I was contact Mr Jake Henshaw in the Raleigh N.C. store who was very professional and provided me with the best car buying experience that I’ve ever had. After identifying what I was looking for in a car he was able to provide me with several option which helped with my selection. Mr Henshaw followed the Car Max procedure which covered a detailed outline that indeed provided a very smooth and thorough handling of all paperwork within a timely fashion. I rate Mr Henshaw 5+
I went to this location after totaling my brand new car and I was in need of a used car. I went in and enjoyed the process from start to finish. After meeting with a salesman for a little bit, I was able to walk around and check out the lot without someone hovering over my shoulder. Once I decided on my choice, all of the paperwork from start to finish was run right in front of me without any disappearing to a back room or talking to the manager.
When I am in need of another used vehicle, this will definitely be my first stop!!
We found a vehicle via their website, then we met Jeff at their reception desk. We were briefed on the dealership. He provided us with information that was needed, then we took a great demonstration ride. During our test drive talked enjoyed good conversation. The vehicle was as shown on their site. Well the rest is history the vehicle is now home. Thanks Jeff for the professional and enjoyable experience. Cliff & Janice Williams
The first time I bought a car (not from CarMax) it was a terrible experience and I was stuck with a hunk of junk that was worth far less than what I owed. CarMax made me an amazing offer for it, and helped me pick a the SUV of my dreams that was within my means! Affordable, beautiful quality, it looks and smells BRAND NEW - no one would ever suspect it was used!! The buying process was so simple and quick. My sales guy, Scottie, was an absolute pleasure to work with. He didn’t put on any pressure, made everything extremely easy to understand, and let me take my time! I am just so impressed and happy with my experience. When it is time for another upgrade, I will certainly be going back to check out what’s on their lot FIRST before anywhere else! If you’re looking to upgrade your car and/or sell your car definitely GO TO CARMAX!!!!!!
-Proud Owner of a Nissan Rogue
Always went to CarMax. Not again. Bottom line. All was set. Had to drive forever to get down payment at bank and just made it to bank in time. Go back and all changed. So furious. They said good news and bad. Umm no good news at all they made a mistake with warranty on old car which drastically changed terms. No phone call or sorry. Just nothing. Wasted time and energy. HUGE discouragement for anyone.
I rarely get frustrated enough to say anything negative, but I don???t understand when you have an appointment why it should take over two hours for a simple oil change and tire rotation. This has happened more often than not when having my car serviced. However, I would like to say the person to check my car in and out was very kind.
Ethan did a great job through my whole process with Hyundai. Friendly smile, courteous, and polite from the start. Always Yes Sir or No Sir when asked yes/no questions. Very detailed knowledge of the car I purchased as he was able to answer all of my questions. He was also on top of the service I needed for the extra care warranty package I purchased to get it to the car into the "detail" shop. He even went above and beyond and brought my car to me at work when finished. Excellent service. This was the first time I purchased from Hyundai of Cary, and I would consider it again in the future and would recommend to my family and friends as well.
I was tired of my 2017 Corolla and really needed something bigger. I'm pretty tall and so are my 2 kids so the Corolla was not getting the job done. I started shopping online for a bigger car and started looking and at the Hyundai Sonata vs Toyota Camry. After comparing the two it was a no brainer. The value on top of all the options I could get for the price of the Sonata with the warranty just made sense. I stopped by after work one night about 1 hour before closing. Joseph Lynch (salesman) didn't hesitate to assist me in going on a test drive. I knew exactly what I wanted which made the process a little easier (haha). After test driving the 2018 Sonata Sport, Johnny Barbaro (sales manager) worked an amazing deal so that I was able to trade out of my Corolla into the Sonata. Since It was later in the evening and I was tired, we decided that I would come back and finish my purchase on my next day off. I returned bright and early on my day off and had a smooth sales process. Joseph was very knowledgeable about the car and made sure that I knew how to work all the technology and gadgets. I finished up my deal with Kris Wilkins (finance manager). He was very pleasant and a pleasure to work with. These three guys made my buying experience the best that I have ever experienced so far!!. I will recommend this dealership to anyone hands down. If you are looking to be treated well and not hassled into a deal you don't want, they will take care of you.
I don't normally write a review, but Anoinette and Tony went above and beyond to make sure I had a wonderful experience. Anoinette, I loved your bubbly personality, hardwork, and dedication. Thanks again for my new Acura!!
Drove from Georgia to North Carolina for a certain truck. Honest dealership sent us pictures and they were honest with their word. So happy that my husband found the truck he had been looking for. It was worth the drive! Great customer service and a great truck! Would do it all over again.
The inventory, the helpful sales associate, the extra help I received due to a disability, no haggle fair pricing Financing options and easy paperwork Clear explanations Really I have bought many cars. Best experience. Joe Peoples walked me through beginning to end No hand off Joes manager Jeff Pearson pleasant and helpful.
Taylor Lynch made my wife me feel comfortable when searching for a good used Honda. He did not attack us like wolves do in the brand name dealerships . He was Honest, professional, knowledgeable about his profession. I would definitely recommend Taylor Lynch and the Carmax on Glenwood Ave. to all of my friends and family.
I would recommend Carmax to anyone searching for a car. No hassles, no pressure, just good honest to goodness salemanship.
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