My car has a recall, itissoftwareupdate, Iwan came to me quickly, tells me the details including schedule, after the job done, the car get cleaned up, he also follow up and see if anything wrong, good job!
The Service Department is why I buy from First Texas
by kcruiser from DealerRater.com
December 1, 2018
Ivan was excellent, understanding, and listened to all of my concerns. He helped me prioritize the maintenance because I could not afford all recommended maintenance and we developed a plan to tackle remaining maintenance at the next visit. He even showed me how to change my own air filter to save a few bucks on labor. That type of customer care and the excellent customer lounge is why I drive across town to get my oil changed.
It took very little time for me to realize that this was the best Honda Dealership in the area. I was being pursued by all three in the area in regards to my interest in a.new car. The others who tried to solicit their services (competing dealerships) paled in comparison and even used sub par tactics that only confirmed more that I had come to the right place. Nik was knowledgable and friendly and I really sensed was just interested in helping me get exactly what I wanted and a plan that fit my needs. He and Holden both excelled at customer service, timely updates and thorough search for a car that was perfect for me. I am both pleased and impressed by the staff at First Texas Honda. Made me want to work there!
Service appointment was dealt with professionally. Chris was friendly and knowledgeable. He indicated that the service might take awhile due to many cars ahead of me. Car was ready sooner than expected.
Lee Hunt was the staff person that took care of our needs. He was courteous and knowledgeable. He went over the features of the CR-V that we were interested in to ensure that we would be comfortable with when we test drove it. He show us how the features we were interested in worked. Nick Ferriola
Buying a new car this time wasn't near as bad as it was 13 years ago. We didn't feel as pressured this time and the staff seemed to want to bend over backwards to get us in a new car. You can tell it's a friendly place as the staff are smiling and enjoying each other.
It was a pleasure working with Trish at Round Rock Honda, she was always very pleasant when speaking with her. I told her what I was looking for and the budget I had. Once I found the car she handled everything and called me when it was ready, didn't know buying a car was this smooth . I recommend Trish and Round Rock Honda if you are in the market for a car, go see them and you will be glad you did!
Lee Hunt helped me to lease a new 2018 Honda CR-V. He is an excellent and knowledgeable professional. He explained all the pros and cons for lease and purchase , showed me all the possible options. His guidance helped me a lot to make the decision. Overall i have excellent experience with Round Rock Honda.
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