available to me. It is important to note that first impressions mean a lot sometimes and the buildings, vehicles and grounds were well maintained and considering the fact that a major road expansion project was ongoing on Parkside Rd .... that deserves special recognition. I strongly recommend that if anyone is looking to purchase a new/used Ford or other quality used car, they do their research and then take time to visit Ted Russell on Parkside for I am sure they will not be disappointed. I am sure (based on the service I received) that when service is needed, the Maintenance team will also be as helpful in finding/resolving any potential problems. I had them install a 2" trailer hitch and the work completed was as good as if it came right off the assembly line. Please convey my thanks to the staff for a job WELL DONE!

The car meets all my needs but for 30 k they should add a outside temperature gage to dash board. Around 25, 30 miles per hour transmission makes a noise like you hit a rock. Honda dealer sad is normal but it sounds like a bad transmission. I own the pilot lx base model 6 speed. Overall it is a good and spacious car.

Great group of people to deal extremely helpful and when I have my car serviced the they do not try to push unneeded services on me, they get done what I need and answer any questions I have and send me on my way. Highly recommend service department !

Totally surprised by the engine power and gas mileage. The EX-L version of the Pilot is the way to go. Stick with the 6 speed transmission and add-ons you don't need. We like the 2016 and up body mods also.

Terrific job by all......................................;…;...............This is ridiculous to have to make a statement with 50 characters please correct this

Drives very smooth, with great features for maneuvering turns and backing up. But lacks CD player, which is an important feature I would have loved to have in my car.

My old car was my third minivan in 15 years. Now that my kids are older and leaving for college, I wanted something that could carry 6 or 7 passengers but was ... well... NOT a minivan. I did some research on late model used three-row SUVs, and found the 2017 Nissan Pathfinder. (My favorite of my three vans was a 2005 Nissan Quest, so choosing Nissan was easy for me.) Before I started browsing for cars, I applied for credit through Carvana, and was approved. Next, I entered in all of the information about the van I was trading for the Pathfinder. (Beware -- the trade-in amount is only good for 7 days, and it can change wildly in that time!) I was pleased with the trade amount, and it was great that I could shop for my new car and see my down payment and monthly payment for every car I viewed! My specifications were pretty clear -- AWD, less than 10,000 miles, and never a rental car. I found my dream car a few days later, and started the purchase process. It was quite smooth and the directions were very clear about what documents need to be uploaded. When I went to click on "finalize purchase" (or something like that), a red flag popped up...my trade-in value expired WHILE I WAS IN THE PROCESS OF CHECKING OUT! I got on chat with Carvana staff right away, and they were able to return the trade in value to NEARLY what it was before the expiration. This is something that needs to be addressed by Carvana -- once a customer is to a certain point in the process, those numbers need to be frozen. So we set a delivery time, and the Carvana rep was pretty much on time considering he was traveling 70 miles or so from the Chicago office. Everything was smooth -- signed a couple more papers, took my Pathfinder for a spin, Eric inspected my trade, and I left within 30 minutes with my new car. I would also like to add that I drove directly to my mechanic, so he could inspect the car and make sure I wasn't buying something with hidden damage. Mechanic said to me, "This car is perfect, like new." Just what I wanted to hear. Thanks Carvana! I am telling everyone I know about you guys. Good to work with you! Janet - 2017 Nissan Pathfinder

Compact and beautiful design and despite that it has lots of space. Fits 8. My son can take all his team mates with him to games with sports equipment.

The very best car sales experience I have ever had, and at age 70, I've purchased many cars. Darrell Robinette, the sales manager, was the first person I contacted as the car was advertised on the internet and I live in Texas. Darrell gave me very accurate and detailed information about the car and then referred me to his sales associate, Bill Francis. Bill Francis did every single thing anyone could want when it comes to a professional sales person. He stayed in touch with me and my wife, pretty much on a daily basis, as we went through the process of purchasing the car. He was always available and helped through the sometimes frustrating maze of paper work when buying a vehicle from out of state. Bill made sure all the correct forms (there are a lot of them) were filled out and when we brought them to our local DMV, there were no problems. Thanks also to Sara McGill who assisted Bill with the paperwork. We love the car we purchased from Rice Buick GMC but it's even more special because of the wonderful people that work at that dealership.

