Great Service Experience.
November 6, 2018
My experience working with Josh in the MacMulkin Cadillac Service Department was exceptional. I have had an 'undiagnosed' squeak in my 2014 Cadillac ATS since it was purchased new. It wasn't until Josh took on the 'mission' of finding and correcting that noise did the problem get solved. And it was a mission for Josh. Josh worked with us not around us. Josh was thoughtful, determined, understanding, knowledgeable, and an all around 'good guy'. Kudos also to the folks we didn't meet, the technicians. They found a 'noise' that Cadillac had relegated to the category of 'all the 2014 ATS models do that' pile. They found and fixed a problem that Cadillac either couldn't fix or didn't consider important enough to remedy. Thank you to Josh and the crew at MacMulkin Cadillac Service.