Red 2016 GMC Terrain
November 5, 2018
In April, my husband and I visited this dealership for preliminary window shopping for a GMC Terrain. We met with Stephen Burton who was knowledgeable and very pleasant to work with. We test drove a few vehicles but made it clear we weren't quite ready to buy yet. Stephen was very understanding and didn't push us. We came back a few months later, July maybe, and asked for Stephen again who referred us to Tyler Meek, whom we eventually ended up buying from. Tyler was so much fun to work with and I was particularly impressed with his knowledge of the bumpiest roughest roads in the area to test drive for performance. We explained to him that it would be a few months before we were ready to buy, but would come back in a few months when we were ready. He was understanding, not pushy, and he gave me his business card which I made sure to hold onto. Truth be told, we had actually visited the Jeep dealership down the street to test drive a Jeep Grand Cherokee, which I was also considering especially since the vehicle I would be turning it was a Dodge, so we figured we would get a better deal for loyalty reasons. We had also met with someone over there months ago who we very much liked, but he ended up quitting before we came back and we were greeted with a pushy, annoying, and unpleasant sales rep instead. We never went back. Last week, we decided we were ready to take home a 2016 red GMC Terrain and I sent a very detailed email to Tyler the Wednesday prior explaining my must-haves and would-likes so he could work on tracking down my perfect Terrain before we came in on the weekend. I had looked at the inventory online and noticed that they didn't have what I wanted (specifically a FWD with dark interior) but was assured that they had something that matched my requirements. I was a little disappointed to go in on Sunday and see that my "perfect Terrain" was in fact an AWD though I made it very clear that is not what I wanted. Tyler apologized and said he overlooked that detail in my email, which was fine, but still a little disappointing. I was prepared to listen to him try to push us into buying the AWD but instead, he apologized and assured us he would look at other dealerships in the area and find the right one. So we ended up having to wait a couple days which wasn't too bad, but I do wish that had been addressed earlier so I could get the vehicle sooner. Nonetheless, Tyler was able to track down my perfect Terrain and not only deliver it within the time he promised, but texted me each step of the way so I was never left in the dark. I'm extremely happy with the service I have received from both him and Stephen and will highly recommend this dealership in the future. The process wasn't only painless, it was almost fun, which normally car-buying is really stressful. Although we probably could have received a better deal at the Dodge/Jeep dealership, we came back to GMC because I very much wanted to work with Tyler and give him our business.