Love the space , all the modern technology of the vehicle. Great value 100%. Great handling and touch screen is excellent. Can never go wrong with a Honda.

I've enjoyed working with Clayton and the other professionals. They have been extremely responsive and courteous in my requests for information in my online search.

was a bit over priced. I am still searching for the same type vehicle. was comfortable. roomy nice features and nice look on the outside

The repairs to my car were done in a very timely manner!!! They did an exceptional job!!! I was blown away on how efficient, friendly, and knowledgable they were!!! Josh and Rebecca were amazing. I had several difficulties with the other parties insurance company. Josh was always respectful and treated me like I was his best friend. I called to keep him informed and when I told him my name he knew which car was mine and the details of everything involved! When I picked my car up he knew I was going to be cutting it close due to other appointments I had for my daughter. He still knew me on sight and called me by name. (He hadn't seen me in almost 2 months) but he knew my name and my car. He was amazing with my 5 year old as well. He made her feel like her car was being fixed and she was helping. I would recommend that anyone who wants the process of getting your car fixed after an accident to bring it to Grayson Subaru. They will help you every step of the way. They went above and beyond my expectations. You will not be disappointed!!! If you read this Josh from the bottom of my heart thank you for being so understanding and patient with me. Even when I yelled at you for something beyond your control. You took it like a champ!!!

This vehicle has blown me away. From the sleek design, to the spacious interior, awesome technology, and safety features. I absolutely love it and so will you!

Car buying online can NOT be this easy anywhere else. Submitted credit app, followed up on the app on Monday 6/11/18, got approved, received contracts on Wednesday 6/13/18, returned them back at a FedEx drop-off box, Vroom recevied them on Thursday 6/14/18, paid my deposit as well, Vroom Rep called me on Friday 6/15/18 and said my car had been moved to the shipping department to be inspected and prepared for shipment. On Monday 6/18/18, I received an email saying that estimated delivery day would be 6/20/18. At this point I'm over the top anxious and super excited for 6/20/18. On 6/20/18 evening, around 5:50 p.m., Vroom Rep calls and tells me that the delivery guy won't make the delivery time scheduled for 6/20/18 so it'll be 6/21/18 when he delivers the car. I received my car on 6/21/18 at 6:00 p.m. at a Wal-Mart super center parking lot. I signed the bill of lading and received my keys. Oh, and there must had been miscommunication between the delivery guy and Vroom, because before he handed me my keys he asked who was going to pay him, and I told him my shipping fees and all were included in my financing. So he said they are probably just going to send him a check. Other than that; everything went extremely smooth. I did not run into any problems other than the day delayed delivery (which wasn't a big problem). I am completely satisfied. I received my paperwork and my car all in ONE week!!! ONE week!! It does not get any better or easier than that. The car is freaking awesome, l LOVE it!! It's just like brand new on the inside and almost on the outside, I take that back, it is pratically brand new on the outside with just minor scratches and paint chips. I love love love my car!!! I would highly recommend Vroom to family and friends and to anyone looking to purchase great vehicles at reasonable costs. In the future, I plan to purchase again from Vroom. Thanks Vroom!!

We got a Pilot Elite after riding in a friends..We had a Lexus RX and wanted more space, but did not want to fork over an extra 35k to get the comparable Lexus or Acura. The Pilot has a masculine stance and has all the features that we could want for...the panoramic roofs , DVD player heated and cooled seats...even heated back captains chairs..the extra row. Large enough but not a monster. I have really been pleased...The only negatives are the radio is a little clunky with no dials. And the plastic on the interior is a little over powering at times and cheapen the otherwise lux feel of the truck. I have been really pleased.

In Feb I was searching for a Used SUV for 1 of my sons who had just moved to Colorado. I located a good candidate up in Knoxville, called to Confirm vehicle's availability & headed up on a road trip. Truck was JUST as advertised: had Low mileage...was in Excellent condition...had a STRONG Carfax. Kenneth was my Salesman...he was friendly, up-front & Honest. Greg, the Sales Mgr was equally gifted. They allowed me to take the vehicle to a nearby Dealership for an unbiased pre-purchase Inspection. The truck passed with Flying Colors! I BOUGHT the vehicle & immediately headed West to deliver it to my son. Thank You Hilltop for a Wonderful Buying Experience from first phone contact to delivery. Now...3 months later, I have just returned from a "visit" out to Colorado. My son is STILL raving about the vehicle! Thank You AGAIN guys...It's Definitely time for a review!

