This is one of the largest CarMax that I've been to and they have quite a selection of cars. The salesperson was not pushy and were very friendly. The salesperson I worked with was Felicia and she was exceptionally great. I would highly recommend this dealership because of her superb customer service, knowledge of cars, and hospitality.
It was past time for a service recently when my Sonata developed a bad rattle/clicking in the steering column. I set up the appointment for a few days later. The service rep was courteous and friendly and described two recent recalls that would solve my problem in a couple of hours of service time. He called me at home to tell me my battery was showing some signs of failing and asked me if I would like to replace it. I did. My car was ready with a courtesy wash and no more rattle in the steering. It was a very pleasant experience as always with your service center.
I really love the fact they they serve complimentary coffee and water bottles that???s a plus for me. The staff there are super nice and helpful. Alfonso went above and beyond when helping me with my questions. The facility has a waiting place with a T.V that keeps me entertained when waiting for my service to be completed. I sure do recommend this place for your services they do an amazing job.
I would definitely recommend this dealership to anyone who wants to purchase a used car!! Customer service is top of the life, the salesman Rafael was very professional and really helped me pick the perfect car for me.
I took my son's 2008 Charger to Alfonso, who handled the maintenance quickly and competently. I was able to speak directly with the technician regarding a few questions I had. Wow, what a crew. I am very impressed and will only do my service at Bakersfield Hyundai.
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