I came into the service center to get my oil changed. Went into the sales office to talk about trading in my 2016 CX-9 with a new one. I had reduced a couple emails and mailers. After speaking with Austin Norman and driving a new 2018 CX-9, I decided to do the trade and purchase the 2018. My experience as always was incredible. This is the third vehicle I have purchased from the West Side Mazda location and will continue to as well as use their service department.
Good process for buying a car, slow for signing final papers
by JesseHedges from DealerRater.com
December 3, 2018
The process of selecting a car and getting the purchase process started was excellent. However, when it came time to sign the final papers, and we had an appointment, we still had to wait almost an hour. With 2 kids in tow, this was a bit of a frustration.
I made an appointment for service and was able to get right in. The waiting room is fantastic. Wireless Wi-Fi is provided as well as a charging station. Additionally, hot cookies, water, coffee, and hot chocolate were also available.
Cameron worked hard to find me the best vehicle for my driving lifestyle. He helped me find the right fit. Best of all he did not over sell, he found the options I wanted without tons of things I did not need or want.
I had not intended to buy a car, I was just looking and trying to gather my information; however, Seth made me such a great deal with no pressure, I decided to go ahead and buy. Would definitely recommend Ray Skillman!
Tony, service advisor explained the process of the repairs to my car in detail as well as consistantly updating me of the progress of the repairs. He made the entire process very transparent and welcomed any questions that I had. Great service.
by Steve and Christina Sutton from Whiteland, Indiana
August 6, 2018
Darla, Steve and Josh went above and beyond on sales/ customer service!!! We closed the place down 2out of 3 visits and they didn’t rush us or seem put out!
We had been looking at Honda’s and were pretty determined that that would be our next car. Luckily for us, the Honda dealership we visited was too worried about closing and just seemed to be ready for us to go! We went into the Hyundai dealership thinking they were closed and we would just compare the Accord to the Sonata. Much to our surprise, they were still open and didn’t rush us or pressure us! It was a Saturday and they encouraged us to take an extended test drive to make sure that was what we liked and to research the ratings and such! We did and when we came back on Monday they were able to locate a model that had all that we wanted with a lower price!! Tuesday we drove our new car home with an extended warranty and gap insurance too! ( we usually never get all that)
Hands down it was the best car buying experience we’ve ever had!!!
Thanks again Darla, Steve and Josh!!
Juan Is Very Help And Very Professional. He Is The Best And Honest. Highly Highly Recommend Everyone To Go See Juan When You Are Looking To Purchase A Vehicle. SUPER AWESOME EXPERIENCE........ THANK YOU ALOT JUAN. HAPPY CUSTOMER LARRY MURRAY
Ace found me a great deal on a reliable car for my daughter. Three years strong! I prefer to work with Ace and his team in the future! Honest and fair. I've had maintenance work as well. Their integrity and thoughtfulness are consistent.
We bought one car from Terry Lee Hyundai and then we took advantage of the 3-day return policy to upgrade to the next model up. I have to say that both the original purchase and the trade-up were smooth and fair. Jennifer Hicks was just excellent through the whole process as was the finance team (both members that we worked with). We didn't lose anything on the deal, as one might expect you would, and we absolutely love the model we ended up with. Jennifer drove hours to go get our car and have it to us the same day! The car runs perfectly, has all of the features we wanted, and it is such a better fit for our family. They treated us right and ensured we'll be repeat customers.
Sarah provided an easy, informative car experience. She wanted to make sure I experienced every Genesis ride I had questions about. It is a fabulous car line. Genesis offers more luxury for the money than any other luxury brand. I highly recommend Sarah at Terry Lee Genesis!
I felt like I was at Grandma’s house as soon as I pulled up. The car was running and ready to go when I got there. Michael was one of the best salesman I’ve come across. He genuinely cares about your needs and there is no pressure to do anything you don’t want to do. He is very experienced and knowledgeable. I would recommend asking for Michael for sure! The facility was beautiful and very welcoming. The whole staff was very helpful and very polite. I would HIGHLY recommend Terry Lee!
If I could give Jennifer more than 5 stars I would. She is very friendly, down to earth, personable and thorough. She is a low pressure sales person that really has your best interest at heart. The other staff members are inviting and helpful as well. They did everything they could for me to get the vehicle that I wanted. I???ve never had a bad experience at a Hyundai dealership but this one set the bar for me.
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