We have always wanted this particular vehicle. All the comfort and bells and whistles are exactly what we wanted. The reliability of Honda and the style, all the room. WOW. Thank you.

Some people thrive on the haggle experience....I am NOT one of those people! My bank was advertising VROOM and I thought I???d take a look. Admittedly, I was scared to buy a car....site unseen....but I was purchasing a new car (2017), so I wasn???t as scared as buying an older model. I called VROOM when I saw the car I wanted and the paperwork (I financed my car through my personal bank, but I hear they finance as well). started right there and then. Literally my car was shipped a week later and was picked up at our local mall (there was 3 other cars dropped off). The only hiccup...they forgot to send my temporary tags for the car, but we got it all squared away. Love my car, been driving it for 4 months now. Positives of buying through VROOM....no haggle, fair price; easy paperwork; 3 month warranty on all cars (try getting that at a regular used car dealership); Roadside Assistantsnce on all cars; FREE shipping to your house (or nearby)! Negatives: When I realized they didn???t send temporary tags with the car, I tried to callig back the 3 people I had worked with to purchase the car and each of their numbers were disconnected which really scared me. I emailed VROOM directly about my tags and they got back to me within the hour and emailed & overnighted my temporary tags. Hopefully, they change this practice and appoint someone to work with you until the car is successfully registered in your home state! Other then that....would totally recommend them!

I was able to find our family car through cars.com. It’s a great tool to use to find your ideal car. They help you custom your car down to price , style and model.

I will say that I was a bit apprehensive after reading some negative reviews; but due to the volume that this dealer ships out, I can only assume that poor experiences are a small percentage of their business practice. I visited Vroom???s website in the evening and decided to purchase my wife a Cadillac SRX. Within minutes I received a call from a sales rep. Within an hour of that initial call, he collected my $500 ???hold fee??? that was later applied to my down payment. The following day, my sales rep called to inform me that financing was secured, even with blemished credit. (Required an additional $600 down payment which I had wire transferred). 3 days later, I received my contract via FedEx, completed it, and shipped it back. Once they received and reviewed, I was sent an email with an expected delivery date. From start to finish, the entire process took 10 days, and we received a used Cadillac SRX in EXCELLENT condition. The interior was spotless. The exterior needed a wash, but it was understandable because the car was shipped from Texas to Florida. I have already recommended this service to others, and will likely use them again. *Car does come with a 60 day temp tag, and I have not heard back from Vroom about acquiring my actual registration and plate. - However, I believe that I still have a couple of weeks left on the current tag.

This 8 passenger SUV meets all my needs and wants. It has good safety. It has a amazing exterior and a comfortable interior. I would recommend this car to families who need performance, and comfort at the same time.

thanks Josh and Charlie for finding the right vehicle for us. Great job!!!!!

I was so excited to finally get my first new vehicle. I have always bought Hondas, though used. The 2017 Honda Pilot was my first new one. What a disappointment! First, after only about 2 months, I could barely push the brake down hard enough—it was actually difficult to do. So had to bring it in to be fixed. Then, a few months later, the cabin starts intermittently smelling like gasoline—a pungent odor enough to make me nauseous. Again, brought it in, and Honda says “Oh, it’s just because of the type of gas we use in this climate in the winter”—they did nothing. That nauseating smell makes my garage smell like gas for days every few weeks. Plus it’s no fun driving around inhaling what feels like pungent gas fumes! Then, my hazards come on by themselves intermittently for no reason whatsoever if you put your hand anywhere near the touchscreen. So until I notice it, I’m driving with my hazards on! Then, there is a short in the wiring causing my programmable garage door button not to work. All within 2 years for a brand new vehicle. I got rid of it. So disappointing. The only positive was that I liked the new body styling compared to that ugly rectangle on wheels of the years prior!

very good experience. Joe Aragon is definetly an asset to autonation. i will do more business with you guys, strictly because of Joe.

What Henry has wanted for quite some time! It has plenty of leg room and is sure to be a comfortable ride when we travel.

