Over the top customer service! They actually care.
November 6, 2018
Finding a car you are interested in is only part of the ordeal of buying a car. First you research, then test drive, re-evaluate and hopefully you eventually purchase. Jacob at Action Auto was/is the ONLY sales rep who ever replied to ANY inquiry about any vehicle over the course of a month. I even did LIVE chats online with other dealerships and they couldn't even tell me if the car was still available on the lot. Jacob and I emailed back and forth answering my questions, etc.. He stayed after hours to meet my husband and I who were traveling from another county- and we were interested in seeing a particular vehicle. He was helpful, friendly and informative. We appreciated him going the extra mile with us. Also, we appreciated him actually responding to our online inquiries- that has made all the difference!