Excellent service from the moment I walked up. Quality customer service and very attentive to my needs. Sales reps were eager to help and not to pushy. I would recommend going to this dealer if you're interested in purchasing a quality car for a great value. I love my Infiniti 50!
Sales Rep did a good job finding the car that I was interested in purchasing cane with me while I was test driving the car. I
I liked the used car and price that I was interested in buying. However, the dealership did not offer me enough trade in allowance for the vechele that I wanted to trade in.
We purchased a used Kia Forte here, the car and salespeople were ready and expecting us when we got there, and all was handled professionally. Only nuisance was it took a while to finish prepping the care after we had signed all the paperwork, we had to wait another 30-40 minutes, but other than that, all was good.
This is my second time leasing a car from Bill and I highly recommend this dealership as well as this sales consultant. Bill is honest and always willing to provide information so that you can make an informed decision.
He was a miracle worker and we were blessed for his help
by Joel Langrine from DealerRater.com
December 5, 2018
The dealer that I have was the best one I???ve ever dealt with. He helped my family in getting our new car but he insisted that we did all the heavy lifting when really it was him. I was blessed to meet him and thankful for all the work he has done in order to get our new car. He deserves the best and I wish more people meet this fellow. Anyways thanks for what you have done and making things possible. God bless you and your family and have a happy Christmas and a happy new year!. Thanks Oscar Cantarero.
Low pressure sales and very helpful in descibing features of the product. Oscar even went out of his way to retrieve an item I had left in my old car after trade in that was sentimental in value. He proved to be of outstanding service even after sale was completed. Would strongly recommend this delearship and professionalism of Oscar Canterero.
Frank Yu was easy to work with and made my car buying experience simple and easy. He didn???t sell me anything more than what I wanted for my Hyundai Kona. I did all my research online and he gave me the best value for what I was looking for. When I went to pick up the car, it was Frank???s day off, but Ken Beardsley was available to assist. The process was relatively simple since everything was already agreed upon before coming to the dealership. However, I still had to wait about 3.5 hours to sign paperwork with the Finance Manager and drive the car off the lot. Thank you Frank and Ken for getting me into my Hyundai Kona.
Can't say enough about Oscar Canterero. I arrived on a very windy, dirty Thursday morning and I told Oscar that I would not be buying today, but I was very interested in testing and learning about the Tuscon, Hyundai. My lease of another make was up and I was just kinda window shopping. He was very courteous and respectful of what I was saying. He never once pressured me into buying, but was very informative. He was the one that actually sold me on the Tuscon without any pressure what so ever. Can't give him enough praise of what a great guy he is and I diffinately will be giving his name out. I did not buy that day, but the next day I drove off the lot with a new Tuscon thanks to Oscar.
Excellent experience with Frank Yu at Russell Westbrook
by new_elantra_owner from DealerRater.com
November 12, 2018
We recently bought 2018 Elantra from Frank Yu and our experience was excellent. What a nice guy! We were coming to an end on a lease (Toyota) and needed a car that my wife can use until next summer before handing over the keys to our son. So initially we looked at some used cars and CPOs then realize, not much more we can pickup a nice 2018 Elantra. We did check out other brands such as Toyota, Mazada & VW before deciding on Hyundai. We did the normal online search for prices/inventory and pretty much decided on the exact color & trim before hitting the dealers for test drive & in-person inspections. So by the time we came in to see Frank in person, we had already picked the exact car & agreed on the price. So, needless to say, the process was pretty straight forward. We would highly recommend Frank in that he nice, flexible and honest during the whole process. What else can you ask for in a car sales person?
This was the 3rd Hyundai dealer I???d been to. After a bad experience at a different dealer, I decided I only wanted to work with a highly rated dealer. So I came to Russell Westbrook based on dealer rating and the car price I saw on the exact car I wanted. When I arrived, Frank had my future car waiting for me to test drive. Frank showed me all of the features of the car and was easy to work with. Everyone here was great. No surprises or high pressure tactics of any kind. I???m happy with the experience and the car. Highly recommend!
Oscar Canterero met us on the lot when we were first considering a Hyundai Santa Fe. He was professional, accommodating, relatable, friendly, honest, polite, and extremely respectful of our thoughts and concerns. We connected with him right away with his "put-us-at-ease" manner. We found a car we wanted to buy but we weren't quite ready so we said we'd be in the next day but it was his day off. He came in anyway for the afternoon and found us an even newer car that we ended up purchasing. Oscar allowed us "alone time" to discuss this purchase, he was able to interject things to consider, and he always asked our permission to give his opinion. He didn't make us feel like he was hovering but he was still there to answer our questions and concerns. We got to know him through sharing about our children and his children therefore we felt like we have a new friend. He worked with us during the signing process, took time to explain the features of the car after our purchase, and he got excited for us and with us. Then he introduced us to Neda who was totally professional and pleasant to work with as we went through the signing process. She made that process so much easier and very thorough. Her demeanor instilled confidence in that part of our purchase. It was a long day for us but for Oscar and Neda also. We feel like if we had any questions even at this point either of those individual would be happy to answer our questions. Our purchase of this vehicle has given us "pride of ownership" not only because the car is so beautiful and solid but because of the solid relationships we made during it's purchase. We would absolutely recommend Westbrook Hyundai AND Oscar Canterero to assist our friends or family.
First I got internet salesman, then when I arrived at the dealership I was referred to another salesman. I was told the car was not at dealership.....then after I bought the car and finished with the finance office, I never saw
the salesman again to congratulate me nor to instruct on new vehicle!!!
Looking for a used car, found a great car with low miles at a great price. The process was great and fast. Great people and no hassle selling.
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