We were visiting in Knoxville (Farragut actually) today when our vehicle started smoking and smelling. We pulled into a gas station. My wife started for the gas station to ask if they knew of someplace we could take it. On the way she ran into a salesman from AutoNation Honda West Knoxville. He said if we dropped by the Honda dealership, someone there could take a look at it. It turned out to be only a mile away. They took a look almost immediately and discovered serious problems with the front brake - caliper had locked up. They offered to give us a loaner car so we could leave it to get fixed. When they found their loaner cars were all loaned out, they tried to get us a rental car. Enterprise and Hertz were both out of cars. After consulting with his manager, Gus offered to help pay for a rental from Toyota. This vehicle we were driving is a Chrysler. I was blown away with the way Honda went out of their way to help us. Sean even drove us over to the Toyota dealership to get our rental. Those guys were amazing. Next time I need to buy a car, you can guess where I'm going. And actually I did buy a car from them four years ago - and it's never had one lick of work done in those four years other than routine maintenance. I can recommend these guys enough!!

I Just bought this SUV and I love it. Very roomy and nice for a big family. Great on gas as well. I love it!

I purchased a 2009 Lincoln MKX on May 6. We drove from Gray area to Knoxville 2x before we made our puchase. Both times we were able to look inside all vehicles, drive anything we were interested in, no pressure, very relaxing and pleasant experience. I drove my MKX home after a 30 minute process, with a full tank of gas, and lots of friendly smiles. The 30 day warranty applied to the MKX. 2 weeks later, the TPU case leaked terribly. Called and talked to claims, took the car to auto shop, got it repaired, and I myself have NEVER had such a great and easy car buying experience as I have at Doug Justus. A huge thanks to Hunter, Joseph, Jeff and the team for everything. Rick and Carolyn Hicks

My only issue with this Honda model is .. for the price of 48,160 $ I would have like to get the cross rails on the roof rails that where on my option package and a rear cargo cover. I expected that it would come with my elite. Since I took the one in the show room I really thought it was stored in the dealership. So I called the dealer and they gave me the ear phones for the dvd system. And I call the Honda factory I ordered them at the tune of another 700+$ but very happy had I know I would have just gotten the tutoring and saved 3000$ 🤦🏽‍♂️

doug justus crew emailed me back regarding a land rover i was very interested in. I called them. Unfortunality it was no longer available. They were very honest and answered all my questions. They were not pushy like most salesman and took the time to answer all my questions i was concerned about on other cars they had. I will make another trip there to see more of what they have available. They have very nice and clean cars and trucks. I like dealing with them. And very friendly customer service also.

Vehicle has the space, features and AWD that I wanted. It was the right color, right seats, right price and fits all of my family needs. Children are safe and comfortable.

Vroom personnel were thoroughly professional and I received great value in my trade and new car. I took my car to the local dealer for a through inspection upon free delivery. (Vroom offers a 7 day free return policy.) The BMW service manager told me my 2015 X3 Xdrive28i was in such good shape, it would qualify as a certified per-owned on their lot. I easily could have paid $3K more for the car than I did from Vroom.

This is a good family car with all of the things you would expect from a new car but. They managed to cheapen things. Look at the carpets. Cheap !! Worst on the EXL with Nav. Interior lights. Very poor configuration and they know it. I had an older pilot. Much better interior lighting. Buttons don't light at night. So park the car and tri to find the all around door lock button. Or the fuel door release. Finally maintenance intense. Trans fluid every 30,000 miles, Transfer case another $100.00. Differential 40,000 miles drain. replace brake fluid every 60,000 miles. Cooling fluid.... Buy a HUN........ and save money.

We had begun to consider trading our 2014 Honda Odyssey van for a 2019 model when we took our car in for service. While there we met Kevin Coffman, a sales rep. He asked us if he could show us a 2019 Pearl White Odyssey from the lot while we waited. We agreed, so he went out in the rain to bring one up under cover for us to see. He started at the tailgate, showing us the hands-free opener, the cargo space, and the hidden gas funnel for use with a gas can fill-up. Then he explained the new "no gas cap" feature which we had never seen. Next was removing the middle console/seat in the 2nd row and showing us the ease in changing the seat configuration which allows easy access to the back row. The dashboard features blew us away and was over whelming, but Kevin said that he would work with us until we were comfortable using them, as well as gave us HondaTechTutor.com as a resource for reference. He assured us that the features are much more user-friendly than they are on our 2014. Next was under-the-hood!! Wow! We have been very happy with our gas mileage, etc., on our 2014, but the 2019 is even better. Kevin was as knowledgeable about the engine compartment as he was the interior features. We couldn't believe how long he spent explaining it all! The test drive was wonderful...definitely less road noise..good pick-up...smooth handling. Afterward Kevin asked if we were interested in possibly making a trade-in, very low-key and no pressure. We said it was worth considering, but were interested in several colors other than white. Since it quit raining, he took us out on the lot to show us what the other colors looked like in person. We were possibly interested in the Pacific Pewter and Lunar Silver, so Kevin searched other dealerships to see what was available. Some were, but all of them out-of-state, so the white was as good a choice as any. Kevin took our 2014 out and checked it over to see what kind of a deal he could offer us. We had also purchased it at Airport Honda, and they have given us great service and sent us coupons frequently. When Kevin came back with his best offer on our 4-year old 65,000 mile care, we were absolutely shocked!! We couldn't believe that we could get this newer model with more features for about half of it's sticker price, and for less than we paid for the 2014. Well, LONG story short, we drove home in a new 2019 Honda Odyssey...after Kevin took time to walk us through the set up of the radio, safety settings, etc. We are very glad we made this decision, and know that Kevin expects us to contact him with any concerns or questions we may have. We even have his cell phone number!! He is very personable, good listener, and no pressure...let's the product sell itself...and it did!!

The Pilot proved to be a great touring vehicle. It had great cargo capacity/accessibility. Was very competent in a variety of environments, and on many different surfaces. Fun to drive, with east entry/exit. Reasonable gas mileage.

Was on vacation and got a warning message. Junior Teffeteller got me in first thing next day. The fix took an hour and was back on the road. So glad I was able get the quick fix and back to my vacation.

When we walked onto the lot, my wife looked at the vehicle, read the equipment list, and said "Buy this Vehicle!" She was right; the performance of the Honda Pilot meets "Excellent" in so many categories for several types of cars. It handles hauling materials like an SUV, handles like a sports car, and is roomier than any upscale pickup or full size vehicle I've owned.

This is the second Honda we have purchased. It is a 2019 Ridgeline RTL-T. We were in the market for a midsize pick-up. We checked the reviews on the Internet as well as Consumer Reports. The Ridgeline reviewed near the top of the midsize pickups. We went to airport Honda to test drive the pickup and met Jay Haynes, our salesman. Jay was very knowledgeable about the pickups as we looked at a Sport and the RTL-T. We settled on the RTL-T because of the features on the truck. After the test drive, we went to Jays office to negotiate the price. I had checked the value of my trade in pickup on KBB.com and Edmonds.com. After talking with Jay we agreed on a trade in value and a price on the Ridgeline. Jay was up front and fair in the negotiations with no pressure. It was a nice experience. We went to the finance guy (LaMarcus Thompson, I think) in the back office expecting a high finance rate but he had one from a local Credit Union that was comparable to the one from our Credit Union. After signing the papers, Jay took us to our pickup and spent walking us through the video dash board as well as the Navigation/Audio video screen. He sat in the back seat and made me push the buttons so I learned what each did. He also explained to me what I was doing in a fashion that made sense and I understood. This was excellent because the screens have many menus and can be complicated to work through. Jay also called us a day or two after we left the dealership to see if we had questions. Approximately a week after our purchase the dealership had us back for pizza and a meet and greet with the Parts Dept. and Service Dept. They explained how the service light in the truck works and what we should do when it comes on. They answered any questions the group of about 20 people had. I was impressed with the dealership taking the time with their customers to make sure they are satisfied.

Have never owned a Honda automobile before. Was in the market for a bigger car/SUV due to having a toddler and doing more traveling etc. I test drove a Pilot for a week before purchasing new. After a day I was already hooked. Very smooth ride, handles excellent in the snow/winter weather, plenty of leg room and storage when the third seat is down, lots of storage compartments, gas mileage was as advertised, exterior styling updated and impressive. Overall this car is exactly what we were looking for in a larger automobile at the price point we were wanting to stay within. Without a doubt Honda has me sold. My next automobile will also be a Honda and likely a Honda Pilot!